hello dear forum 05/29/2020 I registered in this casino verified my account, then made a deposit of 3,000 rubles, I successfully won a bonus of 2551 rubles and as a result my winnings amounted to 35,000 rubles. 05/30/2020 I made an application for withdrawing money via Yandex 35,000 rubles as indicated in the reviews of the casino is a casino with instant withdrawal to electronic wallets and even bank cards, but instead they began to feed me breakfast and indicate some good reasons such as for example due to the pandemic here a pandemic and electronic money transfer then the problems they started with kiwi and Yandex and so they still feed me and do not withdraw money

здравствуйте уважаемый форум 29.05.2020 я зарегистрировался в данном казино верифицировал свой аккаунт потом совершил депозит в размере 3000 рублей успешно отыграл бонус в размере 2551 рубль и в итоге мой выигрыш составил 35.000 рублей. 30.05.2020 я сделал заявку на вывод через яндекс деньги 35.000 рублей как указано в обзорах казино это казино с моментальным выводом на электронные кошельки и даже банковские карты но вместо этого меня начали кормить завтраками и указывать не лепые причины такие как например всвязи с пандемией только причем тут пандемия и электронный перевод денег потом проблемы у них начались с киви и яндексом и так до сих пор меня кормят и не выводят деньги

Dear Dimon1982,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Are you sure your account is fully verified? I found out in one message you were told that it is, however from screenshots you attached I can see, that few of your documents aren’t marked as approved.

Please note, that it can take a few days to approve a withdrawal and send the money. In case your account is truly verified, I would recommend you to wait for a few more days. I will set the timer for 7 days and if you don’t receive your money during this time period, we will try to get in touch with the casino and ask for their standpoint.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I also ask you to follow this link where there are still verified users with claims to this casino https://latestcasinobonuses.info/casino/fortune-to-win-casino/

так же прошу вас перейти по данной ссылке где есть еще верифицированные пользователи с претензиями к данному казино https://latestcasinobonuses.info/casino/fortune-to-win-casino/

I ask you to dear forum to pay attention to the fact that this casino with instant withdrawal to electronic wallets and bank cards

прошу вас уважаемый форум обратить внимание на то что данное казино с моментальным выводом на электронные кошельки и банковские карты

Thank you very much Dimon1982 for providing all the necessary information. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

thank you so much for understanding more our players have no where to look for protection

огромное вам спасибо за понимание больше нам игрокам не где искать защиты

Hello Dimon,

We will contact the casino and ask for their cooperation to resolve this matter.

thanks dear forum money withdrawn

спасибо уважаемый форум деньги вывели

That's great news, congratulations! You are very welcome. Thank you for using the Casino Guru complaint resolution center. We will now close the complaint as 'resolved' in our system. Should you need any further help, feel free to contact us.