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Your 24/7 chat support has been unavailable for two days.

I would need my account to be verified.

Email: [email protected]

Il vostro supporto chat 24 ore su 24 è da due giorni che non è disponibile.

Avrei bisogno che il mio account fosse verificato.

Mail: [email protected]

Hello,

Our support team will contact you! Furthermore, note that KYC verifications are done Monday to Friday.

Thanks for your patience.

I'm still waiting for the verification.

I hope I don't have to wait any longer..

Sono ancora in attesa della verifica.

Spero di non dover aspettare ancora..

You blocked my account with almost €14,000 in it!

Give me some explanations right away!

Mi avete bloccato il conto con quasi 14000€ sul conto!

Datemi subito delle spiegazioni!

Since you are very active in representing your casino as honest and fair why don't you reply to my messages??

How do you plan to pay my winnings since you blocked access to my game account???

Visto che sei molto attivo a rappresentare il tuo casinò come onesto e leale perché non rispondi ai miei messaggi??

Come pensate di pagare le mie vincite dato che avete bloccato l'accesso al mio conto gioco???

They are fraudsters

Es sind Betrüger

Greetings, what happened to you in the casino, if you have this opinion?

hope this one is real

Stay away from it

Did something happen why do you recommend this to the player? Have you played here in the casino???

They attempted fraud by refusing to pay me a large win and even wanting to keep my deposits.

Therefore I was forced to resort to legal channels through a lawyer specialized in the matter to get justice.

Even though I finally got justice, I will never forget the wrong done to me by the casino and the other colluding parties involved in the affair.

Hanno tentato una frode rifiutandosi di pagarmi una grossa vincita e volendosi pure tenere i miei depositi.

Perciò sono stato costretto a ricorrere alle vie legali tramite un avvocato specializzato in materia per avere giustizia.

Anche se alla fine ho ottenuto giustizia non mi dimenticherò mai del torto subìto dal casinò e dagli altri soggetti collusi coinvolti nella vicenda.

So that does shock me, that you had to go through something like that, on the other hand I am glad if it turned out well. 

How long did the whole process take to get to what was yours? On what basis did the casino take both your winnings and deposits?

The shocking thing is that I should have gotten help first from the CEG and then from a famous "independent" complaint resolution center through a certain Jozef Krucay because there was no reason why the casino had the right to confiscate my deposits and winnings. It was clearly a scam but it is known that the economic interests that bind casinos with corrupt regulatory bodies and complaint resolution centers are too strong and override the protection and safeguard of players.

In fact, CEG went bankrupt in court precisely because it was accused of being responsible for these fraudulent practices. In essence, all CEG procedures are considered scams against players.

I started the legal process in February and completed everything in 3-4 months.

La cosa sconvolgente è che avrei dovuto ottenere aiuto in primis dalla CEG e in seguito da un famoso centro di risoluzione reclami "indipendente" tramite un certo Jozef Krucay poiché appunto non c'era alcun motivo per cui il casinò avesse diritto a confiscarmi depositi e vincite. Era chiaramente una truffa ma si sa che gli interessi economici che legano i casinò con gli enti regolatori corrotti e i centri di risoluzione reclami sono troppo forti e scavalcano la tutela e la protezione dei giocatori.

La CEG infatti è fallita in tribunale proprio perché accusata di essere responsabile di queste pratiche fraudolente. In sostanza tutte le procedure CEG sono considerate delle truffe ai danni dei giocatori.

Ho iniziato l'iter legale a febbraio e ho concluso tutto in 3-4 mesi.

Hmm, it would be good if you showed the case you handled with Jozef. It will probably be okay if it is explained why it ended like that. There is no need to insult us or anyone else without that. What may seem clear to you may not seem clear to others and if the team decided the way they did, they must have had a reason for it.

The fact that you managed to get what was yours is fine, but that is also only confirmed by your words.