Hello, I am here to tell you about my experience, I deposited 2 days ago without any activated bonus or anything 10,000 pesos, which I bet and won a large amount of money, this money was supposed to have arrived today since I issued the withdrawal that same day but after a login at 10:30 today 09/28 and some failures due to a notification that said action blocked, my account was blocked, I spoke to support and they told me that the account was blocked, For no reason and for a supposed evaluation of some of the departments, I have to add that days before that withdrawal I had already made one which was reflected in my bank account. Please I need help

Hola les vengo a contar mi experiencia, deposite hace 2 dias sin ningun bono activado ni nada 10.000 pesos, los cuales aposte y gane una gran cantidad de dinero, este dinero se supone que me deberia haber llegado el dia de hoy ya que emiti el retiro ese mismo dia pero luego de un inicio de sesion a las 10:30 el dia de hoy 28/09 y algunos fallidos por una notificacion que decia action blocked mi cuenta fue bloqueada, hable con el soporte y me dijieron que la cuenta fue bloqueada, sin ninguna razon y por una supuesta evaluacion de algunos de los departamentos, he de agregar que dias antes a ese retiro ya habia efectuado uno el cual fue reflejado en mi ceunta bancaria. Porfavor necesito ayuda

The same thing happened to me just today, I withdrew 300,000 in two withdrawals of 150,000 4 days ago, and today when I went to log in I realized that my account was blocked, when I contacted support they told me that they blocked the account from management due to "anomalies", and I couldn't contact them anymore because they blocked my chat...

Me pasó lo mismo justo hoy, retiré 300.000 en dos retiros de 150.000 hace 4 días, y hoy cuando fui a ingresar me di cuenta que mi cuenta estaba bloqueada, al contactar al soporte me dijeron que bloquearon la cuenta desde gerencia por "anomalias", y no pude contactarme mas con ellos por que me bloquearon el chat...

I'm in the same situation, friend, I really don't know if it's an error in the app because I haven't made any anomaly, I've been reading and we're not the only ones, if it helps, send an email here [email protected] They haven't responded to me, I wrote about 5 years ago hours and it is still a matter of waiting, they have no reason not to deposit us and much less ban us

ando en las mismas amigo, realmente nose si sera error de la app porque no he hecho ninguna anomalia, he estado leyendo y no somos los unicos, si te sirve manda un mail aca [email protected] no me han respondido escribi hace como 5 horas ya igual es cosa de esperar, no tienen porque no depositarnos y mucho menos banearnos

The exact same thing happened to me

Me paso exactamente lo mismo

It could be an error in the app, let's hope it's that. Honestly, it's still important to talk to support and post the complaint here. If there are several of us, the casino will listen and it's good to know that we're not alone. Let's say the money is ours.

puede ser error de la app, esperemos que sea eso sinceramente igual es importante hablar con el soporte y publicar la queja aca si somos varios el casino escuchara y es bueno saber que no estamos solos, dale que la plata es nuestra

Hello bro, we spoke on twicht... I don't know if you remember me, cbet THEY ARE A GANG OF THIEVES, you simply withdraw and they block your account for no reason.

Hola bro, hablamos por twicht... no sé si me recuerdas, cbet SON UNA MANGA DE LADRONES, simplemente retiras y te bloquean la cuenta sin ningún motivo.

Delete the cookies from the browser, close it and open it again so they don't block your chat, although it doesn't help much because they seem like boots repeating that they found "anomalies" that only they see. I have played in many casinos, and I never had problems except with these cbet thieves.

elimina las cookies del navegador, ciérralo y ábrelo nuevamente así no te bloquean el chat aunque no sirve de mucho porque parecen boots repitiendo que encontraron "anomalias" que sólo ellos ven. He jugado en muchos casinos, y nunca tuve problemas salvo con estos ladrones de cbet.

I did that, and I contacted again, hoping to be able to respond to the automatic message, but they banned you from the chat instantly, I had no chance to respond... Incredible.

yo hice eso, y me contacte de nuevo, esperando poder responder el mensaje automatico, pero te banean el chat al instante, no tuve ninguna posibilidad de contestar... Increible.

Dude, they are a gang of thieves, and one of the weakest guys gets involved to help the streamers that that casino garbage sponsors. I had never been robbed in such a thieving way as the cbet casino is.

I recommend to everyone that instead of helping the streamer, help yourself by not depositing anything in that casino, since if you win, forget about your money.

Amigo, son una banda de ladrones, y uno de weon se mete por ayudar a los streamers que patrocina esa basura de casino. Jamás me habían robado de una manera tan ratera como lo es el casino cbet.

Les recomiendo a todos que en vez de ayudar al streamer ayudense a si mismos no depositando nada en ese casino, ya que si ganas olvidate de tu dinero.

It's true, brother, but don't worry, let's put the corresponding complaints on the page and I hope they respond and take care of it.

es verdado hermano pero tranqui, pongamos los reclamos correspondientes en la pagina y ojala respondan y se hagan cargo.

It seems to be a general problem, there are many open complaints for the same thing, and if you look at the unresolved complaints this casino has a long history of denying withdrawals and closing accounts without explanation, there are more unresolved complaints than resolved complaints, this year I already saw one case of a casino that out of nowhere stopped paying many users at the same time, but you have to give the benefit of the doubt and wait a little. Is your account verified?

Parece ser un problema general, hay muchas quejas abiertas por lo mismo, y si miras las quejas sin resolver este casino tiene un historial largo de negar retiros y cerrar cuentas sin explicación, hay mas quejas sin resolver que quejas resueltas, este a?o ya vi un caso de un casino que de la nada dejó de pagar a muchos usuarios al mismo tiempo, pero hay que dar el beneficio de la duda y esperar un poco. Tu cuenta está verificada?

Yes friend, I have the account verified with all the KYC, document photo, email and number. A few days before requesting a withdrawal I actually managed to make a successful withdrawal in which there were no problems. Regarding the case of that casino, how everything was solved, the truth is that I need the money and because of a mistake or scam I would not sincerely want to lose it.

Si amigo tengo la cuenta verificada con todos los KYC, foto de documento, mail y numero. Unos dias antes de pedir un retiro de hecho logre hacer un retiro exitoso en el cual no hubo ningun problema. Con respecto al caso de ese casino como se soluciono todo, la verdad el dinero lo necesito y por un erros o estafa no quisiera perderlo sinceramente.

The casino I'm talking about is Scatterhall, I remember that months ago many users started reporting that their withdrawals were late and months went by and they never paid anything to anyone, in fact there were so many unresolved complaints that their official score is close to 1, rating that most scam casinos have. In the case of this casino you have to give them at least the benefit of the doubt and maybe they have problems with their payment processors, if 2 weeks have passed and there is no payment there you have to worry, for now you just have to wait and ask for information to the casino, or open complaints and have guru try to contact them since they are also reporting that support is blocked for several

El casino del que hablo es Scatterhall, recuerdo que hace meses muchísimos usuarios empezaron a reportar que sus retiros estaban atrasados y pasaron los meses y nunca le pagaron nada a nadie, de hecho hubo tantas quejas sin resolver que su puntuación oficial es cercano a 1, calificación que la mayoría de casinos estafa tienen. En el caso de este casino hay que darles mínimo el beneficio de la duda y tal vez tengan problemas con sus procesadores de pagos, si ya pasan 2 semanas y no hay pago ahí sí ya hay que preocuparse, por ahora solo toca esperar y preguntar por información al casino, o abrir quejas y que guru intente contactarse con ellos ya que también están reportando que el soporte esta bloqueado para varios

I understand, we will have to wait for all of us who are banned. Do you think it could be an error or some type of casino measure that is not a scam?

Entiendo, tocara esperar por parte de todos los que estamos baneados. Crees tu que puede ser un error o algun tipo de medida del casino la cual no sea estafa?

Giving him the benefit of the doubt sounds "innocent" or too nice to the casino to me. They simply ban accounts when you win and forget about the money, it is not thousands of Euros like other users here on guru. I don't believe anything about those cbet guys.

Eso de darle el beneficio de la duda me suena a "inocente" o demasiado bueno con el casino. Simplemente banean cuentas cuando ganas y olvidate del dinero, no son miles de Euros como otros usuarios que hay acá en guru. Yo a esos tipos de cbet no les creo nada.

Hi, I'm sorry about your situation. May I ask if your case is related to sports betting or did you play some slots or something else ? 

Anyway, I find it strange that a casino would block accounts so horrendously without giving a reason, because I don't think it's right.

Actually, I noticed that he has already filed a complaint, so we will have to wait and see where Nick gets to. Could you update us when you get any new information ? I think the other players would appreciate anything new. I will wait patiently for now.

Hi, did you try to ask the chat exactly what anomalies mean ? I find it quite strange if several accounts are blocked at the same time for no reason. 

Anyway, I noticed that you also filed a complaint, which I think is the right thing to do, so we'll also have to be patient and wait and see how it develops. 

It's certainly not a pleasant situation, but could you let us know if you find out anything useful ? 

I hope everything will be sorted out in the end. Good luck.

I see that you are not the only one who has exactly the same problem with a closed account and you have filed a complaint. I suppose you have not been given any reason why this is the case either?

Let's see where Nick gets to. For now, we have nothing to do but wait. 

Since there are many users with the same problem it can mean three things:

1) The casino has problems with its payment processors

2) The casino does not have the liquidity to pay

3) They have no intention of paying

I can't think of anything else, due to the behavior of the casino (not giving information and blocking support to users) I am very inclined towards the third option, I hope that is not the case

Ya que hay muchos usuarios con el mismo problema puede significar tres cosas:

1) El casino tiene problemas con sus procesadores de pago

2) El casino no tiene la liquidez para pagar

3) No tienen intención de pagar

No se me ocurren mas cosas, por el comportamiento del casino (no dar información y bloquear el soporte a los usuarios) me inclino mucho a la tercera opción, ojalá no sea el caso

Yes, I don't like to give the benefit of the doubt to any casino because they never give that benefit to users when problems appear, but the most correct thing is to see how they are behaving and until now I think they have no intention of paying because they do not give any information and block support for those affected, no decent casino does that

Sí, a mí no me gusta darle el beneficio de la duda a ningún casino porque ellos nunca nos dan ese beneficio a los usuarios cuando aparecen problemas, pero lo mas correcto es ver como se están comportando y hasta ahora creo que no tienen intención de pagar porque no dan nada de información y bloquean el soporte a los afectados, ningún casino decente hace eso