Hey people,

I read this page on the internet that I might be able to help me. I deposited 1600 euros at vulkan vegas and had 875 euros paid out so that I got at least half of it back.

I also entered all the documents for verification on 6th February 21st and were also accepted and since that day my payment has also been in processing, but today is the 5th day where the rules also state the amounts from 500 to 5000 within 5 days get paid and I haven't seen anything yet the customer service always says I should wait and my visa bank the credit card takes payments from everywhere where the money comes from, what can I do or can you help me

Hey leute,

Habe diese seite im internet gelesen das man mir hier eventuell helfen kann habe bei vulkan vegas 1600 euro eingezahlt insgesamt und habe 875 euro auszahlen lassen das ich wenigstens die h?lfte wieder zurück habe.

Ich habe auch alle dokumente zur verifizerung am 6.2.21 eingegeben und wurden auch akzeptiert und seit dem tag ist meine auszahlung auch in bearbeitung doch jedoch ist heute der 5. Tag wo auch in den regeln steht das betr?ge von 500 bis 5000 innerhalb von 5 tagen ausgezahlt werden und ich habe aber noch nix gesehen der kundenservice sagt immer ich soll warten und meine visa bank der kreditkarte nehmt zahlungen von überall an denen ist egal woher das geld kommt was kann ich tun oder k?nnt ihr mir helfen

yesterday it was said that I don't have to or shouldn't worry ... now comes something ...

gestern hie? es das ich mir keine sorgen machen muss bzw soll...jetzt kommt sowas ...

Hi, it seems that Volcano Vegas has some troubles with payments to Germany. We have already multiple threads about it. You can read it here:

http://www.kpvfaw.com/forum/general-gambling-discussion/it-s-about-volcano-vegas

http://www.kpvfaw.com/forum/complaints-discussion/vulkan-vegas-declines-payout--caution-

http://www.kpvfaw.com/forum/casinos/volcano-vegas-payout

Anyway, it seems they always paid to the players so I believe that if you keep waiting, you should eventually get it.

Okay thank u daniel i just was upset but if they have problems i will wait how long should i wait before i post here again?

And if i will get the payment the next week i will give them a good rating ??

I know it may won't make you happy, but it seems that the withdrawals usually take 14 days (considering the previous cases on our forum). Anyway, I advise you to contact the casino every few days and ask about the status of your withdrawal. In this case, I'd contact them via email. Yes, it's slower, but you give them more time to investigate what's going on compared to when you're with someone on a live chat.

Thank u very much . I will wait but why they write in their rules that they need 5 days than ...??

Great and now they have booked my money back on my account why can anyone help me?

Toll und jetzt haben die mein geld zurück aufs konto gebucht warum das jetzt kann mir wer helfen?

They say now that I should pay in with a different payment method and then pay out over it, but I did the other forum where the links are in it and was then blocked.

Die sagen jetzt das ich mit einer anderen zahlungsmethode einzahlen soll und dann darüber auszahlen soll aber ich dem anderen forum wo die links drin stehen hat es auch einer gemacht und wurde dann gesperrt was soll dieser mist denn???

So now I've done it with my bank card sent everything for verification, she assured me that everything will work, I've topped up 10 euros now and 35 gambled, now pay 840 now I can't do anything except wait and hope that it will come I will days again report here oh yes and she has assured me 100% that it will work

So jetzt habe ich das gemacht mit meiner bankkarte alles geschickt zur verifizierung sie hat mir versichert das es alles klappen wird hab 10 euro aufgeladen jetzt und 35 verzockt zahle jetzt 840 aus jetzt kann ich nix machen ausser warten und hoffen das es kommt ich werde mich die tage nochmal melden hier achja und sie hat mir 100% versichert das es funktionieren wird

I am having the same problems they are breaking there own rules they took my payment through visa after waiting the 5 days they told me there visa was down and try another way so I've tried bank transfer and still nothing but if you look back at there complaints there visa is down since last year but they still take your money even doe they no they won't be paying you back your winnings

Does that mean we won't get our money??

This is shit i knew i had a bad feeling about it...

Also they told me not to worry about it...

I have every message they sent me screen shot I will be publishing them if I'm not paid they can take your money in seconds but can't put it back the same way there is something not right with this casino

Hahahaha me same too i screenshoted the important meassages from the chat , yeah thats the first casino which is doing such a shit ...

But i was stupid too i should better search about the online casino before i play there i could not believe how this casino is at top rating in different websites

I'm the same it is a shame they have 1881 of mine I put in more than that just wanted to get something back I'm glad I'm seeing this side of them as I was going to keep playing it's there loss really is there anything we or guru can do

Yeah i hope so they have 1700 from me too so i won the half one and hoped to get at least the half back ... I hope guru can help...

If you don't want to be deceived and to have fair payments you should find a casino that is perfectly stacked with you. For example, I've chosen http://www.kpvfaw.com/syndicate-casino-review. It's easy to withdraw and pretty good interface. Just check out how does it work in your region and start playing!

I think that's what I told you before. It's difficult for them to send money to Germany and that's why they're looking for other options. I hope you'll eventually get it.

We don't know about a single case where they would keep the money. It just takes a lot of time until they pay it (in some cases).

It doesn't matter whether I'm in Germany or not, I have a n26 card and the global transfer is there within a day

Das ist egal ob ich in deutschland bin oder nicht ich hab ne n26 karte und die ist global überweisung sind innerhalb eines tages da

Ye I understand its just frustrating the way they keep you hanging trying to get you to play it down rather than just pay you I will keep you up to date with the situation