Hello, I have been trying to withdraw some earnings for a few weeks, and they put many obstacles, I have already verified my account, I made deposit requests but they are canceled, after insisting so much they tell me that they are going to pay only a monthly amount since it exceeds the withdrawal limit ( 5,000 usd) this given the amount of earnings they will end up paying me in 6 months.

Who can I claim for this?

Hola, llevo unas semanas tratando de retirar unas ganancias, y ponen muchas trabas, ya verifiqué cuenta, realicé solicitudes de depósito pero salen canceladas, después de tanto insistir me dicen que van a pagar solo una cantidad mensual ya que supera el límite de retiro (5.000 usd) esto dado la cantidad de ganancias me terminarán pagando en 6 meses.

a quien puedo reclamar por esto ?

Although that casino on this page has a good reputation, I also had a bad experience and a withdrawal was never credited to me, it was not a lot of money and so I decided never to go back to that casino. Make a complaint and the managers will help you because I see that it is a lot of money that they owe you. Andresspo observed that you are Chilean and for this area of the continent there is a very good casino room (Betsala.com), I have been with them for several months and so far no problems. I hope you solve the problem with Vulkan Vegas soon.

Aunque ese casino en esta pagina tiene buena reputación yo tambien tuve una mala experiencia y un retiro nunca me lo acreditaron no era mucho dinero y entonces decidí nunca volver a ese casino. Haga una queja y los encargados te ayudarán porque veo que es bastante dinero que te deben. Andresspo observo que eres chileno y para esta zona del continente existe una sala de casino muy buena (Betsala.com) , yo llevo varios meses con ellos y hasta ahora cero problemas. Ojalá resuelvas pronto el inconveniente con Vulkan Vegas.

Honestly, there must be some hidden issues between players from Chile (and South America) and Vulkan Vegas. Whenever we see complaints from players against this casino, the players are mostly from Chile (or Germany). I'd say it's not a coincidence. Anyway, since you've been waiting for 6 months, I'd say it's worth it to submit a complaint on our website.

twice asked for data such as bank statements and others after making a withdrawal, now it's been more than five days and still no response. if the casino can't pay, it's better to just close my account.

Hello, we usualy advise players to wait at least 2 weeks and don't touch the won money during this period. In my opinion, if they allow you to play there with no obstruction however any communication regarding withdrawal is "dead" it's definitely a bad sign... Let us updated, please.