I requested a withdrawal a month ago of 40,000 clp I have 4 deposit methods and 3 verified withdrawal methods...and I have been a user for a long time this time I spoke to the chat 100 times they are rude and ill-mannered they never give a solution I also spoke by email several times Sometimes I never had a decent response as a person. Now this time, after the month, I request a withdrawal of 10,000 pesos and I get the same error as last time, it asks me to enter email...and the option is not there, I am not the only one who has gone through this, there are several here in Chile You can't withdraw please do something this time and I want to close my account once it's solved, thank you [email protected]

User tunember

Solicite un retiro hace un mes de 40.000 clp tengo 4 métodos de deposito y 3 métodos de retiro verificados ...y soy usuario de hace mucho tiempo esta vez hable 100 veces al chat son unos groseros mal educados nunca dan solución también hable por correo varias veces nunca tuve una repuesta digna como persona. Ahora esta vez ya pasado el mes solicito un retiro de 10.000 pesos y me sale el mismo error de la vez pasada me pide que ingrese correo ...y no esta la opción no soy el único que a pasado por esto son varios acá en chile que no pueden retirar porfavor esta vez hagan algo y quiero cerrar mi cuenta una vez solucionado gracias [email protected]

User tunember

Hi, in this case I would recommend to file a complaint here on this link and our team will try to help you.

However, have you tried asking the casino what to do if you need to enter your email but have no such option ? I think you have waited enough and since the casino did not provide any answer, I think this would be the right thing to do. 

Are you in ? 

Hello! The same happened to me. I have contacted them online asking if they need more information and their answer is no, I have everything verified (username, bank account and withdrawal method)

The situation is frustrating, since it is 3,000,000 clp and it is not a minimum amount.

There are no answers anywhere, everyone disconnects from the chat.

I would greatly appreciate your help, be well, greetings!

Hola! Me ha pasado lo mismo. Me he contactado en línea preguntando si necesitan más información y su respuesta es que no, que tengo todo verificado (usuario, cuenta bancaria y método de retiro)

Es frustrante la situación, ya que son 3.000.000 clp y no es una cantidad mínima.

No hay respuestas por ningún lado, todos se desconectan del chat.

Agradecería mucho de su ayuda, que esté bien, saludos!

Make a complaint to the PDI, it happened to me twice and you really know that I had a bad time, not because of the amount, it's around 100,000 that I lost because my patience was over, I wasted a lot of time, I went through a lot of anger... make a complaint for psychological damages. to the PDI since the authority that controls them does nothing. They even told me that Novibet works without a Malta license. They themselves say they do not recognize that brand. In the end I chose to report it and close my account. Don't play here.

Hace una denuncia a la PDI me pason2 veces y sabes de verdad que la e pasado mal no por el monto son alrededor de 100.000 lo que perdí porque ya me colmo la paciencia perdí mucho tiempo pase muchas rabias ..hace una denuncia por da?os morales sicologos a la PDI ya que la autoridad que los controla no hace nada incluso me dijieron que novibet trabaja sin licencia de malta ellos mismos dicen no reconocer esa marca .al fin opte por denunciar y cerrar mi cuenta no jueguen acá

Hi, how long has your situation been going on ? I think it's not right for the casino to cut you off and not communicate with you. 

However, in this case I recommend you to file a complaint on this link and our team will try to help you. We'll see where they get to.

Let me know if you're up for it.

They don't want to pay me novibet either.

A mi también no me quieren pagar novibet

Please write us more about the issue with this casino, and perhaps we can help.