Well, I wouldn't label the casino as scammers because they react correctly according to their Terms and Conditions and therefore block. When a player enters an incorrect first and last name, that is exactly what often happens. You need to read what you fill in and most of the time it is not in any registration form that you have to enter only your first name and nickname. 

Anyway, I believe that this situation can be fixed somehow and if they do a verification with you then we will see. But it's certainly not something the casino has no right to do. So be patient and hopefully something positive will come.??

I learned almost nothing from what you wrote, please try to answer my questions, feel free to use a translator.

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May I ask why don't you type the normal text into the translator and post it here? It is not necessary to do it via screenshots. 

Kristina is dealing with your situation, but the casino wrote that you created multiple accounts, which is a violation of the rules. I think we'll ask them to give us some evidence of that as well, so if that's the case, we'll definitely find out. 

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The best thing to do is to focus on the complaint and reply there in one message and describe the problem. Both the casino and we need to know clearly what happened, because without that we can't help. 

I would be grateful.??

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Please respond to me normally because this is going nowhere.

Is there something you did not understand?

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I can see that the situation is getting quite muddled. I would probably recommend you to get some fresh air, get your thoughts in order and write them in a post because I still have the feeling that you are writing what nobody asks you. Try to focus on the questions the casino asked you and answer them. There is no need to write a one sentence response to a question that is also a question. It is necessary to reply and clarify what you are talking about in order to help. I don't know how better to explain it to you, but without that you simply can't be helped.??