Dear casinoguru team, why dispute amount and username not showing in my complaint,

Hello.

Please know that it is due to safety measures as we have many cases that our user got unfortunately scamed.

We would like to prevent this from happening to anyone as much as possible.

But this is unfair, dispute amount not showing,

Very bad

It is due to your safety. We had many of our users telling us that they have been scammed. As soon as these scammers see that there is a disputed amount and they have the information about how much it is exactly, it is easier for them to get it out somehow from the innocent people, you know.

Hi,

Thank you for your message.

We understand your concern, and we’d like to reassure you that your disputed amount and username will become publicly visible once your complaint is closed.

As long as the complaint is still in progress, this information is intentionally hidden for security reasons. Unfortunately, we’ve had past cases where scammers targeted players after seeing specific details (such as the disputed amount) in open complaints. To help protect our users, we now keep this information private until the case is closed.

If you have any other questions, feel free to reach out.