after sending all the documents they asked me for, this today, they said they sent a request to change the email, to wait between 1 and 24 hours, so let's wait

depois de mandar todos os documentos dados que me pediram, isso hoje, disseram que mandaram uma solicita??o de mudan?a de mail, pra aguardar ente 1 a 24 horas, entao vamos aguardar

I'd say that this can be called progress. I would love to know what exactly happened with your account details, but I can read in Portugal ??.

Can you please put the text right into the post, so it can be auto-translated, please?

Thank you and waiting for next update. ??

Hello dear,

The casino stated that I was seen using multiple accounts that overlaps in details.

I was wondering if someone with thesame name as mine had created an account with them or they found out 2 accounts had been created or logged in through same device.

If someone had similar name as mine I.d card and adress can easily proof my genuineness.

Hello, Abadul

to get such an answer you have to wait for your complaint to develop further, these proofs can vary. So unless we receive the proper explanation from the casino, it's hard to tell.

Basically, the casinos can track the IP address, emails, and credentials, in case of similarities accounts are flagged, the next stage is whether both accounts use the same payment option, deposited the same amounts, played the same games with the same bets, and of course when exactly those accounts were active.

We also ask the casinos whether the player gains some sort of unfair advantage over the casino by creating a second account.

I wish you luck with that ??

I am in a serious mess???♂?

Sincerely I made an honest mistake.

Hello,

I'm not sure what mistake you're talking about now. Is it about the used mobile phone you bought? I'm just guessing, though.

I think that the most important aspect is to find out whether you have gained any unfair advantage, we'll take care of that in the complaint. So try to calm down a bit. I will not hide that this casino has ignored a few similar complaints in the past, but the complaint team will do its best to support you.??

Thank you so much, but this mistake, I would have lost the whole of my withdrawals.

I'm into crypto P2P exchanges/transactions,

You can't imagine I mistakenly pasted someone else's crypto wallet adress instead of mine.

I sent them Tron(the customer), after the transaction, and I also initiated withdrawals to my Tron wallet, unknowingly I pasted the customer's wallet adress instead of mine.

I didn't notice sincerely, I just viewed my wallet adress and that I withdrawn to,they contradicted.

I just hope the casino will understand this mistake.

Hi there,

Oh I see now.

That is truly unfortunate, but let's just wait for the casino to respond. Try to stay calm in the meantime. I honestly wish you a fair conclusion.??

Thank you dear, I truly appreciate your kind words.

No need to thank me ??, I'm still amazed at how unbelievably honest you are, can imagine that not every player would act like you did.

Stey well, stay positive ??

Thank you??

You should take care too.

Good afternoon

I would like to formalize a claim against 1win.

I have several withdrawals blocked, I would like your help to try to withdraw the amounts, which I obtained in the casino and sports betting, they gave me 14 days to verify the documents and 19 have already passed. Until this morning I was able to access my account normally , now in the afternoon I can't do it anymore. Support asked me to contact [email protected] as my account is being investigated. The support did not give me details, said that it was to contact me by email that they would pass me on.

I already sent the email to the security 19 days ago and I didn't get a response from them, will I have to send more emails to wait more and more days?

Help me please casino guru support!

Boa tarde

Gostaria de formalizar uma reclama??o contra a 1win.

Estou com vários saques travados, gostaria da ajuda de vocês para tentar sacar os valores, que obtive em casino e aposta esportiva, deram 14 dias de prazo para verificar os documentos e já se passaram 19. Até hoje de manh? estava conseguindo acessar minha conta normalmente, agora de tarde n?o consigo mais. O suporte pediu para entrar em contato com o [email protected] pois minha conta está em averigua??o. O suporte n?o me deu detalhes, disse que era para entrar em contato pelo e-mail que eles iriam me passar.

Ja enviei o e-mail para o security há 19 dias e n?o tive retorno deles, terei de enviar mais e-mails para ficar aguardando mais e mais dias ?

Me ajudem por favor suporte do casino guru!

Update

they returned another email I sent claiming I broke rule 9.7.

I'm sure I didn't break that rule. I saw several players saying they were banned by the same rule, I think they use it when they don't have a plausible reason to block players who are lucky enough to make correct entries in a game or even hit a high odd in sports games.

I will be making a formal complaint to try to withdraw the balance I had available, or for them to send the "evidence" they say they have to the guru casino team so they can ban me for breaking this rule.

Atualiza??o

retornaram outro email que enviei alegando que quebrei a regra 9.7.

tenho certeza de que n?o quebrei tal regra. Vi diversos jogadores dizendo que foram banido pela mesma regra, acho que utilizam-na quando n?o tem um motivo plausível para bloquear jogadores que tem sorte de fazer entradas corretas em um jogo ou até mesmo acertar uma odd alta em jogos de esportes.

estarei fazendo uma reclama??o formal para tentar sacar o saldo que tinha disponível, ou para que enviem para a equipe do casino guru as "provas" que dizem ter para poderem me banir por quebrar esta regra.

If your game played is related to sports, I'm afraid the guru's will not be able to help you.

I pray you get your money out.

Brother if you read all the text I got into sports betting and casino too, into slot and crash games. I don't just do sports betting.

Irm?o, se você ler todo o texto, obtive em apostas esportivas e no casino também, em jogos de slot e crash. N?o fa?o apenas apostas esportivas.

Alright then, all the best....I hope you get your money out soon.

Hello,

if you browse this whole thread you'll get an idea about how this casino operates, I'm afraid. Do not hesitate to browse open complaints as well.

Abadul is correct, if sports betting is involved, there is a chance that we will not be able to help, even if you played casino games. Furthermore, your complaint is just waiting for review, so no one can see any details just yet.

I wish you the best of luck with the complaint. ??

Next time, please mind the casino's reputation in advance, so you can spare yourself possible troubles

http://www.kpvfaw.com/1win-casino-review

Even though this site recently decided to finally address players' complaints, the reputation is still bad. ??

I had the opportunity to get on these scammers 1 year ago.

I did not know about the existence of the forum, I no longer hoped to withdraw my money.

Support always said wait, but waited for a blocked account.

Do I get it correctly that there is still an active balance on your casino account?

Just recently we were talking about such a deadline for complaints, though it was just an early stadium, so I think you should try to submit one. I believe he handled even older issues. ??

The worst that can happen is that complaint will be rejected.

If you are up for one, just click/tap this link.

Shameful.

Casino guru doesn't want to help me because I got the real values in vouchers that are freely and spontaneously made available by the platform, without limitations of use, without restrictions of use.

If they give the voucher without imposing rules to use it, we can use it however we want. If it is not mandatory to make deposits to play, we can only play with vouchers.

I made the correct entries and accumulated R$500.00 of balance there to be unfairly banned.

Vergonhoso.

Casino guru n?o quer me ajudar pois obtive os valores reais em voucher que s?o disponibilizados de livre e espontanea vontade pela plataforma, sem limita??es de uso, sem restri??es de uso.

Se eles dao o voucher sem impor regras para usar, podemos usar da maneira que quisermos. Se n?o é obrigatório fazer depositos para jogar, podemos jogar sim apenas com vouchers.

Fiz as entradas corretas e acumulei R$500,00 de saldo lá para ser banido injustamente.