Hello there.

Happy to hear you're doing good!

Sadly even our internal system detected the same IP for all three accounts, used here on the forum. Can you explain, perhaps?

Additionally, have you read this part? "They also provided us with information received from the licensing authority, that their account was tagged to your account."

To me, it sounds like two of you (Deenah) have confirmed the third account is part of the group. Honestly, I could use your explanation here as well.

I'm adding all three complaints:

Abdulrahaman - rejected

Hafsat - rejected

Deenah - resolved

Win doesn't pay boy it's a scam I was

A withdrawal lasted a month and to this day I have not received it and I am tired of waiting for an answer from these rat scammers

ID42924475

Win no paga chico es una estafa yo ise

Un retiro ase un mes y asta el dia de hoy no me llega ya me canse de esperar respuesta de estos estafadores ratas

ID42924475

You're obviously quite pissed off that's fine - I would probably be angry too. Shall we just skip the rats and other rodens, please?

Try to calm down if you can, the complaint is in progress - stick with it.

Speaking about the complaint, I honestly failed to understand whether your account has ever been verified.

Can you help me with that?

I mean, there were some successful withdrawals in the past, the latest submitted on the 6th of August has not made it through.

I'll rather wait for an update, let me know, please.

Hey, yes, look, since August 6 I made the successful withdrawal and that's why I asked why I didn't receive the withdrawal that I made and they told me to wait 48 hours, after 48 hours they told me to wait 14 days and they haven't given me any separate solution they blocked me from that game after the withdrawal they blocked me

Hl si mira yo desde el 6 de agosto ise el retiro exitoso y eso q pregunte q porq no me llego el retiro q ise y me dijieron q espere 48 horas despues de las 48 horas me dijieron q espere 14 dias y no me han dado ninguna solucion aparte me bloquearon de ese juego tras q ise el retiro me bloquearon

Hello Radka,

About the I.P that's very possible because we are school mates and uses the school's network(wifi) to browse and honestly Abdulrahaman introduced 1win to me, I mentioned in the earlier state of the complaint. We are not the same persons.

Yes the 3 of us laid complaint to the authorities, and since it was the same complaint, the authorities tagged the 3 accounts, after a close look to the case the authorities asked 1win to pay me my balance and they did but Abdulrahaman was left out, he is my friend I actually cared.

Well Madina is my friend too.

The 3 of us are mutual friends, but to clarify that, you can ask for a conference video call.

The casino claimed that the 3 accounts were used to launder money using their platform.?? I'm just wondering if a $100 is considered laundering.

Hi Radka

i just opened an new account in casinoguru for problems I am facing in casinos. Previously I was banned in casinoguru, may I able to use this new account and lodge the complaint?

Good thing you submitted the complaint! I remember days when this casino was listed with a very bad reputation - I still can't forget that. Every time I see something like that, I'm suspicious.

I hope you'll get the money soon, and from my point of view, it is probably a good thing your account was closed.

Who would like to experience this again, I'd say?

Hi there!

I am sorry to say that you passed the second chance long ago. I asked our Complaint Team - the decision was quick and final. It's not my place to comment further, yet I reckon you can reflect on your past behavior without me noticing any of that openly on the forum.

I ask you kindly to leave Casino Guru for good and never return back.

Be well!

Hello!

Thanks for the IP note - it makes sense, but at the same time, it is usually a big deal for any casino ??.

I'm sure they tracked it out too. What remains to be the issue is that the casino has never made the video call, but that's probably because they also knew you know each other, thus you would pass the questions anyway.

Many casinos state that only one account per IP or household is allowed. This is precisely the situation this rule should prevent.

I believe you, hence I have no reason to think otherwise.

Sadly, just imagine how it must look from the casino's perspective.

This is definitely an edge case, if I may - never ever play in any casino together using the same IP.

My best regards to Medina and Abdulrahaman, I'm sorry it ended like this.

Hi, yes I contacted them and they don't answer me and they don't measure

no solution

42924475

Hl si me puse en contato con ellos y no me responde y no medan

Ninguna solucion

42924475

On May 9, I put money on withdrawal, but they did not come to my balance. I wrote to the support service and asked. They told me that I needed to contact the support service by mail. I have emailed them many times, but they have not answered me. If I write to the chat again, they tell me to write to the mail again. I've been waiting for months for my money. I think they are scammers who do not give money on purpose

ID 32153625

Wallet #32153625

same here I still got $100 still can’t use it on my luxury casino

Please help me ineed the change my email address

Hi, I think that's an unreasonably long time to choose. As you can also see you are not the only one who has a similar problem. Anyway, I noticed that you have filed a complaint with us, which is the right step. 

I also see that the casino repeats the same thing over and over again, which is certainly not pleasant. 

I would say that you have to be patient, but in your case you have been patient enough. However, we have no choice but to wait and see how the complaint develops further. Our team will try to do everything possible to resolve your case. 

I hope your situation will be resolved quickly and happily.

Hi, do I understand correctly that you still have funds in 1win casino and you have not been able to withdraw them, or is it Casino Luxury ?  

Additionally, how long has your situation been going on ? Have you also contacted the casino, what's wrong and why can't you withdraw ? Let us know so we can try to help you.

Hi, as we are not a casino, it is not in our power to change your email address in the casino. The best thing to do would be to write to support or live chat and inform them about the change of your email address, as I think they will be the best to know what to do in this case. 

Do you think you can try it ? Feel free to update us if you manage to solve your problem.

What is the current promotional code for 1win?

I found a promo code START1W at 1wins.in. Is he working or not? Can it be used?

I'm sorry to hear that. How long time have you been waiting for their answer so far?

I can use this email [email protected]

ive been trying to use it. Can’t use it cause I’m in Nunavut, not on Ontario

thanks Jayko