I got served on my first attempt with the casino, I deposited $90 but they refused to pay me my winnings together with my funds!

how can they say you had multiple accounts? and in any case it is a Russian site, do you say that war has something to do with it?

or are they unreliable?

come possono dire che tu avevi più account? e comunque è un sito russo , dici che c'entra qualcosa la guerra?

o sono loro non affidabili ?

I do not think its about the war, they operates from India I guess!

I and two others were tagged by the authorities after laying complaint with them, you can scroll the previous posts you'll see everything there in details.

Now the casino believes, Abdulrahaman is me!

In the case of finding out on multiple accounts, the security offices tends to be able to detect your ip address.

I just want to point out that it doesn't matter that any case was closed long time ago. The user can always reopen their case on CasinoGuru anytime.

Hi, I can see you already submitted a complaint on our website, which is probably the best option you have for now. I believe any withdrawals should be processed within 2 weeks. It's been even longer in your case so it's good you submitted the complaint.

I don't think the war has anything to do with it. The casino didn't have a good rating according to our website even before the war has started.

a ok ... unfortunately I only met this platform of yours today ...

a ok... purtroppo io ho conosciuto questa vostra piattaforma solo oggi...

yes .. I hope we can intervene in time, and solve it in the best and shortest time possible

si .. spero si possa intervenire per tempo, e risolvere nel migliore e nel più breve tempo possibile

Hello!

Within 14 days, a letter will be sent to you based on the results of checking your game account (the maximum time, if additional checks are necessary, can reach 30 days from the request.)

Best regards.

questo è il loro messaggio standard dal 26 settembre a oggi

I'm afraid you'll need to wait up to 30 days and then we'll see what we can do if the casino doesn't get back to you until then.

I do not want to get you panic, but this is the usual strategy the casino uses to confiscate funds.

Go through reject complaint, and even some of the unresolved complaints....you'll realise what I'm talking about!

so I wait ... nothing else can be done .. but it is ridiculous that withdrawals take so long. But I see I'm not the only one ... grrrr !!!

quindi aspetto... non si può fare altro.. ma è ridicolo che per i prelievi ci mettono così tanto tempo. Ma vedo che non sono l'unico... grrrr!!!

okay, I'm already satisfied that you are interested and you have given me many answers ... thank you very much

va bene, sono già soddisfatto che vi siete interessati e mi avete dato molte risposte... grazie mille

Hello, Hafsat

I guess I'd do the same, but on the other hand, I fear that no options have left. ??

That's the option i felt i had left.

I apologize, but if in the COMPLAINT section, my messages are IN APPROVAL, what should I do? who should approve?

thank you

Chiedo scusa, ma se nella sezione RECLAMO, i miei messaggi sono IN APPROVAZIONE, che devo fare? chi dovrebbe approvare?

grazie

Hello,

this means that Petronela is about to go through your recently submitted complaint posts and approve these that can be viewed publicly. She's examining the case now. Well, let's hope the casino will cooperate, it has not been very responsive earlier...

But this is not legal ... if I win money, it's MY money

però questa cosa non è legale... se vinco soldi, sono soldi MIEI

ok, I'm waiting for Petronela to look into the complaint, hopefully good

ok, aspetto che Petronela esamini il reclamo, speriamo bene

I can hit my chest and say 1win is a fraudulent casino.

Meanwhile your case can be essential....sometimes they are unpredictable.