Hello, the high volume excuse was on the 5th day waiting from memory. Every day since then i get told my withdrawal is taking inexcusably long & has been made a high priority and is in its final stage of being processed only to have no change & no reason as to the length of time why it hasn't been processed. My account says it doesn't need to be verified which I'm automatically suspicious of but when they themselves cannot tell me why its taking so long i tend to think the worst. But yes of course im going to wait them out and would greatly appreciate any help given by casinoguru when casinoguru deem to be the appropriate time. Thanks ??

Hello!

It seems that prioritizing this issue does not provide much assistance. I hope your account doesn't require verification, as it's an optional step in certain circumstances. Hopefully you won't encounter any other complications, and even if you do, the complaint team is here to help.

I guess we'll see when this casino catches up with its own queue. ??

Well the persistence paid off. My withdrawal was finally processed today. Sadly its just one more casino i will never play at again.

Unfortunately, there are some casinos that deliberately hold back payouts so that they can be canceled ^^

But overall, you just have to be patient and in the end they usually pay out.

Congratulations on your win, I hope you're spared something like this in the future ??

Leider gibt es einige Casinos, die Auszahlungen auch teilweise bewusst zurück halten damit es es storniert ^^

Im gro?en und ganzen aber musst du meistens nur geduldig sein am Ende zahlen sie meistens aus.

Gratuliere zu deinem gewinn, ich hoffe dir bleibt sowas in Zukunft erspart ??

Glad to hear that mate. ??

I know these kind of experiences are not pleasant and I also hope for the future it will be better.

I start to think that delaying in withdrawals is often common phenomenon but somewhere players waiting longer time.

I would personally stick with casinos where I did not have problems. ??

Have a nice weekend!

Many of us have this problem! They don't comply with the three-business-day deadline, and then they don't give you any concrete information. They just ask for patience and that they'll fix it.

Somos muchos que tenemos este problema! No cumplen con los 3 días laborales,luego no te dan una información concreta.solo piden paciencia y que lo van a solucionar.

I just filed a complaint because the 3 business day deadline was not respected. If there is a withdrawal policy on the casino website, it must be followed. If not, they should set the number of days required to process a withdrawal and then the users can decide whether or not to wait. They are just misinforming and asking for patience... but how much... they don't say it... very bad experience. I think they are lying to the users. It is frustrating to be chasing them down to receive your winnings.

Acabo de poner una queja porque no se respeto el plazo de 3 días laborales.si en la página del casino hay una política sobre los retiros,se tienen que cumplir.si no se puede,que pongan los días necesarios para procesar un retiro y los usuarios deciden o no esperar .solo están desinformando y pidiendo paciencia....pero cuánta ..no lo dicen...muy mala experiencia.me parece que están mintiendo a los usuarios.es frustrante estar detrás de ellos para recibir tu ganancia.

I surely get your point, and it is understandable that you don't like to chase anyone to get your winnings. Who would like it, right?

Let me just ask you, please, if your account is already fully verified there. Sometimes the verification can delay the payout, actually.

Update us about the situation, please, whenever you're able to.

Yes, my account is verified. They tell me that everything is fine and that the funds are on the way. But according to their deadline, I should have received the withdrawal in 3 business days. It's already been 6 days and they tell me to be patient... nothing more.

Si,mi cuenta está verificada.me dicen que todo está bien y que los fondos están en camino .pero según el plazo de ellos debería haber recibido el retiro en 3 días laborales.ya son 6 días y me dicen paciencia...nada mas

It is hard if they don't explain anything. They should do so, and it will be better for every player because you will know what is going on.

Unfortunately, our complaint team is unable to intervene yet, so hopefully they will fix everything before the 14-day time frame we need to wait with your complaint.

But is this your frist withdrawal request at this casino? ??

Yes, this is the first time I have applied at this casino.

Si ,es la primera solicitud en este casino.

At another casino in the same chain, LEGIANO, I requested a withdrawal on Friday, and by Saturday I already had it in my account. I don't understand what's going on.

En otro casino que es de la misma cadena,LEGIANO,he solicitado un retiro el viernes y el sábado ya lo tenía en mi cuenta.no entiendo que está pasando

We could only guess, actually, if there is no explanation. There are many things that could cause a delay, you know.

Big amount of requests, payment provider issues, maybe some additional checks from the game provider, and so on.

Are you still in contact with the casino now, though?

Hello! Luckily, I received my withdrawal today. Everything is resolved. Thank you very much!!

Hola!por suerte hoy he recibido mi retiro.todo solucionado.Muchas gracias!!

That is great!

I would really like to learn what caused the delay, though. ??

When did you apply for it?

I've been waiting since June 25th.

Cuando lo solicitaste?

Yo llevo esperando desde el día 25 junio

I've been waiting for a €400 withdrawal for days, and I know perfectly well they won't pay me. This seems like a scam.

asi llevo muchos días esperando un retiro de 400€, se perfectamente que no me van pagar. Esto parece una estafa

Have you received your money?

Has recibido tu dinero?