Hi, may I know what specific problem you have with withdrawals in this casino ? How long have you been unable to withdraw money ? Give us more information so we can try to help you.

Hello ?? I made the payment on Tuesday and the 72 hours are already over on Friday but the payment was not approved and even though I wrote an email I didn't get an answer ?? my live chat button is no longer available ?? that doesn't mean anything good, I'm assuming that They won't pay me the money ?? ?? the first time I wrote back and forth after 72 hours I got my money but this time they are avoiding contact in the live chat really strange ..that's just outrageous you're gambling away your money there and when you do what you have won you have to beg to get at least part of your money ??...

Hallo ?? am Dienstag Auzahlung vorgenommen und am Freitag sind die 72 Stunden schon rum aber die Auzahlung wurde nicht genehmigt und obwohl ich Email geschrieben habe kein Antwort bekommen ?? mein Live Chat Button ist nicht mehr verfügbar ?? das hei?t nichts gutes ich gehe Mal davon aus das sie mir das Geld ?? nicht ausbezahlen werden ?? bei ersten Mal hab ich nach 72 Stunden angeschrieben hin und her hab mein Geld bekommen aber diesmal vermeiden sie Kontakt im Live Chat echt komisch ..das ist einfach unversch?mt man verspielt sein Geld dort und wenn man Mal was gewonnen muss man betteln das man wenigstens Teil von seinem Geld ?? bekommt...

Hmm, does not sound very convenient... Have you ever withdrawn from the casino, or is this your first attempt?

Let's give it a few more working days, it's too early to give up hope.???

Hello ?? no, I didn't withdraw, I was always active and had a first payment but also wrote back and forth but was approved in the end but with the second payment I can't even contact live chat. Today they made the live button visible but no one has time has to leave a message ??

Hallo ?? nein hab mich nicht zurück gezogen war immer aktiv und hab schon ein Erste Auzahlung gehabt aber auch mit hin und her schreiben aber wurde zum Schluss ja genehmigt aber beim 2Auzahlung kann ich nicht mal Live Chat Kontakt aufnehmen heute haben sie den live Button sichtbar gemacht aber keine hat Zeit muss Nachricht hinterlassen ??

Ok, I'm quite confused now. To me, it sounds like you have successfully withdrawn just once, yet after a tough fight, despite that, you also said, "No, I didn't withdraw".

I would normally suggest submitting a complaint, but at this point, it's important to mention that we allow casinos 14 full days:

"If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you."

I am curious to learn more about your history with this casino, so please tell me more.

Hello Radka, thank you very much for the information and answers, yesterday I was finally able to contact you in the live chat. She said that the payment would only be approved today or tomorrow, why do you say 72 hours and it won't be processed, it takes twice as long, it's about the principle of what I'm upset...I'll wait for 2 days. LG

Hallo Radka,viel Danke für die Info und Antworten , gestern hab ich endlich im Live Chat Kontakt aufnehmen k?nnen sie meinte dass es heute oder morgen erst Auzahlung gehnemigt wird, warum sagen sie 72 Stunden und wird nicht bearbeitet brauchen doppelt Zeit es geht um Prinzip Was mich aufregt..ich warte Mal die 2 Tage ab . LG

Hello, I received an email that the payment will be approved in 3-5. Money will be in my account in 3-5...you have to have a lot of patience with this Casino.lg

Hallo, ich habe Email bekommen Auzahlung gehnemigt wird in 3-5 Geld auf Konto sein ...man muss viel Geduld habe mit dieser Casino.lg

Hello Melocan!

I imagine asking the support for what causes the delay would be a waste of time, yet the most important part sounds promising! I agree it should be smoother, however.

On the other hand, this forum is full of far worse scenarios ??. For now, I'm wondering are you going to find yourself another casino to play in?

Anyway, make sure to let us now as soon as you are paid in full!

Hello, money has arrived, I won't play anymore, take a break. Thank you kindly

Hallo, Geld ist angekommen, ich werde nicht mehr spielen mach Mal Pause.. Dankesch?n Mfg

Great, awesome, and marvelous all at once! ?????

I'm glad the withdrawal finally made it through!

Honestly, taking a break is probably a good way to recover from this experience. So meanwhile, take good care and see you around later!??

Hello Atlantis Slots Casino won't close my account even though I have verified my account but I don't want to play anymore, I have often written in chat and sent emails but they still won't close my account what can I do now

Hallo Atlantis Slots Casino schlie?t mein Konto nicht obwohl ich mein Konto verifizieren lassen habe aber ich m?chte nicht mehr spielen habe oft in Chat geschrieben und Email geschrieben trotzdem schlie?en sie mein Konto nicht was kann ich jetzt tun

Hey, did the casino tell you any reason why they have a problem with closing your account when you say you are trying to do it via live chat and emails ? I think such requests should always be taken seriously. How long have you been waiting for a reply ? 

If you think you need help because the casino has been ignoring you for a while, you can file a complaint here and our team will try to help you. 

Do you think you will try this way or wait a little bit longer to hear from them ?  

I only get answers like this ?? and I can log in every time but my account is not closed again

Ich bekomme nur solche antworten ?? und ich kann mich jedes Mal wieder anmelden mein Konto wieder nicht geschlossen

I can't say, it would be best if the casino would answer. But like I said, I don't think they should take it lightly. However, if the casino said they'd get back to you, I'd try to give them a little more time. If nothing changes and your account is not closed then I would file a complaint.

OK thanks..

Ok danke..

I wrote to them again and got help via chat. They blocked my account, thank God

hab sie noch einmal angeschrieben und um Chat gleich Hilfe bekommen die haben mein Konto gesperrt Gott sei Dank

Hey! I'm so glad to hear that.

Taking another break?

if you use this site then stop NOW

i have been using for a while, even though the withdrawals are limited very low and its hard to work through the bonus,

however today i have had my 4000 euros withdrawal blocked, my chat keeps getting closed down.

i even used a vpn to access the chat so they did not know that it was me and it worked fine until i told them who i was and then it was closed again.

no response from mutiple emails and looks like they are going to rob me of my 4000. which is an absolute disgrace. they enticed me back after i closed my account a few months ago and clearly are not stable

I found this warning on our website:

Could this be the reason for blocking you, perhaps???

I can see that our team is currently trying to solve a few complaints with this casino, as you can see. If you feel that you would like some help from our complaint team, please do not hesitate and file a complaint here. You can easily do so by using this link.

Let us know if you need any assistance with that, please.

Hi, I'm having problems with payments on atlantis slot casino, it's not the first withdrawal I've made, and so far quite good. On 04/24 I requested payment of 1200 euros and on 05/08 nothing was paid... I sent several contact emails because they deactivate the chat and almost never respond to emails and when they do it is always to reply that they remind the finance department but nothing happens. On 8/05 I cancel the withdrawal and request it for 1500 euros and even today they no longer respond to emails and the chat is deactivated. They responded to me only once by email telling me that it would be paid on Monday but unfortunately it was Wednesday and there was no trace or response. I'm thinking these are really scammers.

Salve, sto riscontrando problemi con i pagamenti su atlantis slot casino, non è il primo prelievo che effettuo, e fin ora abbastanza bene. Il 24/04 richiedo il pagamento di 1200 euro e alla data del 08/05 non veniva versato nulla... Ho fatto Svariate mail di contatto perche disattivano la chat e non rispondono quasi mai alle mail e quando lo fanno è sempre per rispondere che fanno sollecito al dipartimento finanziario ma nulla accade. L'8/05 annullo il prelievo e lo richiedo di euro 1500 e anche qui a oggi non rispondono piu alle mail e la chat e disattivata. Mi hanno mo risposto una sola volta tramite mail dicendomi che per lunedi sarebbe stato pagato ma ahimè e mercoledì e nessuna traccia e ne risposte. Sto pensando che questi siano davvero truffatori.