So I have now removed all game limits and wait another 7 days. If after that still nothing is removed then I will contact you again.

Also ich habe jetzt alle Spiellimits entfernt und warte nochmal 7 Tage. Wenn danach immer noch nichts entfernt ist dann melde ich mich wieder.

Ok, it doesn't sound good. Because the way I see it, once you set limits in this casino it's like set for the lifetime...

We should get a chance to alter those limits within a reasonable time period.

Wish you a happy ending, what else can I say? ??????

Hello,

I had myself blocked via OASIS due to my gambling addiction. I continued to play and deposit at www.bcanaplay.de after the ban. I am now abstinent and have been demanding my deposits from the casino since I was banned from OASIS. The casino has a German license and has been whitelisted since March 2023. I was banned on March 22nd, 2023. In my opinion, the casino has not complied with its legal obligation, which is your responsibility as the holder of a German license, to carry out a comparison with the OASIS lock file every time you log in. I am therefore requesting a return of all payments since the blocking took place.

Hallo,

ich habe mich aufgrund meiner Glücksspielsucht über OASIS sperren lassen. Ich habe nach der Sperre weiterhin bei www.bcanaplay.de gespielt und eingezahlt. Inzwischen bin ich abstinent und verlange vom Casino meine Einzahlungen seit meiner erfolgten OASIS Sperre ein. Das Casino verfügt über eine deutsche Lizenz und befindet sich seit M?rz 2023 auf der Whitelist. Meine Sperre erfolgte am 22.03.2023. Meiner Ansicht nach ist das Casino ihrer gesetzlichen Verpflichtung, die Ihnen als Inhaber einer deutschen Lizenz obliegt, bei jedem Einloggen einen Abgleich mit der OASIS Sperrdatei vorzunehmen, nicht nachgekommen. Ich verlange deshalb s?mtliche Einzahlungen seit der erfolgten Sperre zurück.

Hello, I'm sorry for such a loss. You did what you could to restrict yourself from online casinos, and yet it is now not enough.

I believe you should turn to the licensing authority. Or at least submit a complaint here on Casino Guru - care to try? Let me know, please.

Just allow me to say this casino is not licensed in Germany, check out the review.

You know, I'm not very familiar with the obligations OASIS holds when it comes to complaints. Maybe you should advise me on this subject a bit. More importantly, is there any support anyone in a similar situation can officially turn to, perhaps?

Dear Radka, I have tried to file a complaint here at Casino Guru but I cannot choose the casino and not were I live (it states that I live in Puerto Rico). The Casino is licensed in Germany since March 2023 (it is on the Whitelist). I am desperate to get this money back and would like to try everything possible. I already filed a complaint to the licensing authority. Please advise how I can file a complaint here - Thank you!

That is strange - both.

According to the review, this casino does not accept players from Germany at all:

Furthermore, it is hidden from players from this country. I suspect this is due to the local GGL regulations which prevent us from listing unlicensed casinos on the same page as licensed ones. ?? This is the second case I come across this week.

I fear this is the main reason. So, try to contact GGL, I guess.

I'm sorry, we must obey complicated local German restrictions.

I informed the GLL more than two months ago - no reaction!

Ich habe die GLL bereits vor mehr als zwei Monaten informiert - keinerlei Reaktion!

This is hardly a surprise, I'd say. If I'm not mistaken, the main purpose is to set legal requirements and then enforce their probability. I'm not even sure whether the GGL usually responds to the public.

Honestly, I do not know for sure.??

I made the deposit at this fake Casino on 02/5/2024 I won 850 until today they didn't pay me, just lame excuses, so many complaints like mine, the excuses they give are these

Realizei o depósito nesse falso Casino no dia 5/02/2024 ganhei 850ate hoje n?o me pagaram só desculpas esfarrapadas o tanto de reclama??es igual a minha a desculpa que d?o s?o essas

Hello. Sorry you have to go thru this situation and I can see, that you have already submitted a complaint here ??, where Petronela is actually waiting for your reply. Could you update it, please, whenever possible? Do do that, just use the link above ??.

Did you get any explanation from the support, why you should wait, and request the withdrawal later, perhaps? ?? Have you had any successful withdrawal before, at this casino, or was this your first attempt? Please keep us updated regarding this issue.

No withdrawal was the first and last time

Nenhum saque foi a primeira e última vez

This casino is licensed in Germany and does not comply with applicable law. I've been in discussions with them for months and have also reported you to the GLL, but no response... It's really underground how this casino behaves. Ignores OASIS locks.

Dieses Casino ist in Deutschland lizensiert und h?lt sich nicht an geltendes Recht. Ich bin seit Monaten in Diskussion bei denen, habe Sie auch bei der GLL angezeigt, aber keinerlei Reaktion..... Das ist wirklich unterirdisch wie sich dieses Casino verh?lt. Ignoriert OASIS Sperren.

I'm promoting it through various means here, complain here tic Tok YouTube so no one falls for this scam anymore

Estou divulgando por vários meios aqui reclame aqui tic Tok YouTube pra ninguém cai mais nesse golpe

It's really time for someone - I was hoping Casino Guru - to take action. This is really customer fraud and a complete violation of the alleged responsible gaming approach.

Es wird wirklich Zeit, dass hier mal jemand - ich hatte gehofft Casino Guru - durch greift. Dies ist wirklich Betrug am Kunden und absolute Verletzung des angeblichen Responsible Gaming Ansatzes.

withdrawal? Not sure what you speak of. there was no withdrawal, get the company marbles out of your mouth so we can understand. you want credit for a withdrawal that did not occur? or should I be waiting months until I forget spending thousands finally paid off and my biggest bank account is the casino that is processing my "withdrawal" (or picking at their bungholes, IDK).

Being a company stooge is only cool when surrounded by your bosses. We ALL know this, even bosses. Trust me. But thanks for the input, and if I have it all wrong, be advised, I truly dont give two shakes of a rats tail, just warning people,

"winning" is not winning and getting paid by any of these RASCALS standards and it's a very expensive learning curve. Just know you won't be paid for weeks most likely folks. if EVER, until you get savvy AF on bonus language. I'm a contract lawyer and continue to study the gimmicks that are written FOR these proud recievers of your deposits, the street hustle shell game shysters, online gaming operators, and the slots are set accordinly. You can win! don't get me wrong, I have won A LOT. But getting paid is different.

Incidentally, it takes about $15o,ooo to 5 million to set up a casino. Hardly much at all for people to duplicate sites. "families" and no collateral waggered on possible debt is required. Licensed? maybe, but there are creative ways someone without an MBA and a Law degree can figure out easily. It can be done for much less with legite intent, if you are savvy to online advertising exposure techniques and resources and have a skilled group helping. And I'm sure it takes more than 5M if you want to corner some serious white space and nail a niche or several and boost the player rosters. Then it get's interesting! but I'll leave it at that for now.

Long live Fibonacci Y'all !

J.

I'VE YET TO HEAR ANY CASINO EXPLAIN WTF THEY ARE "PROCESSING" !!! I COULD TRAIN MY DIM WITTED BUT ADORABLE GOLDEN DOODLE TO "PROCESS" BITCOIN IN ABOUT 2 DAYS!

LOL.

Hello.

I found this in your latest complaint about BaccanaPlay, which said"

"In the past, we have handled license-related cases, but we have received guidance suggesting that it is best for players to directly contact OASIS https://www.en.oasisfloral.de/contact/. Regrettably, we are not privy to the specific procedures and methods OSASIS employs to verify eligibility for refunds among registered users. While we have our own self-exclusion procedures, OASIS operates independently and employs its own set of criteria, which we are not acquainted with. Consequently, it is beyond our ability to assess such cases.

If there are any further developments regarding your case in the future, please don't hesitate to contact me at [email protected], and I will update this thread accordingly. Once again, I wish we could offer more assistance.

Kindly inform me of your preferred course of action."

Thus, we have no authority to take any actions as you suggested. I'm sorry.

I agree that the gambling industry could use more practical tools to prevent further gambling harm. Did you know Casino Guru is working on it via our project called "GLOBAL SELF-EXCLUSION INITIATIVE"?

Yet, it takes time, a great deal of resources, and worldwide cooperation.