Our team had to find out everything they needed to contact the casino. Now your complaint has been forwarded to Katarina and she will contact the casino to explain the situation. 

good day I wrote to katarina several times but she hasn't answered me for days. I'm afraid I won't see my money again. 700 euros that won't allow me to withdraw

buong ho scritto più volte a katarina ma non mi risponde da giorni ., ho paura di non rivedere più i mie soldi .. 700 euro che non mi permettono di prelevare

Hi,

maybe it's because now we're waiting for the casino representative to address the matter. 5 days remain; try to hold on, please.

The same thing happened to me

Ami me pásalo mismo

Hey, can you please be more specific and tell me who exactly you are responding to so I know? What happened to you in the casino? 

I have problems withdrawing my money. It tells me that the way I made the recharge cannot be withdrawn. I put in another recharge to open my spei account and I put it in and they did the same thing to me. I had to use up all the money I put in and I still haven't withdrawn.

Tengo problemas para retirar mi dinero me sale que en el modo que yo hice la recarga no se puede retirar dinero que meta otra recarga para abrir mi cuenta spei y metí y me hicieron lo mismo me tuve que acabar todo el dinero que metí y sigo igual sin retirar

Have you tried to contact the support, though?

They should be able to help, I believe.