To ne treba da bude optu?ba, samo lo?e iskustvo koje sam imao i neki moji prijatelji su pro?li kroz sli?no iskustvo. Svakako mogu da podelim najmanje 3 broja telefona koji su me zvali, u poslednja 2 dana. Kontaktirao sam podr?ku da izbri?em svoj nalog i ?alio se na ono ?to se dogodilo, oni su samo odugovla?ili i na kraju su rekli da ?e samo blokirati moj broj telefona sa liste i nadam se da ne?u ?eleti da izbri?em svoj nalog jer oni ne?e pozovi me ili prestani vi?e.
Ako je u uslovima bonusa jasno navedeno da je uslov kla?enja 40k, kako ga mogu promeniti na 80k? voleo bih da znam
I ja bih to voleo da znam, ali objasni?u. Zahtevi za bonuse su uvek ili 35k ili 40k. Na zahtevima za bonus pi?e da igre u?ivo ra?unaju 0%, a druge igre kao ?to su Plinko, mine itd. ra?unaju 10%, ?to je razumljivo. Problem je u tome ?to kada igrate slotove ra?una se samo 50%, ?to zna?i da je 40k zapravo 80k, jer svaka va?a opklada broji samo 50%, 40/0,5=80.
Rado bih to dodatno dokazao, ali vi?e ne?u upla?ivati, jer sam siguran da vi?e ne?u videti svoj novac. Zahtevali su KIC po tre?i put, i nema nikakvog smisla. Razumem da morate da uradite KIC, ali da radite KIC skoro svakog meseca ili svakog povla?enja? Ovo je jedini kazino koji me je vi?e puta tra?io da zavr?im KIC, a oni samo tvrde da nemaju informacije o bilo kom KIC-u koji sam uradio. Zamolio sam ih da izbri?u sve moje datume, tvrdili su da ne mogu, jer GDPR propisi nala?u da moraju ?uvati podatke o igra?ima najmanje 5 godina, moje poslednje povla?enje je bilo pre godinu dana kada sam prestao da igram, nema ?anse da ne igraju nemam sa?uvan moj KIC, oni samo ote?avaju povla?enje, i to rade svima koji poku?avaju da se povuku.
Dozvoljavaju samo povla?enja nakon KIC-a, po?to sam se ranije povla?io, pretpostavilo bi se da sam o?igledno napravio KIC najmanje 1 put, ali oni tvrde da ne. Zbog svega gore navedenog, ne?u ponovo koristiti.
It is not meant to be an accusation, just the bad experience i had and some friends of mine went through a similar experience. I can certainly share at least 3 phone numbers that called me, during the last 2 days. I reached out to support to delete my account, and complained about what happened, they just kept stalling and ended up saying they would just block my phone number from the list and hopefully I wouldn't want to delete my account since they wouldn't call me or end anymore.
If it is clearly stated in the bonus terms that the wagering requirement is 40x, how can they change it to 80x? I would like to know
I would like to know that as well, but I will explain. The bonuses requirements are always either 35x or 40x. It says on the bonus requirements that Live games count 0%, and other games like Plinko, mines etc count 10%, which is understandable. The problem is that when you play slots it only counts 50%, meaning the 40x is actually an 80x, because each of your bets only counts 50%, 40/0.5=80.
I would glady prove this further, but I will not be depositing anymore, because I am sure I won't see my money again. They Requested a KYC for the 3rd time, and doesn't make any sense. I understand having to do KYC, but doing KYC almost every month or every withdrawal? This is the only casino that has asked me to complete Kyc more than once, and they just claim they have no information about any KYC that I have done. I asked them to delete all my date, they claimed they can't, because GDPR regulations state they must keep players data for a minimum of 5 years, my last withdrawal was 1 year ago when I stopped playing, there is 0 chance they don't have my KYC saved, they are just making it hard to withdraw, and they do this to everyone that tries to withdraw.
They only allow withdrawals after KYC, since i have withdrawn before, one would assume that obviously i made KYC a minimum of 1 time, but they claim no. Because of all the above, i won't be using again.
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