I've already lost 70 thousand.

Uz jsem radej 70 tis prohrál

Well, do you think it was necessary? In such cases, it's best not to do anything with the money and if the casino doesn't pay, then we would try to help too. However, when you lose the money, that's no longer possible.

I'm really sorry it turned out this way. ??

No a myslí?, ?e to bolo nutné? V takychto prípadoch je najlep?ie ke? s peniazmi ni? nerobí? a keby kasíno nezaplatilo, potom by sme sa pokúsili pom?c? aj my. Ke′d v?ak peniaze prehrá?, u? to nie je mo?né.

Je mi to dos? ?úto, ?e to takto dopadlo. ??

It's not possible, I'm just playing out of nervousness. They sent me 100 thousand and they don't want to continue the approval process is terrible

Nedá se no z nervozity prostě hraju. Poslali mi 100 tis a u? se jim nechce dál proces schvalování je hrozny

I understand that you don't want to wait long for your money, but if you can't be patient and lose it, then it's impossible to help you. I don't think it was necessary, but unfortunately, things like that happen.

I hope you learn a lesson too.

Ja rozumiem, ?e sa ti nechce ?aka? dlho na peniaze, ale pokia? nevie? by? trpezlivy a prehrá? ich, potom je nemo?né ti pom?c?. Myslím, ?e to nebolo nutné ale bohu?ia? aj tak′é veci sa stávajú.

Dúfam, ?e si aj ty zoberie? ponau?enie.

I am a very big gambler. Since 2017 I have lost about 4000000,-. Here for the first time in 7, 5 years I won something with just here??. So far they have sent me 100000,- the deposit was 90000,- and today another 37500,- was approved

Jsem hodně velky gamblar. Od roku 2017 jsem prohrál cca 4000000,-. Tady poprvé za 7, 5 let jsem něco vyhrál s zrovna tady??. Zatím mi poslali 100000,- vklad byl teda 90000,- a dneska schváleno dal?ích 37500,-

So you're going to get more money from here? I feel like I'm getting a little lost in this. One time you don't have any money and you lose everything, then you say you've made a withdrawal, then you wait for more money.

Of course I would say to be careful with gambling. I think I probably don't need to tell you that many people have lost everything because of it and it's not fun.

So I would play it safe. ??

Tak?e má? odtia?to dosta? ?al?ie peniaze? Ja mám pocit, ?e sa v tom u? tak trocha strácam. Raz peniaze nemá? a prehrá? v?etko, potom hovorí?, ?e si vybral, potom ?aká? na ?al?ie peniaze.

Samozrejme povedal by som, ?e si treba dáva? pozor na gambling. Myslím, ?e ti asi nemusím hovori?, ?e ve?a ?udí kv?li nemu pri?lo o v?etko a nie je to sranda.

Tak?e by som hral s rozumom. ??

I'll repeat again: we've been gamblers since 2017! and by then we've lost more than 4,000,000 CZK. Here I sent about 90,000 CZK on 29.12. I lost everything, but got a bonus of 7,500,- and from that I got 3x high winnings and got up to 320,000 CZK. In the meantime, we read posts about how the casino Betonred doesn't pay and were very afraid. By yesterday, I had been paid more than 100,000 CZK and 37,500,- is waiting to be paid. yes, from the original winnings of 320,000,- I've already lost about 80,000,-. Do you understand?

Znovu zopakuji: jsme gamblar od roku 2017! a do té doby jsme prohrál více jak 4 000 000 CZK. Zde jsem poslal 29.12. cca 90 000 CZK v?e prohrál,ale dostal bonus 7500,- a z toho mi padal 3x vysoká vyhra a dostal se a? na 320 000 CZK. Mezitím jsme ?etl p?íspěvky jak casino Betonred neplatí a moc se bál. do v?erej?ího dne mi bylo vyplaceno víc jak 100 000 CZK a 37500,- ?eká na vyplacení. ano z p?vodní vyhry 320 000 ,- mi jsem cca 80 000,- ji? prohrál. Chape??

Beautifully explained, now I understand it all. So when you get the payout you are waiting for could you confirm please? Or let me know if it's different? ??

Unfortunately, I had a bad day and bet about 100,000 on the NBA, then won about 80,000 on the slot machines, but it's all gone. All the payments I sent are already in my account. Result: the casino is honest and I have no reservations about the money I lost, about 200,000, it's all my fault!!

Bohu?el jsem ?asem měl ?patny den a vsadil cca 100 000,- na NBA pak je?tě na automatech vyhrál cca 80 000,- ale je to v?e pry? . V?echny odeslané platby u? mám na ú?tu. Vysledek: casino je poctivé a nemam vyhrady prohrané penize cca 200 000,- jsou upoutej moje chyba !!

Few players would say what you said, and that's why I praise you. ??

Maybe it would be good to somehow control it so that when you play, you don't feel the urge to spend it while waiting for a withdrawal.

Because money isn't bad at all, and if you managed to get it all out, it would be great.

Málo hrá?ov by povedalo asi to ?o ty a preto ?a chválim. ??

Mo?no by bolo dobré nejako to da? pod kontrolu, aby ke? hrá?, nemá? nutkanie to míňa? ak ?aká? na vyber.

Preto?e peniaze to v?bec nie sú zlé a keby sa ti podarilo vybra? v?etko, bolo by to fajn.

Thank you, I'm honest. I could have had some nice money, but it's my fault. I'm not going anywhere near there anymore. Foreign casinos are a big danger. In the Czech Republic you can spin a maximum of 1000,- per spin and here it was 7500,-. I don't want to play anymore. Have a great time.

Děkuji jsem up?ímny . Mohl jsem mít hezké peníze , ale holt chyba moje. Ji? tam nic neblí?ím . Zahrani?ní casino je velké nebezpe?í. V CZ lze to?it max 1000,- na jedno oto?ení a zde ?lo 7500,- . Nechci ji? hrát . Mějte se krásně.

Definitely probably the best decision.

After all, players who don't play win the most because they don't lose anything. ??

Let this mindset remain as long as possible.

Ur?ite asi najlep?ie rozhodnutie.

Koniec koncov, hrá?i ktorí nehrajú vyhrajú najviac, preto?e o ni? neprídu. ??

Nech takéto zmy?lanie ostane ?o najdlh?ie.

Casino Betonred claims in an email that they refunded me 800 euros in July, which I claimed at the bank. I sent them a statement from July, which said nothing was refunded. I informed them that I was on the list of voluntarily excluded players.

Casino Betonred mi tvrdí v emailu, ?e v ?ervenci mi vrátili 800 euro, které jsem reklamovala v bance. Poslal jsem jim vypis z ?ervence, ?e nic vráceno nebylo. Upozornil jsem je, ?e jsem na listině vylou?enych hrá?? dobrovolně.

That's pretty much history now. How did the casino respond to that?

Do they communicate with you?

To u? je poměrně historie. Jak se Ti k tomu casino vyjád?ilo?

Komunikují s Tebou?

They haven't written yet, I sent them a bank statement for July 2024, the bank has not announced a refund of money to the card.

Zatím nenapsali, poslal jsem jim vypis z banky za ?ervenec 2024, banka nemá hlasenou vratku peněz na kartu.

Hmm, I was just wondering why you're suddenly trying to resolve this now? Did the casino even promise you a refund?

Hmm, napadlo mi len, ?e pre?o sa odrazu sna?í? rie?i? to a? teraz? Kasíno ti aj vrátenie peňazí s?úbilo?

Betonred is crazy garbage. Do you have contact information for estolio limited?

Betonred je ?íleny odpad. Nemá? kontakt na estolio limited?

Where can I file a complaint against Betonred? They claim they refunded me 20,000 last July at my request, but I still haven't received anything.

Kde mohu podat stí?nost na Betonred? Tvrdí, tě mi vrátili 20 000 minuly rok v ?ervenci na mou ?ádost, ale stále nic neprislo.

Well, you didn't really answer my question, but if you have the option to file a complaint, then do so if you think it might help.

You can find the link to it here ??

I hope this helps you.

No moc si mi neodpovedala na to, ?o sa pytam ale pokia? má? mo?nos? siahnu? po s?a?nosti, potom tak urob ak si myslí?, ?e by to mohlo pom?c?.

Link na ňu nájde? tu ??

Dúfam ti to pom??e.

I've been waiting for a week for my money to be paid out. I make a withdrawal, it says the withdrawal was approved, and 24 hours later I find out that my withdrawal was canceled, once they say system errors, the second time they say the withdrawal failed for unknown reasons. I've tried making a withdrawal through their various payment methods, but the result is always the same. They haven't sent me the money!!!

U? tyden ?ekám na vyplacení peněz. Zadám vyběr, napí?e mi to, ?e vyběr byl schválen a po 24hodinách zjistím, ?e vyběr mi zru?ily, jednou pí?ou, ?e systémová chyby, podruhé ?e vyběr neproběhl z neznámych p?í?in. Zkou?el jsem dát vyběr i p?es r?zné jejich metody vyplácení, ale vysledek v?dy stejny. Peníze mi neposlaly!!!