Well, that's great. And what exactly do you like about this casino ? I hope you manage to get your big win and then you can share it with us here on the forum. What do you think ? ??

I’m loving it here

What exactly do you like about this casino ? ??

A big kudos to this casino for delivering a great gaming experience

Hello, I wrote 2 mails that Betplays should self-exclude my account.

How can it be that Betplays ignores something like that and instead leaves my account open and sends me this email that I'm supposedly not allowed to show anyone. That's criminal

Hallo,ich habe 2 mal mails geschrieben das Betplays meinen Account Selbstauschliessen soll.

Wie kann es dann sein das Betplays so was ignoriert und anstatt dessen mein Konto offen l?sst und mir diese Mail schickt die ich angeblich niemanden zeigen darf. Das ist doch kriminell

Who regulates this casino? What kind of guidelines forces casinos to open accounts from users that self excluded? That's doesn't make any remote sense

I also agree that the explanation sounds very strange to me, kind of vague and off-topic, to be honest.

Do you still possess any confirmation declaring you were successfully self-excluded in the past? If you do, I would send it as a reply to this "announcement" asking for the specific rules and regulations to be named and the situation fully explained.

Please tell me, you want to try! ??

The second option would be submitting the complaint, of course... Which seems to be a really good way to approach this.

UPDATE: I had to ask the Data Team because this is a highly unusual "explanation" - the response was quick and pretty straightforward!

Submit the complaint, please. Let us investigate this new practice.

I have the emails I sent to Betplays for self-exclusion. But I would rather send this to you directly by email because my data is in it. And I'm sure that many other players received this email.

Ich habe die Mails die ich an Betplays für den Selbstauschluss gesendet habe. Diese m?chte ich aber lieber ihnen direkt per Mail senden da meine Daten darin sind. Und ich bin mir ganz sicher das noch sehr viele andere Spieler diese Mail erhalten haben.

Great! Then submit the complaint as requested, please. This is the best way to provide us with all relevant information in a secure way. Can you do that, please?

I have got the same e-mail even thou I asked for a permanent closure because of my addiction. I lost 80 euro because of that. I have asked for a refund, bud they deny. I have tried to ask them how they think they can do so, but they refuse to answer. Try to visit their Livechat... do you speak about this mail they will ignorre every further messages. They are really the most scummy casino I have ever seen and should be blacklisted everywhere.

It's too stressful for me to file a complaint. Let me send it via email. And you see I'm not the only one

Mir ist es zu stressig es per Beschwerde zu machen. Lassen Sie mich es per Mail senden. Und sie sehen ich bin nicht der einzige

Then I fear my response will be quite similar. Submit the complaint, please. Give others a chance to be warned and also possibly save others the nerves. I know it must be challenging, still, the complaint serves multiple purposes, all of which are beneficial.

http://www.kpvfaw.com/complaints/create

I'll leave the decision to you, of course. ??

I'm sorry, we can't do that like you suggested. I do not handle complaints, and more importantly, such a situation can't be addressed by email exclusively.

But I believe it is possible to set all your posts in the complaint thread, which is kept separate from the forum, as sensitive. That would mean no one, aside from the person handling your complaint and the rest of the team, could see what you wrote to us.

Is this suitable for you?

They are scammers

Why so? Seems like a lot of people are not fond of this casino.

Care to share your story, perhaps?

6782 eur confiscated, they don't want to pay when you win big

they did the same to me I won around 4700 CAD they are frauds, and there regulators don't care

Is there a solution in this case?

Hey, what exactly happened when the casino doesn't want to pay out your winnings ? Did they give you a reason ?

Tell me a bit more so I can try to advise you.