We apologize for the inconvenience. As we can see in our system the status of your request is on awaiting. Delays may occur due to large volume of requests my colleagues need to check and the payout amount, the banking process as well.

If everything was according to our Terms and Conditions you have no reason to worry. Checking procedure may last longer than usual due to many different factors since we want to make sure that everything was fair and that there were no breach of Terms and Conditions.

The fact is that examining these requests is a very sensitive and complicated process. It takes time to be thoroughly inspected

Every day they tell me something different

Κ?θε μ?ρα μου λ?νε κα? κ?τι διαφορετικ?

This is quite disappointing, isn't it?

There is a possibility some of those statements are close to reality, but how could anyone be sure if the casino seems to be so inconsistent all the time?

I would love to tell you this is ok and it will be over soon.

The fact is the casino may be conducting some sensitive inspection, in such a case, we have to wait untill it's done.

I know you don't like it, but let's stay positive!

They have the same casinos with a different name and I have been waiting almost a month and a half to get my money.

?χουν τ? ?δια καζ?νοε διαφορετικ? ?νομα και περιμ?νω σχεδ?ν εν?μιση μ?να να π?ρω τα λεφτ? μου.

That is truly unfortunate! Yet the complaint has not reached its end, we must wait.

I message them every day and get no replies.

Του? στ?λνω κ?θε μ?ρα μυν?ματα και δεν πα?ρνω απαντ?σει?.

I hope I get my money back...

Ελπ?ζω να π?ρω τα χρ?ματα μου...

This is unsettling. Luckily according to the complaint timer, there should be an update soon!

It must feel awful, and I hope the end is near.

If you deposited with visa or MasterCard you can tell them you have been a victim of fraud and you might get a charge back which means you would at least get your deposits back

I know it's been about 14 days since you requested the withdrawal. Unfortunately you played in a casino that doesn't have a good safety index according to us. Anyway, I read the newest email that you posted into your complaint. As far as they communicate with you, I'd still give them a chance. The question is how long time you're willing to wait...They might use the delaying tactic, hoping that you'll lose your winnings since you won quite a lot compared to the size of your deposit. But I'm just guessing.

We're talking here about a deposit of 20 eur that can get her a spot on a blacklist of many casino providers in case she'll request the chargeback. I'd use this only as the last resort.

If that's All your right. She might still get her money just be more patient and keep on to them.

, It's not 14 days, it's since June 26, many more

, Δεν ε?ναι 14 μ?ρε? ε?ναι απ? τι? 26 Ιουν?ου πολλ?? παραπ?νω

Don't worry, the complaint handler knows that. It has been over a month or so, am I correct?

Well, I would wait those few days longer. But, it does not seem much promising to me.

We shall see soon, I reckon.