i can't say that i have my biggest win ever with a total of 1k deposits in several 100€ increments. i won 28k in total and the money was in my german bank account after a few hours in 4k transfers. no fun

i could show you the incoming payments as proof^^

Whenever there are no terms for the bonus to be found, it is the best to contact the support and ask for it, so you know what to expect and what to avoid. They should always provide it, of course.

There is no need of proof or anything. We surely believe you.

It is very nice to hear that. What payment method did you use there, if I may ask? Bank transfer?

I was lucky on bitstars. I had won almost AU$9000 from depositing AU$200 with a 300% bonus looking back I probably could’ve won without the bonus so I’m thinking it may be better just to play with my own money and keep my bets lower until I start getting some wins. I don’t know? A guy from lets lucky called yesterday and I was telling him what happened and he said their site only allows five dollar bits maximum on a bonus. That’s a lot of bets just to make the play through. I think my play through was AU$16,000

Anyone able to play hacksaw slots from Australia at bitstarz without VPN? Not sure if they allow VPN?

Hi.

The last time we checked, Australia was among the allowed countries, which would mean the VPN is not necessary at all.

On the other hand, you are correct; better safe than sorry. ?? I suggest this screenshot helps a bit:

Still, I would inform the chat that I'm currently using the VPN. Just to be sure, it is still ok. What do you think?

Is that one of the providers? Are they good games?

Hello, I guess you will have to specify a bit more what you are asking because I don't understand it very much. What games are you looking for please? 

Can you tell me more?

Been trying to get on to bitstars and lucky ones and it says site can’t be found?

Can you please provide some screenshot of the error you got?

Would be useful and I will try to ask my colleagues about it.

I tried to visit both sites and had no problem so we can start from the beginning. ??

BitStarz Confiscated My $15,000 Winnings – Unfair and Dishonest!

I am in complete shock after playing at BitStarz. I won over $15,000 fair and square, but from the very beginning, the casino had no intention of paying me. First, they requested identity verification, which I passed. Then, they claimed I accessed the casino from an IP where others had played and used bonuses. Later, they changed their reason again, saying I broke their rules by placing "wrong" bets.

However, my winnings were from bets below their stated limit! Despite this, they refused to pay me even a partial amount. This is an absolute scam. They took my winnings and made up excuses to avoid paying. I strongly advise against playing here—this casino is completely unfair!

This experience must really be frustrating for you, so I hope that we will be able to help you out.

Let me ask you first if the winnings were acumulated by playing some casino games, please.

If it is so, you can file a complaint here, and our team will investigate the whole matter and try to help you get your winnings.

Will you go for it? Let us know.

It happened to me as well for four thousand. They made me jump through hoops to verify. This wasn’t good enough that isn’t right. They had no intention of paying. As soon as I was verified they just left my initial deposit. When the money was just sitting there they were reminding me it was there telling me to play so I would give it all back. Then when I tried to withdraw and you know the rest. They said I went over the betting limit but I had to wager 16000 dollars in a couple of days I don’t think it would have been possible. That’s why they have the bet limit so it’s harder to wager. I don’t use there bonus’s any more it’s not worth it. There is so many rules if they don’t want to pay you they will find something you have done wrong.

Yeah, unfortunately, if a player bets over the maximum bet, which is stated in the terms of the bonus many times, it is taken as a violation, and in most cases we can't do anything about it.

That is why we always recommend reading terms before playing so issues like this can be avoided.

Have you seen the information regarding this limit in the terms of that bonus?

Hi Chris!

So sorry to hear about this ??

As far as I can tell from your message it must be a case of betting above the 5 dollar limit with bonus money, and I'm truly sorry it resulted in a confiscation. I know this might be of little consolation to you but we're trying to work out a mechanism that prevents players from betting over the limit so this won't be an issue. But again, I know what isn't of much help ??

Olle

Thanks Olle,

It’s all good lesson learnt I’ve stopped using bonuses now. Ive been playing more live tables and actually I did take a bonus for live that I had never seen so I gave it a go for got I was on a bonus and was playing $100 plus per spin on roulette lol and then remembered. I went to support and told them I would like to forfeit the bonus and he said he had no way of checking and just to cancel it from my end which I did. The bonus was 10% of your deposit and if you wagered $500 that day you received another $200 the following day. I ended up winning 4000 and I’m waiting for that pending so I’m not sure what’s gonna happen.

Hi again Chris!

Yeah I totally understand and thank you so much for still playing here after this. Appreciate you giving us another shot.

Let me know how it goes with the withdrawals and if you have any questions, just reach out to me directly.

Feel free to also shoot over your username ??

Olle

No worries at all Olle and thank you for taking the time to communicate with us here it means a lot. My nickname is Shaggzzz.

I’ll be back for sure, all the best mate.

I have a problem with a bitstarz withdrawal. I have made larger withdrawals in the past but this time they want me to verify my account. I’m from the USA . My profile says I’m from Australia where I once lived. What should I do?

Help me please. what should I submit? I don’t have any documentation from Australia