Dragi Sohilshaikh51,
Hvala vam na recenziji.
Duboko nam je ?ao ?to nismo bili u mogu?nosti da ispunimo va?a o?ekivanja i iskreno se izvinjavamo zbog razo?arenja ili frustracije koje ste mo?da do?iveli.
Cenimo poverenje koje ste nam ukazali kada ste se pridru?ili na?em kazinu i iskreno ?alimo ?to nismo u mogu?nosti da vam pru?imo izuzetno iskustvo igranja koje nastojimo da pru?imo. Va?a odluka da zatvorite nalog slu?i nam kao podsetnik na va?nost stalnog pobolj?anja i odr?avanja najvi?ih standarda zadovoljstva kupaca.
Razlog za?to nismo zatvorili va? nalog odmah nakon va?eg zahteva je taj ?to smo bili ?okirani va?om odlukom i ?eleli smo da vas ubedimo da se predomislite i ostanete sa nama. Cenimo svakog na?eg igra?a, i bilo je zaista srceparaju?e ?to smo vas pustili. Pored toga, morali smo da znamo jasan razlog va?eg zahteva za zatvaranje naloga da bismo vam pomogli sa problemom koji ste imali i pobolj?ali va?e iskustvo sa nama.
Bez obzira na to, va? nalog je trajno blokiran na va? zahtev, po?to po?tujemo va?u odluku.
Hvala vam na vremenu koje ste proveli sa nama.
Srda?an pozdrav,
Menad?er za brigu o klijentima BlueChip-a
Dear Sohilshaikh51,
Thank you for your review.
We deeply regret that we were unable to meet your expectations, and we genuinely apologize for any disappointment or frustration you may have experienced.
We appreciate the trust you placed in us when you joined our casino, and we genuinely regret not being able to provide you with the exceptional gaming experience we strive to deliver. Your decision to close your account serves as a reminder to us of the importance of continuous improvement and maintaining the highest standards of customer satisfaction.
The reason we didn't close your account right after your request is because we were shocked by your decision and wanted to convince you to change your mind and stay with us. We value each one of our players, and it was really heartbreaking to let you go. In addition, we needed to know the clear reason of your account closure request to assist you with a problem you had and make your experience with us better.
Nonetheless, your account was blocked permanently per your request, as we respect your decision.
Thank you for your time with us.
Best regards,
BlueChip Customer Care manager
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