Hello Tunember,

it is sad to hear about your experience. Keep your head up ??, we'll help you solve your problem. First of all, I see this casino is trying to solve complaints. They also have a rating of 7.3, which means a good reputation on our website. I also see that you have already filed a complaint. I keep my fingers crossed. ??

Thank you . I hope my case is resolved as soon as possible, anything you need let me know so I can send...

Gracias . Espero que se resuelva mi caso lo más pronto posible cualquier cosa que necesite me lo hace saber para enviar ....

Hello...I deposited with the following bonus...I never violated the terms and conditions. I always played under 4000 clp per play..I complied with the roolover thanks to a max win that gave me a slot...I asked in chat everything was Well I sent all my documentation ... everything was correct ... and I got a message saying that I violated the terms and conditions, they withdrew all the winnings plus the points, practically everything ... the cause being unjustified since I never violated the terms and conditions

..I am going through a serious psychological problem since I spent 2 days taking out the rollover with low bets I lost a lot of time ...you can verify that information ....I ask you please help me I am very bad for this situation ...you are scamming me boocasino they are abusing consumer rights and people's money I need your help urgently.. if possible I will go to television to ask for help I am psychologically ill I need you to help me withdraw my money ... I will do everything possible to make my case public in my country and reach out internationally so these things don't happen to anyone else

Boocasino is scamming me I need help please

Hola ...deposite con el siguiente bono ...nunca viole los términos y condiciones siempre jugué bajo los 4000 clp por jugada ..cumplí con el roolover gracias a un max win que me dio una slot...pregunte en chat todo estaba bien envié toda mi documentación ...todo correcto ..y me lleha un mensaje diciendo que viole los términos y condiciones me retiraron todas las ganancias mas los puntos todo prácticamente ...siendo injustificado la causa ya que nunca viole lls términos y condiciones  

..estoy pasando por un problema sicologicamnete grave ya que estuve 2 dias sacando el rollover con apuestas bajas perdí mucho tiempo ...puede verificar esa información ....lo pido porfavor ayúdenme estoy muy mal por esta situacion ...me esta estafando boocasino están abusando de los derechos del consumidor y del dinero de las personas necesito urgente de su ayuda..si es posible iré a la televisión a pedir ayuda estoy mal sicologicamnete necesito que me ayude a retirar mi dinero ...are todo lo posible por hacer mi caso publico en mi país y llegar internacionalmemte para que no sucedan estas cosas a nadie más 

Boocasino me esta estafando necesito ayuda porfavor

Hello Tunember,

as I said in our previous conversation, keep your head up, every problem can be solved somehow. I have my fingers crossed ?? for you to solve your situation. Every situation has its own solution and we will do our best to solve your problem. I see you have already submitted the complaint. Whenever you will need anything else, don't hesitate to contact us. ?? ??

Hello there.

Checked your complaint to find out whether all seems to be alright so far. Seems you sent related emails you got from the casino to the complaint handler, that's good. We would not get far without collaboration.

Feel free to update us from time to time here on the forum, so we can stay in touch easily. ??

I still haven't received news about the case... but what I know is that here in my country this casino has scammed many people and they have classified those 3 casinos as scams...boocasino Bcasino and galaxyno

Aún no recibo noticias sobre el caso ..pero lo que se que acá en mi país este casino a estafado a muchas personas y tienen calificado a esos 3 casinos como scam ...boocasino Bcasino y galaxyno

Would you kindly calm down and wait, please? If you check the complaint, you'll see the timer has not run off.

I can imagine you're mad now, still wait for the update, please. There are so many open complaints at the moment, many players are in the same situation. The teams are constantly doing their best, though as you can see waiting is necessary.??

Care to comment about Galaxyno? Do that here, please

Hello, good afternoon. Today I come to tell you about my experience in a particular casino, but you have to be careful because it is a group of casinos that DO NOT PAY. They do everything possible to find a problem and not pay, the first is to give you 5 days to verify and they take more than 7 days to answer you, you enter money with a virtual wallet and then they ask you for credit cards, bank accounts and other things, even a They asked me for selfies with my document and I'm talking about BOO CASINO. The Casino is owned and operated by Green Feather Online so be careful that all casinos in that group do the same to you

Hola buenas tardes hoy vengo a contar mi experiensa en un casino en particular pero hay que tener cuidado porque es un grupo de casinos que NO PAGAN. Hacen todo lo posible para encontrarte un problema y no pagar, la primera es darte 5 dias para verificar y tardan mas de 7 dias en contestarte, ingresas dinero con billetera virtual y despues te piden tarjetas de credito, cuenta bancaria y demas cosas, hasta una selfis con mi ducumento me pidieron y estoy hablando de BOO CASINO. El Casino es propiedad de y operador por Green Feather Online asi que tengan cuidado que en todos los casinos de ese grupo te hacen lo mismo

So, have you successfully passed the verification, please?

Not because they canceled my account, but they did let me make a deposit

No porque me dieron de baja la cuenta, peeo si me dejaron depositar

Ok.

You previously mentioned all those documents you were asked for during the verification, hence I believe you deposited, played, won, then submitted the withdrawal request, which triggered the verification process. Am I following correctly, please?

I'll update my question - did you pass the verification? There must be a reason for the account closure, I'd say.

Anyway, deposits are not controlled by the casinos, they are voluntarily made by players. Maybe I do not yet fully understand the issue - feel free to explain if you like.

Friend, do not play in boocasino, they are scoundrels, their policies are very favorable to them, look for a more reliable page, betano 1xbet, etc... and worse, these people who work with them, I would be ashamed to be an affiliate of an abusive bookmaker

Amigo no juegues en boocasino son unos sinvergüenzas sus políticas son muy favorables a ellos busca una página más confiable betano 1xbet etc...y peor esta gente que trabaja con ellos a mi me daría vergüenza ser afiliado de una casa de apuestas abusadora

I sent you all the corresponding documents, identity document, driving license, credit card receipt to verify address (although the document and card already have it), selfie with the document in hand, capture of the neteller deposit and capture of my account and they closed it saying that I am in a region that they are not allowed to operate. But my question is, why do they let me deposit if that casino doesn't operate in my region? Or even because they let me open an account?

Les envie todos los documentos correspondiente, documento de identidad, carnet de consucir, resibo de tarjeta de ceedito para verificar direccion( aunque ya el documente y el carnet lo tienen), selfi con el documento en mano, captura del deposito de neteller y captura de mi cuenta y me la cerraron diciendo que eatoy en una region que ellos no estan permitidos operar. Pero mi pregunta es ?porque me dejan depositar Si ese casino no opera en mi region ? O incluso porque me dejan abrir una cuenta ?

Could you answer my question, please? Because without knowing whether you've passed the KYC or further information, I can hardly guess what the casino intends to do.

The point is if the casino allows you to register and deposit using your real and true personal details - country of residence included, in case you win legitimately you should also be allowed to withdraw if you managed to pass the verification, your gaming history is ok, and so on.

As far as I can see, in the review, players from Argentina are welcomed and accepted. So, where are you from, please?

I did not lie at all. I put Argentina country. Now I have a question for you. Are you an employee of the group of those casinos?

Yo no menti en nada. Puse pais argentina. Ahora te hago una pregunta a vos. Vos sos una empleada del grupo de esos casino ?

I believe you didn't fully understand my previous post. ??

I didn't say you lied.

I said: according to our review, you should be among the accepted players because Argentina seems to be accepted.

I additionally asked you about your country of residence. Does this make you a liar? No, it doesn't because I have no clue where you're from, I was guessing based on your profile settings. As long as we are not a casino, we also do not verify our members, hence I asked you. ??

So, what's the matter?

Of course, I don't work for any casino.

Anyway, what about the KYC, is it ok?

Stop defending this casino, clearly they are scammers and they launder money....and the most terrible thing is that nobody does anything...I'm making a class action against these criminals, they're going to have to pay me yes or yes...it's already much as a casino that clearly keeps the profits of the players can be operating is a fraud

Dejen de defender a este casino claramente son estafadores y lavan dinero ....y lo más terrible que nadie hace nada ...estoy haciendo una demanda colectiva a estos delincuentes me van a tener que pagar si o si ....ya es mucho como puede estar funcionando un casino que claramente se queda con las ganancias de los jugadores es un fraude

They are scammers...we must denounce them and they pay the profits, there are many of us affected, clearly we are more than 1000 people that the casino should not work anymore and that nobody defends these criminals

Son estafadores...hay que denunciar y que paguen la ganancias somos muchos los afectados claramente somos más de 1000 personas que el casino a estafado no debería funcionar más y que nadie defienda a estos delincuentes

They are scammers, they don't pay, you have to denounce them collectively, there are more than 1,000 people affected... you have to form a group and make them pay at once

Son estafadores no pagan hay que denunciar en forma colectiva son más de 1000 personas afectadas...hay que hacer un grupo y que paguen de una vez

Do not defend these thieves, these criminals will fall one by one... there is strength in unity and there are many affected by scams in this shitty casino

No defiendan a estos ladrones van a caer uno por uno estos delincuentes ... la unión hace la fuerza y son muchos los afectados por estafa en este casino de mierda