So that's great, if only every casino was like that? 

When you played with the bonus, what wagering did you have? What payment method did you use to withdraw the money?

Don’t remember the wager but it was quicker than usual. Used bank transfer for cashout

Never mind, maybe next time you will remember, but until you have managed to accomplish it is probably the most important thing.

I hope you will continue to do well and when you have something you would like to share again, we will be here.??

Massive massive warning about this site.

Been trying to get a MASSIVE €120 withdrawal out of them. KYC with sumsub was approved after a week of pending. They then asked for a selfie with a note.

THEY HAVE NOW ASKED FOR A GOOGLE MEETING VIA VIDEO ON EASTER MONDAY!

STAY AWAY. ABSOLUTE SCAMMERS

This site is attempted the theft of €130 deposit, ignoring EU consumer law, as I am not able to do a KYC live google call (UNBELIVEABLE I KNOW) due to my work life.

Nothing in their terms state a video call is compulsory and their terms do not supersede EU consumer law.

HOW THE HELL DO CASINOS THINK THEY HAVE THE RIGHT TO TREAT PEOPLE LIKE THIS. SCUM BAGS.

Hello,

I presume this casino did not suggest any other additional KYC options; is that so? Well, we are not focusing on EU consumer law, but I'm sure my colleagues will take a closer look at your complaint. Thanks for the forum post, though. Hopefully there is a way to "help" you back.

LOL 'we are not focusing on consumer law'. What planet are you on? That is what governs the contract between a consumer and casino/bookie. It is the LAW, all casinos and consumers MUST abide by it. There is literally NOTHING else to focus on.

I completed KYC via sumsub, the third party system which uses biometrics to confirm all KYC documents. I then supplied a picture of me holding my ID with a note.

Actually, we're on the planet where we don't fall into any of this, as we are not lawyers. Right?

Hopefully you can understand that. We try to help keep fair play between players and online casinos, actually.

So, please try not to be abusive if you'd like us to help.

WHAT ARE YOU TALKING ABOUT???

Laws are what govern the land! EVERYONE is bound by them and MUST abide by them. YOU CANNOT IGNORE THEM LOL. Casinos cannot be a law unto themselves. Consumer Law is there to prevent unscrupulous businesses setting absurd and unlawful Ts and Cs to steal money.

Logic and facts are what I operate in and you should too.

UPDATE RE: BULLETZ.

Still refusing refund.

Have sent them consumer law. Ignoring it. Have stated the video call must be done betwen 12pm and 3pm (Will never be able to do this due to work).

Have a complaint open here. I signed up through affiliates ABOUTSLOTS who are ignoring it.

Have instructed family solicitor to begin action against them as they are attempting to ignore consumer law. Will keep it all posted here to warn players.

As I said before, we aim for fair play, always. Nothing else to add to all this.

Hopefully our complaint team will be able to get your case solved soon.

Lol yes, let's ignore logic and the laws of the land that protect consumers AND legitimate businesses.

UPDATE:

After passing over to the family solicitors and having a letter of claim sent the refund was processed.

Don't let Casinos dick you around people. Go legal.

And guru will give them 9.0/10

Because they have 100s of complaints but somehow they resolve them, the fact that there is that many people.... getting screwed is sickening

The safety index will remain the same...

Such a joke... so many screwed customers and still guru props them up... kickbacks or what?

So obvious the 1st two reviews are bots as well

Who rights a review like that??? Propaganda

Scam casino with 8.4/10 thx Guru...

What are you saying there are like 5 reviews & 6 complaints about this casino. my experience was actually probably the quickest verification+cashout i’ve ever seen so. A couple of bad experiences you see isn’t the overall experience of the casino, if a small amount of people make reviews/complaints it usually means there aren’t many issues with the casino. If it’s not super new/unknown

but yeah Guru makes I think most of their revenue if not all from affiliates, a % of players first x amount of deposits that registered through their link. I’ve seen cases where it was 100% obvious that the casino was a straight out scam and no one was gonna get paid but they refused to lower the casino score for a while, but in this case, it wouldn’t be justified to tank bulletz casino’s rating

You are 100% right! I have been cheated by this safety index, so unfortunately I decided to deposit on this scam casino bulletz=tsars+much more casinos they own.

I'm a experienced gambler for + 20 years, I have lost millions of my businesses on casinos, after so much loss, i learn to not lose or put money in more scam casinos, so I take all precautions to avoid that happening. First I anymore never deposited one cent in any casino, if I don't read reviews before,including these safety index, and before I deposit I always verify myself 100% full verified to avoid that common excuses verification issues that scam casinos like to invent to not pay your withdrawals. Most casinos know they have to comply with some basic obligations to keep their licenses, but they like to use the excuse of kyc and regulatory requirements to delay the withdrawal as later it's possible. With this strategy they are showing to authorities, regulation bodies and even to most gamblers, they are just strictly following the laws. By having a strict verification kyc, Like this they everyone will just think the fault it's from the gambler, they are just following laws and making their obligations to comply with regulatory requirements. That's not true offcourse, all they want it's or you give up, or you will play and spent the money meanwhile, all this are just abusive, unfair, unreasonable and criminal strategies they use for not paying their withdrawals.

I see already all kind of strategies, but like bulletz or Tsars, it's first time, they are going too much far, for most people, they will think that's normal, they just are doing their strict kyc, in fact they really don't care so much about kyc, they just want to show it's what they care,like this everyone will think they are following the laws, that's not true, by using these unreasonable kyc strict verifications, they will show they are just following laws, when in fact what they are doing it's stealing gamblers moneys, yes everytime they use that unecessary and excessive kyc verifications, it's just a smart strategy for stealing money that owns to gamblers that have win it fairly and cannot withdraw, as the kyc can be very subjective, they can always they have suspicious about something, and them excuse the withdrawals delays with kyc strict procedures.

All gamblers, forget bulletz=tsars, it's proved they are scammers, and I can prove this to everyone!

I played in hundreds of casinos, made hundreds of withdrawals, I see already everything, but what I experienced with bulletz =Tsars it's something I never see, and I wish will never see again.

So you are 100% verified by sumub, normally to any fair casino this it's enough to be fully verified, but not to these scammers. Them I still ask deposit verification (it was bank transfer, so here no doubts), but that I can understand. Asking More them this it's abusive, it's even criminal, delaying your withdrawal without a fundamented reason it's called stealing.

What they have done? They still ask me (after 3 days ) for selfie with writed hello bulletz and my ID on hands, the most ridiculous kyc method I ever see, first time. I was thinking this was already too much, but you believe that bulletz =Tsars after almost 1 week asked for a video call, and them they made me so much stupid questions, that's only I could imagine it in a comedy movie, not in real life.

I see all kinds of scammers games, but this kind of scammers "kyc" games it was my first time, and now hope will be last. I will never will trust anymore in these safety index, this casino and the others belonging to the deserves zero, and honestly their license needs to be removed to all. Think, just think, do you believe that a scammer don't know how to cheat people and making look they are trustable? Do you really think this casinos that want to last longer and want grow up, will cheat everyone? Offcourse not, scammers are not stupid, they will be perfect to many players, they will make fast withdrawals to most of gamblers! Why? if you to scam people you need be smart, also most gamblers are good customers, good customers means, they see you are normally depositing more them you win,even I not, just by your gambling activity they know it's a good strategy paying you fast, because most probably next day, you will deposit all the money you earn and even more! But if you haven't lost so much in a casino, or even if lost but depending on your profile, your worse nightmare could be winning a good prize on these scammers. Them what could be something good, win a big win will soon became your worse nightmare, because they will do everything to avoid paying you, just by using the simple strategy called strict kyc Verifications, this what bulletz = Tsars are doing to steal the money that belongs to gamblers. Real Safety index of Bulletz = 0

I will give more details later

Bulletz attempting the same crap on me.

Verified for four months, numerous deposits and withdrawals. Then need a selfie with a note, then demanding a google face call at times I cannot do due to working two jobs and studying.

I have a family member who is a solicitor. I have put them on the case.

Will report back.