You did well if you didn't get anywhere and tried to solve the situation from your side. What did the casino tell you when you gave them different IBANs? What excuses does the casino give?

I hope that we will be able to help you and that you will get your money in the end.

Hi, when the casino told you that players from Spain are allowed to play here, do you have any proof? I looked at the terms and I didn't see that Spain was a restricted country, so it's possible that it's fine and we don't have it right on our website anymore. I'll let our team check it out.

The casino told you that you can't withdraw or something similar, why would you want help?

I am told that revolut rejects withdrawals. All my deposits so far have been from revolut. I gave them iban of other 2 banks. So far they are rejecting withdrawals and making excuses just to buy time because they think I will get angry and gamble away my winnings. They did it to me again 6 months ago, they didn't pay me and in the end I played the winnings. In the casino they think I will play the winnings again and that is why they don't pay me.

Useless casino. Shame on them!

Μου λ?νε ?τι η revolut απορρ?πτει τι? αναλ?ψει?. ?λε? μου οι καταθ?σει? μ?χρι τ?ρα ?ταν απ? την revolut. Του? ?δωσα iban ?λλων 2 τραπεζ?ν. Μ?χρι στιγμ?? απορρ?πτουν τι? αναλ?ψει? και βρ?σκουν δικαιολογ?ε? απλ? για να κερδ?σουν χρ?νο γιατ? πιστε?ουν ?τι θα θυμ?σω και θα πα?ξω τα κ?ρδη μου. Μου το ξαν? ?καναν πρ?ν 6 μ?νε?, δεν με πλ?ρωναν και στο τ?λο? ?παιξα τα κ?ρδη. Στο καζ?νο πιστε?ουν ?τι θα πα?ξω ξαν? τα κ?ρδη και για αυτ? τον λ?γο δεν με πληρ?νουν.

?χρηστο καζ?νο. Ντροπ? του? !

Okay, so have you contacted Revolut if they really reject your withdrawals or not? It might be a good idea to check. 

As for losing money, definitely don't do it now. You have an open complaint and we'll see where the case goes and hopefully we'll be able to help you if the casino doesn't pay you back. After this experience, you probably won't give this casino another chance. ??

In the end, they didn't make the withdrawals of 1462 euros for me. My account is verified, I won a month ago and was assured by the vip manager that the withdrawals were completed. Eventually the money was lost. They also deleted the winnings from my account, but I never got any money. I am attaching an e-mail from the vip manager, so you can see how liars they are!

Εμ?να τελικ? δεν μου ?καναν τι? αναλ?ψει? των 1462 ευρ?. Ο λογαριασμ?? μου ε?ναι ταυτοποιημενο?, κ?ρδισα πρ?ν ?να μ?να και με διαβεβα?ωσε ο vip manager ?τι ολοκληρ?θηκαν οι αναλ?ψει?. Τελικ? τα λεφτ? χ?θηκαν. Τα ?σβησαν τα κ?ρδη και απ? το λογαριασμ? μου, ?μω? λεφτ? δεν π?ρα ποτ?. Σα? επισυν?πτω ηλεκτρονικ? μ?νυμα του vip manager, για να δε?τε π?σο ψε?τε? ε?ναι !

Hi there.

Jaro had an excellent question, and it seems you might pass it by. Could you also add the information regarding Revolut, please?

"have you contacted Revolut if they really reject your withdrawals or not?"

Might be the important, I'd say.

Of course I talked to the bank. No money ever reached them.

Β?βαια και μ?λησα με την τρ?πεζα. Δεν ?φθασαν ποτ? κοντ? του? χρ?ματα .

If necessary, I can send you a detailed statement of revolut so that you can see that no deposit was made.

Ε?ν χρειαστε? μπορ? να σα? στε?λω αναλυτικ? κατ?σταση τη? revolut για να δε?τε ?τι δεν ?γινε καμ?α κατ?θεση .

Thank you for your answer.

I believe the best would be to now wait for your complaint to move forward, and then if neccessary, you will be asked to send any kind of proof.

What do you say? Would it be possible for you?

Of course, I will wait for my complaint to proceed.

Β?βαια θα περιμ?νω να προχωρ?σει το παρ?πονο μου .

Thank you very much, Nick should answer you soon and the case will move forward again.

I hope for a fair outcome.??

Dude what happened in the end..?? Did you get paid by them?? I'm asking you because I accidentally got involved with them and I'm afraid they'll do the same to me. And we're more or less in the same profits. Answer if you can. I don't joke about such matters dude, I'll even report them to the game providers in Malta for fraud. Let's see how and what their customers will play next. Let them come in and play chess then. I'll even sue the pages that advertise them, because because of the Betarades I joined and signed up with them. I just want to have other cheated people with me in such a case.

Φ?λε τι ?γινε τελικ?..?? Πληρ?θηκε? απ αυτο???? Σε ρωτ?ω γιατ? κατ? λ?θο? ?μπλεξα κι εγ? με αυτο?? και φοβ?μαι ?τι θα μου κ?νουν κι εμ?να τα ?δια. Και ε?μαστε π?νω κ?τω και στα ?δια κ?ρδη. Απ?ντησε αν μπορε?? να ξ?ρω. Εγ? δεν αστειε?ομαι σε τ?τοια θ?ματα φ?λε μ?χρι του? παρ?χου? παιχνιδι?ν στη Μ?λτα θα του? π?ω αναφορ? για απ?τη. Να δο?με πω? και τι θα πα?ζουν μετ? οι πελ?τε? του?. Α? μπα?νουν μετ? να πα?ζουν σκ?κι. Ω? και τι? σελ?δε? που του? διαφημ?ζουν θα μην?σω, γιατ? εξαιτ?α? των Μπεταρ?δων μπ?κα και γρ?φτηκα σε αυτο??. Απλ? θ?λω σε μια τ?τοια περ?πτωση να ?χω μαζ? μου κι ?λλου? εξαπατημ?νου?.

The player did get pay, as you see in his complaint.

May I ask what exactly is the issue you experience, though?

Dude, I got my money through Skrill twice within 24 hours!

Φ?λε μ?σω skrill δ?ο φορ?? εντ?? 24 ωρ?ν π?ρα τα χρ?ματα μου !

Hi Romy...still nothing...!!! But if I encounter a problem and they do the same to me, I will notify you and report it...I am already collecting evidence and data. Thank you for your interest, my dear, a happy new year to all of you. Expect my answer regarding what finally happened.

Γεια σου ρ?μι ...ακ?μη τ?ποτα...!!! Αν ?μω? αντιμετωπ?σω πρ?βλημα και μου κ?νουν κι εμ?να τα ?δια, θα σα? ειδοποι?σω και θα το καταγγε?λω...?δη μαζε?ω αποδε?ξει? και στοιχε?α. Ευχαριστ? για το ενδιαφ?ρον σου γλυκι? μου καλ? χρονι? να ?χουμε ?λοι. Αναμ?νετε απ?ντησ? μου σχετικ? με το τι ?γινε τελικ?.

Oh oh oh oh what do I have to go through with them...God help me.

Ωχ ωχ ωχ τι ?χω να περ?σω κι εγ? μ' αυτο??...Θε? μου βο?θησε με.

We'll be here, for sure.

How long are you waiting for your withdrawal?

I waited for the first ones for only 3 days and I got them today...but that's not all my money. I have about over 1000 and I continue playing until I make some more profits. If everything goes well in the game then I will make the big withdrawals and that's where it will be seen if there is a problem. Today, however, and after exactly three days, 100 euros went straight into my bank and without me having verified the account at the casino yet. But it's only 100 euros...who knows what I will face in the big withdrawals. We are waiting.....!!! However, if they are so unfair in finances and so cunning with customers as some comment....it's a real shame. Because the company as a page is worth it....it is very beautiful and very strong with many games in the live casino and a very good connection always. So good that even the biggest and most well-known companies would be jealous. It could easily compete with companies in Greece if it hadn't been blacklisted by the relevant gaming commission. By not paying or by making late payments to customers. They are losing money as a company and I wonder... don't they understand it..?? ??

Τα πρ?τα τα περ?μενα 3 μ?νο ημ?ρε? και τα π?ρα σ?μερα...αλλ? δεν ε?ναι αυτ? τα λεφτ? μου ?λα. ?χω περ?που π?νω απ? 1000 και συνεχ?ζω το παιχν?δι μου μ?χρι κ?ποια κ?ρδη ακ?μα. Αν ?λα π?νε καλ? στο παιχν?δι τ?τε θα κ?νω τι? μεγ?λε? αναλ?ψει? και εκε? θα φανε? αν υπ?ρξει πρ?βλημα. Σ?μερα π?ντω? και μετ? απ? τρει? ημ?ρε? ακριβ?? μπ?καν 100 ευρ? κατευθε?αν στη τρ?πεζ? μου και χωρ?? να ?χω επαληθε?σει ακ?μα το λογαριασμ? στο καζ?νο. Αλλ? ε?ναι μ??νο 100 ευρ?...ποιο? ξ?ρει τι θα αντιμετωπ?σω στι? μεγ?λε? αναλ?ψει?. Αναμ?νουμε.....!!! Π?ντω? αν ε?ναι τ?σο ?δικοι στα οικονομικ? και τ?σο πονηρο? με του? πελ?τε? ?πω? σχολι?ζουν κ?ποιοι....ε?ναι πολ? κρ?μα. Γιατ? η εταιρ?α σαν σελ?δα αξ?ζει....ε?ναι πολ? ?μορφη και πολ? δυνατ? με πολλ? παιχν?δια στο ζωνταν? καζ?νο και πολ? καλ? σ?νδεση π?ντα. Τ?σο καλ? που ακ?μα και οι πιο μεγ?λε? και γνωστ?? εταιρ?ε? θα ζ?λευαν. Θα μπορο?σε ε?κολα να συναγωνιστε? τι? εταιρ?ε? στην Ελλ?δα αν δεν ε?χε τεθε? στη μα?ρη λ?στα απ? την αρμ?δια επιτροπ? παιγν?ων. Με το να μην πληρ?νουν ? με το να αργο?ν πληρωμ?? στου? πελ?τε?. Χ?νουν λεφτ? σαν εταιρ?α και απορ?...δεν το καταλαβα?νουν..??¨ ??

George, let me ask you, friend....what documents did they finally ask you for and in what form...because I was kind of scared by what I saw..!!

Γι?ργο να σε ρωτ?σω ρε φ?λε....τι ?γγραφα τελικ? σου ζ?τησαν και σε τι μορφ?...γιατ? κ?που τρ?μαξα με αυτ? που ε?δα..!!

My photo ID, the card I use to make deposits and a proof of address. The first two are approved immediately, they threw away my proof of address. Because they are on the blacklist and they know that we can't report them in Greece, they do whatever they want. The documents are in pdf

Ταυτ?τητα με φωτογραφ?ε? μου, την κ?ρτα που κ?νω καταθ?σει? και ενα αποδεικτικ? διε?θυνση?. Τα δ?ο πρ?τα τα εγκρ?νουν αμ?σω? , το αποδεικτικ? διε?θυνση? μου ?βγαλαν το λ?δι. Επειδ? ε?ναι στην μα?ρη λ?στα και γνωρ?ζουν ?τι δεν μπορο?με Ελλ?δα να του? καταγγ?λλουμε, κ?νουν ?τι θ?λουν. Τα ?γγραφα σε pdf