Perfect, thank you very much, that's what I'll do.

Perfecto, muchas gracias, eso voy hacer.

You're welcome, I was glad to help. So let's see if our team succeeds and you close the account in the end. Feel free to update us on the outcome. 

Very grateful, thank you.

Muy agradecido, gracias.

We're always happy to help.

I wish you a handful of luck and stress-free playing! ??

Make sure to visit us soon, one never knows when you might enlighten the community with your own experiences and save someone's day. ??

Dear players,

I am a former player who is getting help to recover from the disease of gambling and for now I am out of it. I just wanted to tell you for your own good, without obviously preaching to anyone, to stay away from Casino Midas, they are the worst... to those who are interested I will tell the whole story but I will only tell you that they almost took me to the grave with their cowardice and their lies... stay away especially from the VIP Manager Melania, if you really want to play ask to be assigned another one, she eats her words and is not a competent person. Stay away....

Cari giocatori,

Sono una ex giocatrice che si sta facendo aiutare a guarire dalla malattia del gioco e per ora ne sono fuori. Volevo semplicemente dirvi per il vostro bene,senza ovviamente fare prediche a nessuno,di stare lontani da Casino Midas ,sono i peggiori...a chi sarà interessato racconterò tutta la storia ma vi dico solo che mi hanno quasi portata alla tomba con la loro vigliaccheria e le loro bugie...state lontani specialmente dalla vip Manager Melania,se proprio volete giocare chiedete Ve ne sia assegnata un'altra,si rimangia le parole e non è una persona competente. State alla larga....

Hi, I'm sorry, what all you had to go through or are still going through when you have an open complaint. 

However, you can describe to the players and me what happened so that we have an overview if you are interested. 

Do you think you'll be able to do that ? 

Yes I can. On April 12th of this year I asked for self-exclusion on Casino Midas for gambling-related problems, clearly specifying the reasons and saying that I was being treated by a psychologist. They actually closed my account after a few days, about a week and for a while everything went well, except then, after about a month and a half, they offered me a 250 euro bonus to tempt me. I fell for it and up to this point, you could say, it wasn't your fault, if it really is a player's fault.... the fact is that after several deposits I won a bit of money that I never manage to cash out because I tend not to be able to reach the cash-out times. After losing, a VIP manager I had never heard from before contacted me and to make a long story short, after saying that she was sorry etc. She told me to stay calm because if I had won I would have had an immediate withdrawal that would have allowed me to cash out my winnings without having to wait for approval times. I, knowing this, play and overplay, thinking I will recover and at least I will be able to cash out immediately. On July 23 I manage to win 3000 euros which is not even half of what I deposited in about ten days, however I decide to cash out but with great surprise and anxiety I realize that I do not have this immediate withdrawal. I try to contact them but no one answers me .... I desperately beg them to answer me so I can cash out that money and they pretend nothing has happened ... I, overcome by anxiety and despair, gamble it all again. I fall into a serious moment of despair and do what I had written to the casino and take some pills wanting to die because not only have I lost again but I felt humiliated, made fun of, guilty.... They save me with gastric lavage.... my older sister to whom I had forwarded all the emails I had sent to the casino because I thought I would die tries to contact the casino to understand because she knew nothing and does not understand anything about casinos, in response they close the account in 3 seconds.... it took me a week of prayers so much so that I had already opened a complaint at that time. I feel better, I contact them and say that I want my money back. Obviously they say no because they reply that it is not true that I had immediate withdrawal... liars they have made up a lot of excuses.... I opened a complaint with you but I do not see it positively.... they say that it is not true that they offered me a bonus while I was not registered... damned liars..... do not play with this casino and above all stay away from Melania, a liar and coward...

Si sono in grado. Il 12 aprile di quest' anno ho chiesto l'autoesclusione su Casinò Midas per problemi legati al gioco,specificando chiaramente i motivi e dicendo che mi stavo facendo seguire da uno psicologo. Mi hanno effettivamente chiuso l'account dopo un po' di giorni ,circa una settimana e per un po' è andato tutto bene,salvo poi ,dopo circa un mese e mezzo offrirmi un bonus da 250 euro per tentarmi. Io ci sono cascata e fino qui ,si può dire,colpa tua non dovevi,se davvero è colpa di un giocatore....fatto sta che dopo vari versamenti ho vinto un po' di soldi che puntualmente non riesco mai a incassare perché tendo a non riuscire ad arrivare ai tempi di incasso. Dopo aver perso mi contatta una vip manager mai sentita prima di quel momento e per farvela breve,dopo aver detto che le dispiaceva etc. Mi dice di stare tranquilla perché nel caso avessi vinto avrei avuto comunque un prelievo immediato che mi avrebbe permesso di incassare la mia vincita senza dover aspettare i tempi del approvazione. Io ,sapendo questa cosa gioco e stragioco, pensando recupererò e almeno potrò incassare subito. Il 23 luglio arrivo a vincere 3000 euro che non sono nemmeno la metà di ciò che ho versato in una decina di giorni,però decido di incassare ma con grande sorpresa e ansia mi accorgo di non avere questo prelievo immediato. Cerco di contattarli ma non mi risponde nessuno ....supplico disperata di rispondermi per poter incassare quei soldi e fanno finta di nulla...io presa da ansia e sconforto mi rigioco tutto. Cado in un grave momento di sconforto e faccio ciò che avevo scritto al casinò e prendo delle pillole volendo morire perché non solo ho ancora perso ma mi sono sentita umiliata presa in giro , in colpa.... Mi salvano tramite lavanda gastrica....mia sorella maggiore a cui avevo girato tutte le mail che avevo mandato al casinò perché credevo sarei morta cerca di contattare il casinò per capire in quanto lei non saoeva nulla e non capisce niente di casino,loro di tutta risposta in 3 secondi chiudonol'account....io ci ho impiegato una settimana di preghiere tanto che avevo aperto già a quel tempo un reclamo. Sto meglio,li contatto dico che pretendo i miei soldi. Ovviamente mi dicono no perché mi rispondono che non è vero che avevo il prelievo immediato... bugiardi hanno accampato un sacco di scuse ....ho aperto un reclamo con voi ma non la vedo positiva....dicono che non è vero che mi hanno offerto un bonus mentre non ero iscritta ... bugiardi maledetti.....non giocate con questo casinò e soprattutto lontani da Melania ,buguarda e codarda...

Dear players, through Casino Guru I managed to get my refund of 3000 euros. I really have no words to thank the Casino Guru team because for free and with a lot of effort they managed to get justice for me, thank you from the bottom of my heart. This does not take away the fact that Casino Midas did not refund me because they are good people but only because at Jozef's insistence the incorrect behavior was demonstrated and I will never thank them enough for having redeemed me, because on top of that they called me a liar with everything that happened... Report players, I know it's difficult but don't get to the point I got to. Don't do it, seek help and don't let yourselves be fooled by know-it-all VIP managers, don't let yourselves be blocked by people who count on the fact that you don't say anything out of shame. We are human beings, we can make mistakes but we must still make ourselves respected and perhaps make an effort to forgive ourselves and find respect in ourselves. I'm thinking of you. Thank you very much to all of you. The money should arrive tomorrow and then I just want Midas to become a bad memory. A thought for all of you. Lola78

Cari giocatori, tramite casinò guru sono riuscita a fare in modo di avere il mio rimborso di 3000 euro.Io davvero non ho parole per ringraziare il team di Casinò guru perché gratuitamente e con molto impegno sono riusciti ad ottenere giustizia per me ,grazie di cuore. Ciò non toglie che Casinò Midas non mi ha rimborsato perché sono brave persone m solo perché su insistenza di Jozef è stato dimostrato il comportamento scorretto e non ringrazierò mai a sufficienza per avermi riscattata,perché oltretutto davano della bugiarda a me con tutto ciò che è successo... Denunciate giocatori, lo so bene che è difficile ma non arrivate al punto che sono arrivata io. Non fatelo cercate aiuto e non fatevi abbindolare da saccenti vip manager,non fatevi bloccare da persone che contano sul fatto che per vergogna non dite nulla. Siamo esseri umani,possiamo sbagliare ma dobbiamo comunque farci rispettare e magari sforzarci di perdonarci e ritrovare rispetto in noi stessi. Vi penso. Grazie mille a tutti voi . Domani dovrebbe arrivarmi il denaro e poi voglio solo che Midas diventi un brutto ricordo. Un pensiero a tutti voi. Lola78

I have read the whole situation and I can see that it should end well in the end. I'm sad that you had to go through all this but on the other hand happy that you will be compensated. Be sure to let me know when the money comes in. 

Also, if you are interested, we have started working with BetBlocker a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (http://www.kpvfaw.com/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).

BetBlocker is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,200 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the www.kpvfaw.com website as well.

So if you are interested, this app can help you in tough times.

Hope you will be well and everything from this moment will be only better. ??

Hi Jaro,

About half an hour ago I received the money, 3000 euros. I thank all of you for the work done, you are one of a kind. I have already notified Jozef who dealt with the case and I also warned those liars as a fair person like I have always been. The fact that they reimbursed me is not because they realized the mistake but they did it out of fear because they were discovered to be crafty through an email that luckily I had kept. I fear that they will always do it... But thanks again

Ciao Jaro,

Circa mezz'ora fa mi è arrivato il denaro,3000 euro. Ringrazio tutti voi per il lavoro svolto , siete unici nel genere. Ho già provveduto ad avvisare anche Jozef che si è occupato del caso e ho anche avvertito da persona corretta quale sono sempre stata quei bugiardi.Il fatto di avermi risarcita non è perché si siano resi conto dell' errore ma lo hanno fatto per timore perché sono stati scoperti a fare i furbi tramite a email che per fortuna avevo conservato. Temo che lo faranno sempre... Ma grazie ancora

You're welcome, I'm glad the case was solved, you got the money and everything turned out well. I hope that in the future you won't have to deal with similar things and it will only get better. 

I wish you all the best. ??

Hi Jaro, I'm trying to activate betblocker but unfortunately it still allows me to access the gaming sites. Could you tell me where I'm going wrong?

Ciao Jaro, sto provando ad attivare betblocker ma purtroppo mi fa comunque accedere ai siti di gioco. Potresti dirmi dove sbaglio?

Hi, I tried asking about this and it's possible that not all casinos work with BetBlocker and maybe not with the casino you enter there. However, did you find somewhere on the link I sent you that this might be a case ? 

Hi Jaro,

Maybe this happens on newer casinos, I tried some and it lets me log in, I'll try others, on some I asked for self-exclusion individually so at least with those I'm calm. If I have any problems I'll let you know, thanks forever. Lola78

Ciao Jaro,

Forse ciò avviene sui casinò più recenti , ho provato con alcuni e mi fa accedere,proverò con altri , su alcuni ho chiesto l'autoesclusione singolarmente così almeno con quelli sono tranquilla. Se ho difficoltà ti faccio sapere,grazie per sempre. Lola78

Sure, go ahead and try it. I'd say it might not work on the new ones. Also in my post where I recommended BetBlocker, I wrote that it applies to 824 gambling sites, so maybe it will be expanded in the future, but I don't guarantee it. 

If there is something I will be here. ??

Hello, I want to report Casinomidas for the infraction committed against me, by letting me open an account since I am a person registered in the General Registry of Prohibitions of Access to Gambling, no other casino allowed me to have access to any gaming account, except Casinomidas that allowed me to open a gaming account, since a person who is registered in the General Registry of Prohibitions of Access to Gambling is prohibited from accessing any gaming account, once you enter your ID in any casino it appears as a person registered to a gaming account, I ask that Casinomidas return the money deposited during these years, if not, I am prepared to go as far as it takes for Casinomidas to return all the money deposited to me since it has committed a serious infraction, I have sent several emails to Casinomidas to try to resolve this case amicably but I see that they do not want that, then I will file a complaint with the civil guard and before a judge. I hope that they realize what happened and that this does not end up before a trial and that it can be settled amicably. Greetings

Hola, quiero denunciar al Casinomidas por la infracción cometida hacia mi persona, al déjarme abrir cuenta ya que soy una persona inscrita en el Registro General de Interdicciones de Acceso al Juego, ningun otro casino permitió que yo tenga acceso a ninguna cuenta de juego ,excepto Casinomidas que permitió que yo pueda abrir una cuenta de juego ,ya que una persona que está inscrita en el Registro General de Interdicciones de Acceso al Juego tiene prohibido acceso a cualquier cuenta de juego ,una vez que ingreses tu dni en cualquier casino aparece como persona registrida a una cuenta de juego, pido que el Casinomidas me devuelva el dinero depositado durante estos a?os, a no ser así, estoy preparado a llega hasta donde sea para que el Casinomidas me devuelva todo el dinero depositado ya que ha cometido una infracción grave, he enviado varios correos a Casinomidas para intentar a resolver este caso por vía amistosa pero veo que no quieren eso, entonces pondré una denuncia ante guardia civil y ante un juez .espero que se den cuenta de lo ocurrido y que estoy no acabe ante un juicio y que se pueda arreglar vía amistosa. Un saludo

Hello there.

I am really sorry for the situation you have found yourself in.

May I just ask if this General Registry of Prohibitions of Access to Gambling you have mentioned is active in Spain? Is that right?

I am asking just because this casino does not operate under Spain (DGOJ) but the Cura?ao (GCB). That is why, if I'm not mistaken, they have no access to the list you are registered at, unfortunately.

Have you mentioned to the casino your gambling problems, by any chance? Only that way they would learn about it and should take the proper steps to not allow you to play.

Please let us know some more details and then we hopefully will be able to help somehow.??

Hello, yes, the General Register of Access Prohibitions to Gambling is active in Spain, but even though Casinomidas is under the DGCB of Curacao, it is acting in Spain and it is the same or it should be that way, but let's go if Casinomidas does not want to solve this problem amicably, I assure you that I will do whatever it takes to recover the money deposited in these years playing there, since the losses are impressive at Casinomidas, now I don't care about spending whatever it takes with my lawyer to get Casinomidas to return my money, you can't imagine what I am capable of. Greetings

Hola,si el Registro General de Interdicciones de Acceso al Juego está activo en Espa?a, pero aún que el Casinomidas está bajo DGCB de Curazao está actuando en Espa?a y es lo mismo o debería ser así,pero vamos si el Casinomidas no quiere solucionar este problema por vía amistosa, os aseguro que haré lo que haga falta para recuperar el dinero depositado en estos a?os jugando allí, ya que las pérdidas son impresionantes en Casinomidas, ahora me da igual gastarme lo que haga falta con mi abogado para que Casinomidas me devuelva el dinero, no os podéis imaginar de lo que soy capaz. Un saludo

I totally agree with you, I'm going through the same thing as you since I've been playing at this Casinomidas for a few years and I've ruined my life at this casino, but given what I've seen, it doesn't look like I can get that money back, it's a shitty casino, with games that get blocked when you play, free spins that disappear when the game crashes, and a thousand lies from those in the chat when you go to complain, anyway I'll do whatever it takes to get my money back, I'm sorry for this channel or for a lawsuit.

Estoy totalmente de acuerdo contigo, yo estoy pasando por lo mismo que tu ya que llevo jugando en este Casinomidas unos cuántos a?os y me he arruinado la vida en este casino, pero visto lo visto no tiene pinta que yo pueda recuperar ese dinero, es una mierda de casino, con juegos que se quedan bloqueados cuando juegas, jugadas gratis que desaparecen cuando el juego se bloquea,y mil mentiras de los que están en el chat cuando vas a quejarte, en fin yo haré lo que haga falta para recuperar mi dinero, siento por este canal o por demanda judicial

I am really sorry that we won't be able to help you in any way with your case, as it was explained in your complaint.

Unfortunately, it is not in our jurisdiction, as I could say, when it comes to such cases.

I truly hope that you will get a satisfactory resolution to all this and that you stay safe and well.??