Hello, did I see correctly that your case concerned sports betting? Did the casino also tell you the reason for blocking the account? Have you tried looking for help on the sites that Tomas recommended?

Here's how it works. Every time you make a withdrawal, they crash, telling you that our banking partner's system is overloaded. You contact support and they reply that you will receive an answer within 72 hours. After that, they send you an email informing you that your account has been banned for alleged fraud.

Funciona assim. Todo saque eles travam informando que há sobrecarga no sistema do nosso parceiro bancário. Você entra em contato com suporte e respondem que e até 72 horas tera uma resposta. Após isso, eles enviam um email informando que sua conta foi banida, por suposto fraude.

ATTENTION!!!

GAMING CURACAO HAS CEASED OPERATIONS AS OF AUGUST 18, 2024

ON THIS DATE ALL ACTIVE SUBLICENSES ISSUED BY GAMING CURACAO UNDER THE GAMING SERVICES PROVIDER NV (365/JAZ) HAVE EXPIRED AND ALL SEALS HAVE BEEN RENDERED INACTIVE. ANY ATTEMPT TO DISPLAY ACTIVE SEALS OR TRANSMIT AN EXTENSION OF THE SUBLICENSE OR MASTER LICENSE (365/JAZ) SHOULD BE CONSIDERED FRAUDULENT AND ILLEGAL!

THE SEAL AVAILABLE ON THE SITE SHOULD BE REMOVED.

ATEN??O!!!

GAMING CURACAO ENCERROU AS OPERA??ES A PARTIR DE 18 DE AGOSTO DE 2024

NESTA DATA TODAS AS SUBLICEN?AS ATIVAS EMITIDAS PELA GAMING CURACAO SOB O GAMING SERVICES PROVIDER NV (365/JAZ) EXPIRARAM E TODOS OS SELOS FORAM TORNADOS INATIVOS. QUALQUER TENTATIVA DE EXIBIR SELOS ATIVOS OU TRANSMITIR UMA EXTENS?O DA SUBLICEN?A OU DA LICEN?A MESTRE (365/JAZ) DEVE SER CONSIDERADA FRAUDULENTA E ILEGAL!

O SELO DISPONIVEL NO SITE DEVERIA SER REMOVIDO.

I sent like 3 emails and they never answered me, I can't even log in, my account is blocked.

I had won like 2500 euros and they blocked me out of nowhere

Mande como 3 email y nunca me contestaron, ni siquiera puedo iniciar sesion , tengo la cuenta bloqueada.

Habia ganado como 2500 euros y me bloquearon de la nada misma

You can try contacting support. If it's blocked, you have to log in anonymously. But this house is a scam.

Impossivel resolver. vc pode tentrar em contato om suporte. Se estiver bloqueado, tem que entrar com guia an?nima. Mas essa casa é uma Farsa.

Yes, but when you give them the details of the blocked account, they close the chat immediately.

Si pero cuando le das los datos de la cuenta bloqueada te cierran el chat de forma inmediata

Yes it is true that the seals should be removed. However, there are many casinos that have them and yet they are unlicensed. So it's probably up to the players to be aware of such a thing and if a casino has a fake license, it would raise a warning finger for me. 

I'm sorry, and if nobody answers you, there's probably not much you can do about it. But I would recommend at least to file a complaint even if it doesn't solve anything, at least the casino will get black points which will make its safety index even lower. It's probably the only satisfaction for the player, although I know it's not much. 

I wish it had turned out differently. ??

Hello good morning!

Since August 8th I made a withdrawal in CBET through cryptocurrencies (Lite Coin) to my Mercado Pago account, the transaction appeared "in process" and it lasted more than a month. I sent three emails to support and they didn't help me, I even sent two more and they didn't answer me. The bot on the page only redirects me to send emails. I cancelled the transaction and decided to make it by bank transfer but the same thing happened and it continues "in process". My account is already verified and I have played the necessary amount to make withdrawals. Could someone help me or tell me who to contact for assistance, please?

Greetings and thanks in advance!

Hola, buen día!

Desde el día 8 de agosto realicé un retiro en CBET a través de criptomonedas (Lite Coin) a mi cuenta de Mercado Pago, la transacción aparecía "en proceso" y así duró más de un mes. Envíe tres correos al soporte y no me ayudaron, inclusive envié otros dos y ya no me contestaron. El bot de la página solo me redirige a enviar correos. Cancelé la transacción y decidí realizarla por transferencia bancaria pero ha pasado lo mismo y continúa "en proceso". Mi cuenta ya está verificada y he jugado la cantidad necesaria para realizar retiros. ?Alguien me podría ayudar o indicarme con quién dirigirme para que me asista, por favor?

Saludos y gracias de antemano!

Hello there.

This is a really long-going situation, as I can see from your description, and you have done the right thing to submit a complaint here.

May I just ask when exactly did you requested the withdrawal by bank transfer? Was it recently, or you are already waiting for long as well???

Our complaint team will look into this situation as soon as possible, and hopefully together we'll be able to find a solution.

Hello good morning!

I requested the bank transfer on September 26. I find this strange since the help articles on the page mention that the deposit should take a maximum of 48 business hours.

I look forward to hearing your questions or comments.

Thank you so much!!!

Hola, buen día!

La transferencia bancaria lo solicité el día 26 de septiembre. Me parece extra?o ya que en los artículos de ayuda de la página menciona que el depósito debería tardar máximo 48 horas laborables.

Quedo atento a sus dudas o comentarios.

Muchas gracias!!!

Thank you for the update.

I hope that our complaint team will be able to communicate with the casino to find out the reason for this delay, even though I wouldn't be very positive when I look at their safety index and the warning on our website.???♀?

But as we say, if you don't try, you don't know. Right?

I will surely keep my fingers crossed.??

Thank you very much! I'll be waiting for updates anyway, keeping my fingers crossed.

Greetings!

Muchas gracias! Quedo atento a actualizaciones de igual forma cruzando los dedos.

Saludos!

Your worst mistake was depositing money in this bookmaker.

But good luck in this house of darkness.

Seu pior erro foi depositar dinheiro nessa casa de apostas.

Mas, boa sorte nessa casa das trevas.

I believe it, I have been trying to withdraw my money for 4 months and no withdrawal request goes beyond "in process" and they don't answer my emails. My last hope is that you can help me a little here. ??

Ya lo creo, tengo 4 meses intentando retirar mi dinero y ninguna solicitud de retiro pasa de "en proceso" y no contestan los correos. Mi última esperanza es que puedan ayudarme un poco aquí. ??

The only help I'm trying to give you is not to deposit with cbet.gg.

They simply pay you when they want to.

I've had more than 14,000 reais blocked in this house for more than 8 months, and there's nothing I can do about it because there's no way to go to court.

They even bribed me by saying that they would only return my money if I deleted the complaints against them, in order to maintain a "reliable" standard;

A única ajuda que tento passar′, é n?o deposite nessa cbet.gg.

Eles simplesmente lhe pagam quando bem quiser.

estou com mais de 14 mil reais bloqueados nessa casa há mais de 8 mêses, e n?o há o que fazer pois n?o tem como acionar a justi?a.

Me subornaram ainda falando que so devolveria meu dinheiro, se eu apagasse as reclama??es contra eles, para manter um padr?o "confiável;

We will wait to see the outcome of all this for sure.

Did they really ask you to do that? What was your answer to this, if I may ask?

In Brazil there is a complaint platform called (reclame aqui) where cbet is located. I made several complaints there and to this day I complain to affect the reputation and make new players avoid the platform.

The service manager Gabriel contacted me saying that he would return my initial deposit if I deleted all the complaints against them. But I always denied it, because I hadn't done anything wrong with my bets. They accused me of "Latte betting", which is when I know the outcome of a game before it starts.

But every day new players fall, because there are always new complaints about blocked accounts and withheld money.

Here's the link: https://www.reclameaqui.com.br/empresa/cbet-gg/lista-reclamacoes/

No Brasil existe uma plataforma de reclama??o, chamada (reclame aqui) onde a cbet está. Lá fiz várias reclama??es e até hoje reclamo para afetar a reputa??o e fazer com que novos jogadores evitem a plataforma.

O gerente de atendimento Gabriel entrou em contato falando que devolveria meu depósito inicial se eu apagasse todas as reclama??es contra eles. Mas sempre neguei, pois n?o fiz nada de errado nas apostas. Me acusaram de "Latte betting", é quando já sei o resultado de um jogo antes de iniciar.

Mas todos os dias novos jogadores caem, pois sempre há novas reclama??es de conta bloqueada e dinheiro retido.

Segue o link : https://www.reclameaqui.com.br/empresa/cbet-gg/lista-reclamacoes/

That is quite interesting information, and I believe there will be many users to agree with me that these kinds of tactics shouldn't be allowed or accepted in the online world.

So "Latte betting" is related to sports, right? Alright, I didn't know that until now, so thank you for this.