Hi,

I have withdrawn from this site before. However this time I've had email saying withdrawal failed with no explanation. I cant get a response via live chat or via email. I dont know where to go from here?

How long have you waiting for the withdrawal to be processed. I had to wait 5 days for my last withdrawal. I have emailed them every day for a week in regards to my account and haven’t received a reply.

I only requested it yesterday but I had email straight away saying failed and can't seem the get an explanation

We’re you using crypto to withdraw?

Yes, BTC. Done the same withdrawal before. But this time seems to be an issue and no response to my emails.

Yeah I guessed that they might have closed about 1 mth ago but I got lucky and they paid me. They said that live chat wasn’t available anymore and like I said they haven’t answered any of my emails either. What happens when you press submit after putting your details in?

It says withdrawal successful but then get a failed email straight away. What makes you think they've closed?

Did it look like this mine said failed but I still got my money. It’s just a hunch due to the fact that live chat is out and no reply to emails which they normally did reply the same day. How long have you been waiting? How much does it show in balance?

Go to transaction history press last month then search and you should see the status of your withdrawal

The other thing is you are only able to withdraw 10x your deposit so if you deposited ￡50 you can only withdraw ￡500 a bit stingy but it’s in their terms and conditions

Yeah ive come across the x10 issue before. My withdrawal says pending

Well there is nothing more you can do just wait and see. I had to wait 5 days and then I got paid

Thank you nigeljc for being so supportive! ??

Sadly, your issue goes in hand with the information we provide, check for yourself here

In case you need further support, you can submit a complaint. Just note that we allow casinos 14 full days to proceed with payment.

Was they responding to you in the 5 days or was there no contact then? But naughty to be accepting deposits if closed but suppose that's what you get with unregulated casinos.

EI got an email to confirm the transaction nothing after that. I was a bit wary of them as I was sure they had gone offline for a month so I emailed them 3 days running to make sure it was alright to deposit got no reply so didn’t deposit again. It’s a shame they had treated me well for the time I was with them. I hope I’m wrong for your sake and that you get your cash soon

Yeah ive had no issues up until now. Was a nice smooth process, easy to get replies. Oh well. Just have to wait and see. Thank you

No response to email support queries. Instead, threatening messages via WhatsApp!! I have never experienced anything like this in my 20-year playing career! A certain Mr. Fu, with a Spanish phone number, writes to you and also threatens you!! What methods!!

Keine Antwort auf Anfragen per Mail an den Support. Stattdessen Droh-Nachrichten per WhatsApp!! So etwas habe ich in meiner 20-j?hrigen Spielerkarriere noch nicht erlebt! Ein gewisser Herr Fu, mit spanischer Rufnummer schreibt einen an und bedroht auch noch!! Was für Methoden!!

Hello. What is this about, please? Do you have any issues with the casino? I'm trying to find out why anyone would want to threaten you! Speaking of which, can you paste a print screen?

I'll be here for an update. ??