I also agree that the RTP of the slots in this casino is at the lowest level. And you are already the fifth player who has the same opinion, out of a dozen of them who are present on this post. I would really like to do a survey on that topic, if possible....

So glad you finally got paid ??

It was my push to pay all withdrawals ??

They paid part of it! And I'm still waiting for the other part ??

Dear Zaurzaurzaur,

We would like to inform you that the winnings shown in the provided screenshots represent only the specific bets listed. This does not reflect your total gross revenue from our slot games, as gross revenue is the difference between your total bets and wins. As we mentioned earlier, your total gross revenue from slots is $86.

The remaining revenue comes from your sportsbook betting.

Please let us know if you need further clarification.

Hello dear Camoranesi,

Unfortunately, if you are not our player, we are not able to help you.

If you want to try out our platform, we will be glad to assist you in any possible way.

What's next? When will my month-long verification be complete? What's taking so long? And how do I need to bet on sports to not be a professional gambler, which in itself sounds absurd.

In your live chat except to send requests to the financial department, can not help in any other way, and on e-mail at all do not answer:)

I understand CasinoGuru very well, which much more, as a liquid company, depends on the casino and not on the players. But I also believe in the objectivity and fairness that raised this site to a higher level than other similar sites (which became classic affiliate partners). I would also ask CasinoGuru not to be a public defender of all kinds of online rough casinos. This is a more than obvious example of a "rough" casino. There is absolutely no excuse for delaying/refusing payment of players. The verification process takes 10 minutes, (you have a face check app, video call, what's the problem, I'm not putting the house under mortgage, so I'm waiting for a court expert or some bank expert!) payment immediately (posten casino practices the system: what was the payment, the same

there must also be a payment) @jaro @radka I have to ask you, what is the wait of a month, and even more? So we are not employed in that casino to wait for a salary??! Just imagine, you go to a hotel...you enter a casino, you get a big win, and they tell you to come back in a few months!! It sounds like a low-budget Hollywood comedy. There is no excuse. A man is paid a paltry (for a casino paltry) $4,000 in two installments??! And he's been waiting for that since this summer? This casino in Serbia would not survive for even five days, if it was land based (players here do not trust online casinos, and this is an example of why that is so). Serbia lags behind the world in many things, but as far as betting is concerned, we are unmatched on the planet. And that's why it's incomprehensible to me when I see situations like this. A casino must be as safe as a bank. I once asked the manager of the local casino why there are no bonuses, as almost all online casinos offer. He told me that they offer all the payouts 5 minutes after I ask for it. And he is right. All casinos that are safe to pay out have very modest bonuses (bet365, draftkings, MGM, etc.) The bigger the fraud of the casino, the bigger the bonus. The point of my story: stay as you are, casinoGuru, put the epithet "blacklisted" next to this casino, or report it to a court in London, Malta, Berlin... Help these cheated people get their money...

Congratulations for the comment!

Some people have had problems with payments...

**First Time Player**: They "controlled" his account for a month, even though he had already been verified previously and had made deposits/withdrawals.

**Second Player**: He bet on sports matches, won, and was then classified as a "professional gambler." Apparently, players like this are not welcome in the casino, only losers are.

I call the attention of the administrators of this forum to be honest and lower the rating of this casino.

Complimenti per il commento!

Alcune persone hanno avuto problemi con i pagamenti...

**Primo giocatore**: per un mese gli hanno "controllato l'account", nonostante fosse già stato verificato in precedenza e avesse effettuato depositi/prelievi.

**Secondo giocatore**: ha scommesso sulle partite sportive, ha ottenuto una vincita e poi è stato classificato come "giocatore professionista". A quanto pare, giocatori di questo tipo non sono ben accetti nel casinò, ma solo i perdenti lo sono.

Richiamo l'attenzione degli amministratori di questo forum affinché siano onesti e abbassino la valutazione di questo casinò.

Thanks for your comment or question. The truth is, it's definitely not okay to wait that long for money. Of course, if the player does nothing wrong, follows all the rules and verifies himself, I don't understand what can take so long either. But that's why our Complaint Resolution Centre exists, because we try to help players in situations like that. We can't predict how some casinos in general will behave in different situations. 

Sometimes different things can come into withdrawals, as we have witnessed with this casino, for example additinal verification. Most of the time it can happen that the casino can trigger something in the system on a player and they verify it and ask for additional documents. In my opinion, however, it should not take that long and whether the player is waiting for money or to be verified, we give casinos 14 days for these processes. 

I think you know very well how we work, we have exchanged views many times and we do not protect any casinos.I think in many cases we would go against each other. The casino has a high safety index because of various things and if it turns out that they cheat players or they don't solve any complaints, then the safety index will be lower. 

Finally, I believe that the withdrawal or verification processes could certainly be quicker and I would like that to be the case, but on the other hand, I mentioned the proven time that we also give to the casinos. I have seen that some people have already received their money and are waiting for more, and after such an experience they can probably decide for themselves whether they will continue to play in this or not. 

That's what I would say about it. 

New day, same story.

Well, considering that you have been waiting for some time, you probably already know how long it can take again. 

However, I noticed that Kubo asked you something in your complaint and it would be good to answer him, can you do it?

Have you ever heard the saying "twice bitten, once shy"? If you’re looking for a good casino i recommend Angliabet. Same day withdrawals and the staff are amazing! Lots of free spins with no wager too. I hope you don’t have to wait as long this time

Thank you for the recommendation :) I'll try playing in that casino.

I believe they are better than Chilipstars.

Yes, I will now... I'm still waiting for the "part of the money" to be paid out. They're still delaying, and every day I get a response saying the payment will be today (or tomorrow), and so on...

Congratulations on this post, you explained everything nicely.

I can see that the case got more complicated after the casinos answer, though. ??

So, do you have an explanation for that, please? We're still waiting for your response. ???♀?

Please do so whenever possible.

This is some kind of surreal. They can not say anything in live chat, do not answer emails, do not verify my account for almost a month, do not withdraw any money for 2 months. On another site on my complaint accused me of being a professional player and that's it. What to do next is not clear at all and what to expect.

Hi there.

I can only imagine how frustrating that must be. Have you at least been informed that the casino is formally ending your conversation with them or that they will no longer be responding to you?

As far as I am aware, the casinos usually just stop responding after determining that a player is an undesirable client, which can happen for a variety of reasons. Consider a situation where a player is regarded as an expert or is suspected of defrauding the casino. In this case, it is highly probable that the player will not receive many details and that his account will be temporarily closed until the investigation is finished. The player's account will be closed, communication will be stopped, and any associated winnings will be canceled if the player is found to be "guilty."

Therefore, it must be extremely perplexing if the casino believes a regular player is a professional or has tried to commit fraud. For security reasons, they usually do not provide many explanations, let alone publicly display proofs.