I’ve happily played at the casino rewards group for a number of years. When I moved to Guernsey it was only Cosmo Casino from this brand that I could play at, which I did happily until 3-4 weeks ago when suddenly I was being redirected to Luxury casino when I tried to access.I contacted customer support and they said my account has been locked and I needed to contact risk management which I did on 23/10 and have had no response. Anyone know what’s going on with Cosmo or has a similar experience?

Hi Panders

Could you please provide your cosmo casino account number via PM.

Thanks.

Sure, just not sure how to PM on here yet…but will try. Otherwise just get the relevant team to respond to my email??

Sorry I cannot find how to message you directly on this forum

Hi, it's not possible to send PMs here, but are you registered in the casino under the same email address as here on CasinoGuru?

Yes Daniel, same address.

Thanks Daniel for sending me the email address.

Sorry Panders, unfortunately there's no way to know who you are without some kind of identifying info, so I needed something to be able to find you in the system.

In saying that, your query is now with support and they will get back to you. Keep an eye on your inbox.

If you still have issues please feel free to come back.

Cheers

Hi Guru ,

I closed Cosmo casino after many years of loyalty yesterday , after being downgraded after my depositing stopped because my deposits weren't showing the slightest chance of a WIN . I was so far down that they even

deleted my transaction history in order to hide it . They knew I had deposited so much that I would keep coming back to try and win some back , but no way .

They also didnt even Honor the free spins offered and ignored the emails to activate them .

Amazing how greed takes over . So please be warned they not what they seem to be .

I'm just wondering, have you waited long enough to get the free spins activated before you closed the account?

They just expired . They are time limited .

How could they expire when you say that they didn't even activate them on your account?

They expire when not activated . They are time limited , date given when they expire , so the host has to activate them so you can deposit to load them for use . Tell your colleagues to honor their promises , otherwise no more future support .

I mean, if you're able to prove that you asked for the free spins just in time, but the casino failed to activate them, you should get some form of compensation.

Compensation ? I lost 40 free spins on thunderstruck lightning valued for a day only because I was working and 2 times the 25 spins on immortal creatures because of lack of willing to activate them by cosmo . The deposits I placed wernt paying anything so they degraded me to the lowest setting in order for me to deposit more. So I lost interest and felt cheated . So loyalty didnt really count even being so far down . Account is closed to their happiness . I lost and it spoilt my will on playing .

I mean, if you don't want to play casino games anymore, I wouldn't see it as a bad thing. It's sometimes better to take a break, especially when playing the casino games isn't fun more you anymore.

But you should've received the free spins from the casino, that's for sure.

You should've got the free spins. You almost quite got scammed. You should get a refund by either digital money or thru cryptocurrency.

Just to say Cosmo have resolved my login issues now. Thanks to this forum for assistance

I'm glad to hear it ?? Thanks for the update.

Im not going to beg these people for anything , if they cannot see that to keep people that are loyal and invest with them is important , then they wont last long . Loyalty rewards with them doesnt count . I recon small screen casino websites are all run under the same people , because they do exactly the same thing .