To date, I have not received a bonus as an excuse for withholding my money for months.

Nen bonus gabs bis Heute nicht als Entschuldigung für mmonate langes einbehalten meines Geldes.

I read that,

nothing concerning the token. Well, it is not over yet, so we shall see more soon, I hope.

We can hardly punish casinos for that. It's up to the casinos solely whether they want to make such a gesture.

I have my account for a few months now, and have made a few withdraw requests, but they got canceled, and everytime I ask for support they tell me to wait. I read that a transaction can take up 10 working days, and my last wirhdraw request has been made on 14 february, that means this is the tenth day. I haven't gotten any messages or emails from them, and when I asked, the staff told me i have to wait some more, and they can't tell me how much..

Hey there,

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you. The only thing you must do is submit the complaint.

Click or tap this link to begin, please. ??

Why my complaint, what ended up unresolved had no effect on Fairspin’s rating??

doesn't accept players from germany anymore

Hello.

It has - the casino was awarded 1270 black points, and the amount is equal disputed amount.

Allow me to quote here from the complaint:

"I understand this isn't a satisfactory solution to your issue. However, the decrease in ratings caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email."

Did you ask the authority as suggested, please?

Thanks for the notice! I'll let it be checked.

By the way, you can always inform us directly, by using the "update us" feature:

At the bottom of the "Overview" page. ??

Thanks for letting me know Radka, didn't see that ??

I must admit it's quite hidden down there ??.

Thank you for keeping us updated! We really appreciate all concerned players.

Enjoy Easter!???

What happenned to Fairspin? Before it was TOP 3 in recommended casinos list for my country. Now I couldn't find it in recommended at all. They didn't pay for subscribtion? ))

In telegram channel they say they pay hundreds thousands dollars (!) in bonus winnings almost immediately and one lucky slot player recently won (read it carefully) 4 million dollars and got paid in 24hrs!!! What a joke! Main complaint here is dramatically long withdrawals to everyone.

I hope I'm lucky enogh to get tiny 4000 usd payout. 24 hrs ran over already..

Hello,

The easiest way to find the answer is by checking the casino review. ??

http://www.kpvfaw.com/fairspin-casino-review#tab=js-tab-reputation

Such a review is not for sale, so once it drops - it just drops down.

Regarding the complaints, well, a few were closed as unresolved, but that was quite some time ago...

Check for yourself: http://www.kpvfaw.com/complaints/unresolved

I wouldn't worry much about the payment, still if you struggle, come here.

Hello,

By 'complaints' I meant people saying about long payments delay in casino overiviews, not in complaint section directly. Official answer - upto 10 working days.

As for 'subscription' to recommended casinos - sorry, but it was a joke of course. Nonetheless it's kinda strange that casino from TOP3 three dropped off the list of 150 casinos suddenly.

If one signups for a 'perfect reputation' casino that suddenly appears to be just 'good'. Their misguiding advertising say they pay a lot and fast in fact people waiting for weeks for much smaller amounts. This not adds trust to this casino.

Hello!

Thanks for the explanation ??

Yeah, I understand such a change is quite suspicious. I must say I don't know whether the drop was instant or it was a timely process. The main thing is we aim to keep fairly visible only the most reputable casinos. It wouldn't feel right if you found, let's say a "questionable" among the recommended. Fairpin's score is not good enough to be listed among the recommended anymore. Let's hope this isn't the final stage.

I would prefer to see those players from the screenshots approving all those withdrawals, I'm usually very skeptical about such tables.

This is horrible. How many people have to complain isn’t it obvious. I seen this exact thing happen when t her casinos they can’t pay in time cuz there greedy owners wana Take profits first. What is more insane is all these people who actually go and play at fairspin. I’m sure they will end up on the " my withdraw is taking forever list. When and if I get my money I’ll stay away from this site even if you give me $100 no rules bonus. Oh their bonus 60x lmao what a joke.

Same here. I signed up for their telegram channel where they provide a lot of false advertising on huge payouts. In fact I cannot get my payment since 27 May. I was participating in tournament ended on 31 May. I lost a lot but tool prize place. Cannot get back the rest of the money and no prizes credited to my account. Online chat support of no help just say wait for 10 working days and that's it. Why they post every week they pay million dollars within 24 hours. This is lie!

Hey Casino Guru.... No solution from the Operator who didn't explain to me anything and just closed my complaint.... No refund was made.

They are liars as you can see in my complaint and even provide fake IP.

The debt on my credit was never credited like others people complaining, and they confess that I will never be paid because I'm french (screenshots)... Can someone help ?

Thank you

Hello Tamera,

Not surprised, it's Curacao. ??

As stated in the complaint - we're waiting for you to update us by providing the regulator's decision, so it would be best to send all you got from all concerned parties and update the complaint.

(quoting now: "As you have confirmed that the complaint has been submitted to the licensing authority, this complaint will now be closed temporarily while we await a decision from them.

Once the outcome of their investigation is known, this complaint will be reopened and we will proceed accordingly.")

Feel free to do so right here.

Thank you!

Hi,

I don't understand, the operator didn't provide me anything, and Casino Guru know the casino was lying because of evidence provided, and now that I"'ve reopened the complaint they just closed it because the operator didn't do anything... I'm confused, and the casino which has 50 complaints (considering that this is a new casino its a lot) is still with a good notation from casino guru....

My complaint wasn't handle as it should