Mislim da je vredno napomenuti da su ove tehni?ke pote?ko?e koje kazino stalno pominju prisutne na njihovoj sestrinskoj veb lokaciji Cat Casino vi?e od godinu dana. Ovo je o?igledno la? koju koriste da ne plate. Odvratno kako se ovaj sajt ne istra?uje i sestrinski sajt ima ocenu 9,3 na Guruu. O?igledno la?u i varaju ako ?itate recenzije (prave, a ne one od korisnika koji imaju jednu recenziju i la?ne). Oni koriste tehni?ke pote?ko?e kao izgovor za prevaru kupaca.
Odvratna prevara.
I think it is worth mentioning that these technical difficulties the casino keep mentioning have been present on their sister site Cat Casino for over a year. This is obviously a lie they use not to pay. Disgusting how this site is not being investigated and the sister site has a 9.3 rating on Guru. They obviously lie and cheat if you read the reviews (the real ones, not the ones by users who have one review and are fake). They use technical difficulties as an excuse to cheat customers.
Disgusting scam.
Zdravo - ?ao mi je ?to sam se ose?ao bolesno.
Govore?i o bolesti, mogu samo da se slo?im, industrija kockanja je prili?no mra?no mesto, nije ni ?udo ?to imate dovoljno.
Kada shvatite da vi?e ne morate da se zavaravate ni u jednom kazinu jer jednostavno nije zabavno, to bih ozna?io kao najbolje vreme za opro?taj! ??.
To je zapravo prili?no tu?no.
Ali ?eleo bih da vam se zahvalim na va?em trudu. Bilo bi lepo videti te jednog dana. ?
Budi dobro!
Hello - I'm sorry I felt ill.
Speaking about sickness, I can only agree, the gambling industry is quite a shady place no wonder you have enough.
Once you realize you don't need to be fooled in any casino anymore because it's just no fun at all, that's what I would mark as the best time to say goodbye! ??.
It's actually quite sad.
But I'd like to thank you for your effort. Would be nice to see you around someday. ?
Stay well!
Mislim da je vredno napomenuti da su ove tehni?ke pote?ko?e koje kazino stalno pominju prisutne na njihovoj sestrinskoj veb lokaciji Cat Casino vi?e od godinu dana. Ovo je o?igledno la? koju koriste da ne plate. Odvratno kako se ovaj sajt ne istra?uje i sestrinski sajt ima ocenu 9,3 na Guruu. O?igledno la?u i varaju ako ?itate recenzije (prave, a ne one od korisnika koji imaju jednu recenziju i la?ne). Oni koriste tehni?ke pote?ko?e kao izgovor za prevaru kupaca.
Odvratna prevara.
I think it is worth mentioning that these technical difficulties the casino keep mentioning have been present on their sister site Cat Casino for over a year. This is obviously a lie they use not to pay. Disgusting how this site is not being investigated and the sister site has a 9.3 rating on Guru. They obviously lie and cheat if you read the reviews (the real ones, not the ones by users who have one review and are fake). They use technical difficulties as an excuse to cheat customers.
Disgusting scam.
Uop?te ne zvu?i dobro. Saose?am sa va?im stavom, ali prvi put ?ujem za sli?ne probleme u njihovom sestrinskom kazinu, koji traju du?e od godinu dana.
Dokazati tako ne?to nije lak zadatak. Za ovo slu?e ?albe, pa ako se mu?ite u drugom kazinu - Cat, na primer, podnesite jo? jedan.
?ao mi je ?to to ka?em, ali "o?igledno je la?" nije pravi dokaz, tako da indeks ostaje isti dok neko to nesumnjivo ne doka?e.
Evo kako to funkcioni?e:
Does not sound good at all. I empathize with your attitude, yet it is the first time I'm hearing about similar issues in their sister casino, lasting longer than a year.
Proving something like that is not an easy task. This is what complaints are for, so if you struggle in another casino - Cat, for instance, submit another one.
I'm sorry to say it, but "it is obviously a lie" is not proper proof, so the index stays the same untill someone proves it undoubtedly.
This is how it works:
Ako pogledate recenzije Cat Casino-a na Casino Guru-u, mo?ete videti da prvi spomeni ove 'tehni?ke pote?ko?e' datiraju pre vi?e od godinu dana.
Postoje brojne kritike u kojima se pominje kazino i tvrde da zbog tehni?kih pote?ko?a nije mogu?e izvr?iti isplate.
Mislim da ve? postoje zna?ajne informacije od strane kupaca.
By taking a look at reviews of Cat Casino on Casino Guru, you can see that the first mentions of this ’technical difficulty’ are dated over a year ago.
There are numerous reviews mentioning the casino claiming that due to technical difficulties, no withdrawals can not be made.
I think there is substantial info from the side of the customers already.
Proverio sam stranicu za pregled kazina i nisam na?ao ni?ta. Hej! Da li je slu?ajno da su informacije koje ste pomenuli sakrivene u recenzijama starijih korisnika?
To bi objasnilo mnogo toga.
Ali glavni pristup je i dalje isti. Tim za reputaciju ili podatke ne?e menjati ocene na osnovu postova na forumu ili recenzija korisnika, za to su samo potrebni neupitni dokazi, ?to zna?i - ?albe.
Ako smatrate da je ne?to zanemareno, kontaktirajte Tim za podatke i podelite ono ?to ste prikupili:
Nisam mogao mnogo vi?e da uradim iz svoje perspektive.
I checked the casino review page and found nothing. Hey! Any chance the info you mentioned is hidden in the older user reviews by any chance?
That would explain a lot.
But the main approach is still the same. The reputation or Data Team won't change ratings based on the forum posts or user reviews, unquestionable proofs are solely needed for that, which means - complaints.
If you feel that something was overlooked, contact the Data Team and share what you gathered:
Not much else I could do from my perspective.
I opened an account at Gamma Casino, but I immediately closed it. The reason for this was the link for activating the account, which was marked as not secure, and as they stated there, similar links were used to steal personal data. I am interested in whether anyone else had similar experiences at this casino.
Otvorio sam nalog na Gama kazinu ali sam ga odmah i zatvorio.Razlog tome je bio link za aktivaciju naloga koji je bio ozna?en kao ne siguran i kako su tamo naveli sli?ni linkovi su se koristili za kra?u li?nih podataka.Interesuje me da li je jo? neko imao sli?na iskustva za ovim kazinom.
Znate, nikad nisam igrao na Gamma. Hvala za info. Na?alost. Bio sam kockar na mre?i mnogo godina i zaista sam dobro pro?ao. To je do ove godine. Sve se promenilo, nema regulatora, a ako postoje, "onlajn kazina" ih ispla?uju. Tu?no ali istinito. Spremam se da podnesem jo? jednu, ne jednu ve? 2 tu?be protiv 2 kazina. Jedan na koji sam se ranije ?alio zbog nepla?anja. Platili su mi na kraju, ali sam skoro pao kada sam se ulogovao. Ispod mog profila pi?e "VE?TI IGRA?" lol. Onda su mi oduzeli sve bonuse, promocije itd. Pa sam im rekao da su ludi i da vi?e ne igram tamo. "Duckiluck"... Drugi je BetUS. ?lan sam god. Sve se promenilo kada su prodali pre nekoliko godina. To je stvarno lo?e. Ja sam u borbi, ali imam snimke ekrana plus svu komunikaciju. Puni su toga. Oh, Guru im je dao odli?nu ocenu? Ne brini istina uvek do?e na?a, pitanje je koliko dugo i te?ko ?e? se boriti za ono ?to je ispravno. Ne radi se ?ak ni o novcu, ve? o glavnici. One su zmije i dobre su u tome da te otkinu. Oni nemaju dozvolu. Ali prona?li su na?in da nateraju Vladu Kuraka da ih reguli?e. Kostarika je mesto gde oni zovu dom, me?utim, oni su u Kanadi. Za stvarno. Ja istra?ujem
Nije zabavno, ali ako ne?to ne ka?emo ni?ta se ne?e promeniti. Mo?da ne, ali moram poku?ati
Hvala ?to ste se javili.
Potra?ite moje postove, isto ?u u?initi i sa vama.
Brini se......
Ya know, I've never played at Gamma. Thanks for the info. Unfortunately. I have been a gambler online for many yrs and have done really well actually. That's until this year. Everything has changed, there's no regulators and if there are, the "online Casinos" are paying them off. Sad but true. I'm getting ready to file yet another, not one but 2 claims against 2 casinos. One I've complained about before for non payment. They did pay me on the end but I about fell over when I logged in. Under my profile it says "SKILLED PLAYER" lol. Then they took away all bonuses, promos etc. So, I told them they're crazy and I don't play there anymore. "Duckyluck"... The other is BetUS. Been member for yrs. Everything changed when they sold few yrs back. It's really bad. I'm in for a fight but I've got screen shots plus all communications. They're full of it. Oh, the Guru actually gave them an excellent rating? Don't care the truth always comes our, it's a matter of how long and hard you fight for what's right. It's not even about the money, it's principal. They are snakes, and good at ripping you off. They don't have a license. But they found way to get the Govt of Curaco to regulate them. Costa Rica is where they call home however, they are in Canada. For real. I do my research
It's not fun but if we don't say something nothing will change. Still may not but gotta try
Thanks for reaching out.
Look for my posts, I'll do same with you.
Take care......
I opened an account at Gamma Casino, but I immediately closed it. The reason for this was the link for activating the account, which was marked as not secure, and as they stated there, similar links were used to steal personal data. I am interested in whether anyone else had similar experiences at this casino.
Otvorio sam nalog na Gama kazinu ali sam ga odmah i zatvorio.Razlog tome je bio link za aktivaciju naloga koji je bio ozna?en kao ne siguran i kako su tamo naveli sli?ni linkovi su se koristili za kra?u li?nih podataka.Interesuje me da li je jo? neko imao sli?na iskustva za ovim kazinom.
Zdravo, i hvala vam na va?oj ulozi.
Mogu li da vas podsetim na dugme za odgovor? To je najbolji na?in da ostanete u kontaktu sa nekim. ?? Mo?da ?e biti zgodno, zar ne?
Hello, and thank you for your part.
May I remind you of the reply button? It's the best way to stay in touch with someone. ?? Might be handy, right?
Unfortunately, I didn't take a screenshot. I'm writing here now just to see if anyone else had the same experience when signing up at this casino.
Na ?alost nisam napravio snimak ekrana.Ovde sad pisao samo da bi video da li je jo? neko imao ista iskustva prilikom prijave na ovaj kazino.
To je ?teta. Ako vam se ovako ne?to dogodi slede?i put, mo?ete napraviti snimak ekrana i postaviti ga ovde. Bi?e nam drago da vidimo.
Tako?e me zanima da li ?e jo? neko imati iskustvo sli?no va?em. Da li vam se ovo prvi put dogodilo? Ina?e, da li ste imali prethodno iskustvo u nekom drugom kazinu sa sli?nim problemom?
That's a pity. If something like this happens to you next time, you can take a screenshot and post it here. We'll be glad to see it.
I'm also curious if anyone else will have an experience similar to yours. Is this the first time this has happened to you ? Otherwise, have you had previous experience at any other casino with a comparable issue ?
It's not the first time that something like this has happened to me when registering at one of the casinos. And of course I did the same as in this case with GAMA casino. It's simply not worth the risk. Unfortunately, a large number of, even well-rated casinos, always find excuses to they don't pay you. It happened to me many times, not related to this topic, that they asked for impossible things in order to confirm the account, so that I could later request payment of money.
Nije prvi put da mi se ovako ne?to dogodilo prilikom prijave na neki od kazina.I naravno da sam postupio isto kao i u ovom slu?aju sa GAMA kazinom.Jednostavno ne vredi rizikovati.Na ?alost veliki broj,?ak i dobro ocenjenih kazina,uvek pronalaze izgovore da vas ne plate.Mnogo puta mi se desilo,ne vezano za ovu temu,da su tra?ili nemogu?e stvari da bih potvrdio ra?un,da bih mogao posle da tra?im isplatu novca.
potpuno razumem. Ako osoba sumnja da bi veze mogle biti opasne, svakako nije vredno toga da poku?avate da igrate. Mo?da je dobro ?to ste imali sli?na iskustva, jer sada znate ?ta da radite, a ?ta ne ako nai?ete na takvu vezu.
Ako govorimo o verifikaciji, da, ponekad to mo?e biti te?ak proces, ali kazina moraju da se za?tite, kao ?to bi trebalo da ?tite igra?a, po mom mi?ljenju. Ako ste zainteresovani, mo?ete pokrenuti i sopstvenu temu na ovu temu u odeljku - kazina, gde mo?ete detaljnije opisati svoja iskustva, na primer sa KIC-om u razli?itim kazinima. Drugi igra?i bi tako?e mogli biti zainteresovani, jer se mnogo diskutuje o KIC-u. ?ta misli??
Tako?e bih ?eleo da vas dodatno pitam, u kojim drugim kazinom ste imali problema sa linkovima? Koje nemogu?e stvari su kazina od vas tra?ili da verifikujete svoj ra?un? Javi mi. ??
I completely understand. If a person suspects the links might be dangerous, it's certainly not worth it to try and play. Perhaps it's a good thing that you've had similar experiences, because now you know what to do and what not to do if you come across such a link.
If we are talking about verification, yes, sometimes it can be a difficult process, but casinos have to protect themselves, just like they should protect the player, in my opinion. If you are interested, you could also start your own thread on this topic in the section- casinos, where you can describe your experiences in more detail, for example with KYC in different casinos. Other players might also be interested, as there is a lot of discussion about KYC. What do you think?
I would also like to ask you additionally, what other casinos have you had problems with links ? Which impossible things did the casinos ask you to verify your account? Let me know. ??
Trenutno imam pritu?bu protiv Game ovde na Guruu jer Gama ne po?tuje za?titu igra?a.
Na?alost, ne dobijam jasne odgovore od Casino Gurua i slu?aj traje ve? neko vreme. Ve? imam ose?aj da ?e Casino Guru ponovo stati na stranu kazina, iako je slu?aj sasvim jasan.
Zatvorio sam svoj nalog tamo bez mogu?nosti ponovnog otvaranja i trajno, a Gama je svejedno ponovo otvorio nalog.
Trajna zabrana i bez mogu?nosti ponovnog otvaranja tako?e zna?i da ni pod kojim okolnostima ne mo?e postojati opcija za ponovno otvaranje naloga. Casino Guru ve? implicira da je Gama u pravu, ?to o?igledno nije slu?aj, i zaista se nadam da ?e Casino Guru re?iti ovaj slu?aj po?teno iu moju korist.
Ina?e jednostavno niste verodostojni da predstavljate igra?e ovde. Gama je ve? bio kritikovan zbog niza stvari i da to ostane neka?njeno govorilo bi mnogo o vama.
Da, ljut sam. Casino Guru se ne?e baviti mojim slu?ajem, ne?e kontaktirati Gamu i onda ?e me za nekoliko nedelja odbiti i stati na stranu kazina. A onda se ose?ate dvostruko sjebanim kada morate da ?ekate tako dugo, a da Casino Guru ni?ta ne uradi.
Zbog toga ponovo tra?im da kontaktiram menad?ment ili pridru?enog menad?era Game i razgovaramo o mom slu?aju i predam novac, koji se nezakonito zadr?ava zbog kr?enja za?tite igra?a.
I currently have a complaint against Gama here on Guru because Gama does not comply with player protection.
Unfortunately I don't get any clear answers from Casino Guru and the case has been going on for a while. I already have a feeling that Casino Guru will side with the casino again here, although the case is quite clear.
I closed my account there with no option to reopen and permanently and Gama reopened the account anyway.
A permanent ban and no option to reopen also means that under no circumstances can there be an option to reopen the account. Casino Guru is already implying that Gama is right, which is clearly not the case, and I really hope Casino Guru settles this case fairly and in my favor.
Otherwise you are just not credible that you represent the players here. Gama has already been criticized for a number of things and to let that go unpunished would say a lot about you.
Yes, I am angry. Casino Guru will not handle my case, will not contact Gama and then sometime in a few weeks they will turn me down and side with the casino. And then you feel doubly screwed when you have to wait so long without Casino Guru doing anything.
I therefore ask again to contact the management or an affiliate manager of Gama and discuss my case and hand over the money, which is being illegally withheld due to the breach of player protection.
Ich habe derzeit eine Beschwerde gegen Gama hier auf Guru laufen, weil Gama den Spielerschutz nicht einh?lt.
Leider bekomme ich keine klaren Antworten von Casino Guru und der Fall dauert schon eine Weile. Ich habe bereits jetzt das Gefühl, dass sich Casino Guru hier wieder auf die Seite des Casinos stellen wird, obwohl der Fall ganz klar ist.
Ich habe dort mein Konto geschlossen, ohne Option der Wiedererf?ffnung und permanent und Gama hat das Konto dennoch wiederer?ffnet.
Eine permanente Sperre und ohne Option der Wiedererf?ffnung, bedeutet auch, dass es unter keinen Umst?nden eine Option geben kann, das Konto wiederzuer?ffnen. Casino Guru deutet bereits jetzt schon an, dass Gama im Recht sei, was eindeutig nicht der Fall ist und ich hoffe wirklich, dass Casino Guru diesen Fall fair und zu meinen Gunsten abschlie?t.
Ansonsten seid ihr einfach nur unglaubwürdig, dass ihr hier die Spieler vertretet. Gama steht hier ja bereits wegen mehrerer Sachen in der Kritik und ein solches Vorgehen ungestraft zu lassen, würde sehr viel über euch aussagen.
Ja, ich ?rgere mich. Casino Guru bearbeitet meinen Fall nicht, nimmt keinen Kontakt zu Gama auf und wird mir dann irgendwann in ein paar Wochen eine Absage erteilen und sich auf die Seite des Casinos stellen. Und dann kommt man sich doppelt verarscht vor, wenn man so lange darauf warten muss, ohne dass Casino Guru irgendetwas unternommen hat.
Ich bitte daher nochmals darum, mit dem Management oder einem Affiliate-Manager von Gama Kontakt aufzunehmen und meinen Fall zu besprechen und mir das Geld auszuh?ndigen, welches durch den nicht eingehaltenen Spielerschutz unrechtm??ig einbehalten wird.
Pozdrav.
Pitati ovde ne?e raditi. Administratori se ne bave ?albama, a rukovaoci ?albama nisu prisutni ovde na forumu - ?ao mi je.
Pa, proverio sam odbijenu ?albu (zatvoren zbog nedovoljnih dokaza) i ose?am da je verovatno prili?no sli?na poslednjoj, zar ne?
Pa, mislim da je ova izjava prili?no jasna:
?Drugo, termin jasno ka?e da treba da po?aljete mejl ako ?elite da trajno zatvorite svoj nalog zbog zavisnosti od kockanja, ?to niste uradili. Ako biste to uradili, lako biste mogli da imate dokaz o takvoj akciji i na?em pristupu ovaj slu?aj bi bio potpuno druga?iji. Morate razumeti da ako kazino deli jednostavna i jasna uputstva o tome kako da zahtevate samoisklju?ivanje, a vi ih niste sledili, a povrh toga nemate nikakav dokaz da je kazino obave?teni o va?em problemu sa kockanjem, na?e mogu?nosti su veoma ograni?ene. Uveravam vas da kad god je igra? pru?io validan dokaz koji potvr?uje da je zahtevao samoisklju?ivanje zbog zavisnosti od kockanja, u?inili smo sve ?to smo mogli da pomognemo."
I koliko vidim, u drugoj (jo? otvorenoj) ?albi opet nema pomena o problemu kockanja.
Toplo vam savetujem da slede?i put kada osetite da morate da se isklju?ite, zatra?ite da se va? nalog zatvori zbog problema sa kockanjem, ina?e ?e se verovatno zavr?iti isto.
Samo poku?avam da vam pomognem da shvatite da tra?enje da se va? nalog trajno zatvori ne zna?i pravu za?titu. Ovo se ne shvata kao samoisklju?ivanje.
Verujte mi kada ka?em da razumem da niste sre?ni zbog trenutnih doga?aja.
Hello there.
Asking here is not going to work. Admins do not deal with complaints, and complaints handlers are non-present here on the forum - I'm sorry.
Well, I checked out the rejected complaint (closed due to insufficient evidence), and I feel it is probably quite similar to the last one, right?
Well, I think this statement is pretty clear:
"Secondly, the term clearly says that you should send an email if you want to permanently close your account due to gambling addiction, which you didn't do. If you did so, you could easily have proof of such action and our approach to this case would be completely different. You must understand that if the casino shares simple and clear instructions on how to request self-exclusion and you didn't follow them, and on top of that you don't have any proof the casino has been informed about your gambling problem, our options are very limited. I assure you that whenever a player provided valid evidence confirming they requested self-exclusion due to gambling addiction, we did everything we could do to help."
And as far as I see, there is again no mention of the gambling problem in the second (still open) complaint.
I strongly advise you to ask your account to be closed due to gambling issues next time you feel like you need to exclude yourself, otherwise, it will probably end up the same.
I'm just trying to help you understand that asking your account to be closed permanently means no real protection. This is not understood as a self-exclusion.
Believe me when I say I understand you're not happy about the current events.
Neverovatno je ne?uveno da se sada ponovo ovako sva?ate. Trajno zatvaranje, trajna zabrana, bez mogu?nosti ponovnog otvaranja, a vi ?ete mi re?i da je kazino u pravu?
Oni su u dosluhu sa kazinom i ni na koji na?in ne poma?u igra?ima. Nemam obavezu da ka?em kazinu za?to ?elim da trajno zabranim svoj nalog zauvek i skoro svi kazina rade trajnu zabranu i to je upravo ono ?to je. Osim ?to Gama nema, a ti to poku?ava? da odbrani? upravo sada.
Apsolutno nemam saose?anja ako se pravi? da ne razume?. Ovo ?to pi?em je potpuno logi?no i svako ko ima zdrav razum i samo malo logike ?e to razumeti i videti na isti na?in kao ja.
Ako kazino ne po?tuje izri?iti zahtev za trajno, trajno zatvaranje bez mogu?nosti ponovnog otvaranja, ponavljam, bez mogu?nosti ponovnog otvaranja, onda je o?igledno da je kazino prekr?io za?titu igra?a i kazino ni pod kojim uslovima ne sme ponovo da otvori nalog.
Jedini razlog za?to to ne vidite na taj na?in je taj ?to imate finansijski interes u kazinu i ne smeta vam ako kazino prekr?i za?titu igra?a.
Veruje vam se i onda je to poverenje potpuno iznevereno i smejete se iz rukava sa kazinom jer su igra?i tako lakoverni i okre?u vam se. Ovog puta ne?u da trpim i zaista se nadam da ?ete ovaj slu?aj re?iti onako kako bi ga re?io svako ko nema finansijskih interesa, u moju korist.
It is unbelievably outrageous that you are now arguing like this again. A permanent closure, a permanent ban, with no option to reopen and you're about to tell me the casino is right then?
They are in cahoots with the casinos and do not help the players in any way. I'm under no obligation to tell the casino why I want to permanently ban my account forever and pretty much all casinos do a permanent ban and that's exactly what it is. Except Gama doesn't and you're trying to defend that right now.
I have absolutely no sympathy if you pretend that you don't understand. What I write is completely logical and anyone with common sense and just a little bit of logic will understand and see it the same way I do.
If a casino does not respect the explicit request for a permanent, permanent closure with no option to reopen, I repeat, no option to reopen, then clearly the casino has violated player protection and the casino must under no circumstances reopen the account.
The only reason you don't see it that way is that you have a financial interest in the casino and don't mind if a casino breaches player protection.
You are trusted and then that trust is completely betrayed and you laugh up your sleeve with the casino because the players are so gullible and turn to you. I'm not going to put up with it this time and I really hope that you will solve this case the way anyone with no financial interest would solve it, in my favour.
Es ist eine unglaubliche Unversch?mtheit, dass Sie jetzt bereits wieder so argumentieren. Eine dauerhafte Schlie?ung, ein permanenter Bann, ohne Option zur Wiederer?ffnung und Sie wollen mir gerade erz?hlen, dass das Casino dann im Recht ist?
Sie stecken mit den Casinos unter einer Decke und helfen den Spielern in keiner Weise weiter. Ich bin nicht dazu verpflichtet dem Casino mitzuteilen warum ich mein Konto dauerhaft und für immer sperren m?chte und bei so gut wie allen Casinos ist eine dauerhafte und permanente Sperrung auch genau das. Nur bei Gama nicht und Sie versuchen das gerade zu verteidigen.
Ich habe absolut kein Verst?ndnis dafür, wenn Sie hier so tun als würden Sie das nicht verstehen. Das was ich schreibe ist vollkommen logisch und jeder Mensch mit gesundem Menschenverstand und nur ein bisschen Logik wird das auch verstehen und das genauso sehen wie ich.
Wenn ein Casino den ausdrücklichen Wunsch nach einer permanenten, dauerhaften Schlie?ung, ohne die Option einer Wiedererf?ffnung, ich wiederhole, ohne die Option einer Wiedererf?ffnung nicht respektiert, dann hat eindeutig das Casino gegen den Spielerschutz versto?en und das Casino darf unter keinen Umst?nden den Account wiederer?ffnen.
Dass Sie das anders sehen, liegt nur daran, dass Sie ein finanzielles Interesse an dem Casino haben und keine Probleme damit haben, wenn ein Casino gegen den Spielerschutz verst??t.
Man wendet sich vertrauensvoll an euch und dann wird dieses Vertrauen v?llig missbraucht und Sie lachen sich gemeinsam mit dem Casino ins F?ustchen, weil die Spieler so gutgl?ubig sind und sich an Sie wenden. Dieses Mal lasse ich mir das nicht mehr gefallen und ich hoffe wirklich, dass Sie diesen Fall so aufkl?ren, wie ihn jeder Mensch ohne finanzielles Interesse aufkl?ren würde, n?mlich zu meinen Gunsten.
da,
definitivno je primetio trend ovde sa Guruom koji ?titi uglavnom ruska kazina sa Kurasaom. Te?ko mi je da poverujem da je to slu?ajnost da ovi imaju VISOKIH BEZBEDNOSNIH standarda, ali prili?no lo?e recenzije kupaca.
Radkin odgovor na moje optu?be da su se Game i Cat branili 'tehni?kim problemima' je van apsurda.
Radka, zna? da ne ?ita?? Sasvim je vidljivo iz recenzija za _Cat Casino_ da su imali ove 'tehni?ke pote?ko?e' vi?e od godinu dana.
Yeah,
definitely noticed a trend here with Guru protecting mostly Russian-owned, Curacao-based casinos. I find it hard to believe that it is a coincidence these tend to have HIGH SAFETY standards but pretty abysmal customer reviews.
Radka's reply to my accusations of Game and Cat having defended themselves with 'technical issues' is beyond absurd.
Radka, can you not read? It is quite visible from the reviews for _Cat Casino_ that they have had these 'technical difficulties' for over a year.
Nije li to jednostavno zato ?to je ve?ina kazina u na?oj bazi podataka licencirana na Kurasau? Tada jasno dobijamo ve?inu pritu?bi protiv tih kazina iu nekim slu?ajevima jasno stojimo na njihovoj strani. Moglo bi se re?i da smo skloni za?titi kazina sa sedi?tem u Estoniji jer ih nemamo dovoljno u bazi podataka.
Isn't it simply because most of casinos in our database are licensed in Curacao? Then we clearly receive most of the complaints against those casinos and in some cases, we clearly stand on their side. You could hardy say that we tend to protect casinos based in Estonia since we don't have enough of them in the database.
Neverovatno je ne?uveno da se sada ponovo ovako sva?ate. Trajno zatvaranje, trajna zabrana, bez mogu?nosti ponovnog otvaranja, a vi ?ete mi re?i da je kazino u pravu?
Oni su u dosluhu sa kazinom i ni na koji na?in ne poma?u igra?ima. Nemam obavezu da ka?em kazinu za?to ?elim da trajno zabranim svoj nalog zauvek i skoro svi kazina rade trajnu zabranu i to je upravo ono ?to je. Osim ?to Gama nema, a ti to poku?ava? da odbrani? upravo sada.
Apsolutno nemam saose?anja ako se pravi? da ne razume?. Ovo ?to pi?em je potpuno logi?no i svako ko ima zdrav razum i samo malo logike ?e to razumeti i videti na isti na?in kao ja.
Ako kazino ne po?tuje izri?iti zahtev za trajno, trajno zatvaranje bez mogu?nosti ponovnog otvaranja, ponavljam, bez mogu?nosti ponovnog otvaranja, onda je o?igledno da je kazino prekr?io za?titu igra?a i kazino ni pod kojim uslovima ne sme ponovo da otvori nalog.
Jedini razlog za?to to ne vidite na taj na?in je taj ?to imate finansijski interes u kazinu i ne smeta vam ako kazino prekr?i za?titu igra?a.
Veruje vam se i onda je to poverenje potpuno iznevereno i smejete se iz rukava sa kazinom jer su igra?i tako lakoverni i okre?u vam se. Ovog puta ne?u da trpim i zaista se nadam da ?ete ovaj slu?aj re?iti onako kako bi ga re?io svako ko nema finansijskih interesa, u moju korist.
It is unbelievably outrageous that you are now arguing like this again. A permanent closure, a permanent ban, with no option to reopen and you're about to tell me the casino is right then?
They are in cahoots with the casinos and do not help the players in any way. I'm under no obligation to tell the casino why I want to permanently ban my account forever and pretty much all casinos do a permanent ban and that's exactly what it is. Except Gama doesn't and you're trying to defend that right now.
I have absolutely no sympathy if you pretend that you don't understand. What I write is completely logical and anyone with common sense and just a little bit of logic will understand and see it the same way I do.
If a casino does not respect the explicit request for a permanent, permanent closure with no option to reopen, I repeat, no option to reopen, then clearly the casino has violated player protection and the casino must under no circumstances reopen the account.
The only reason you don't see it that way is that you have a financial interest in the casino and don't mind if a casino breaches player protection.
You are trusted and then that trust is completely betrayed and you laugh up your sleeve with the casino because the players are so gullible and turn to you. I'm not going to put up with it this time and I really hope that you will solve this case the way anyone with no financial interest would solve it, in my favour.
Es ist eine unglaubliche Unversch?mtheit, dass Sie jetzt bereits wieder so argumentieren. Eine dauerhafte Schlie?ung, ein permanenter Bann, ohne Option zur Wiederer?ffnung und Sie wollen mir gerade erz?hlen, dass das Casino dann im Recht ist?
Sie stecken mit den Casinos unter einer Decke und helfen den Spielern in keiner Weise weiter. Ich bin nicht dazu verpflichtet dem Casino mitzuteilen warum ich mein Konto dauerhaft und für immer sperren m?chte und bei so gut wie allen Casinos ist eine dauerhafte und permanente Sperrung auch genau das. Nur bei Gama nicht und Sie versuchen das gerade zu verteidigen.
Ich habe absolut kein Verst?ndnis dafür, wenn Sie hier so tun als würden Sie das nicht verstehen. Das was ich schreibe ist vollkommen logisch und jeder Mensch mit gesundem Menschenverstand und nur ein bisschen Logik wird das auch verstehen und das genauso sehen wie ich.
Wenn ein Casino den ausdrücklichen Wunsch nach einer permanenten, dauerhaften Schlie?ung, ohne die Option einer Wiedererf?ffnung, ich wiederhole, ohne die Option einer Wiedererf?ffnung nicht respektiert, dann hat eindeutig das Casino gegen den Spielerschutz versto?en und das Casino darf unter keinen Umst?nden den Account wiederer?ffnen.
Dass Sie das anders sehen, liegt nur daran, dass Sie ein finanzielles Interesse an dem Casino haben und keine Probleme damit haben, wenn ein Casino gegen den Spielerschutz verst??t.
Man wendet sich vertrauensvoll an euch und dann wird dieses Vertrauen v?llig missbraucht und Sie lachen sich gemeinsam mit dem Casino ins F?ustchen, weil die Spieler so gutgl?ubig sind und sich an Sie wenden. Dieses Mal lasse ich mir das nicht mehr gefallen und ich hoffe wirklich, dass Sie diesen Fall so aufkl?ren, wie ihn jeder Mensch ohne finanzielles Interesse aufkl?ren würde, n?mlich zu meinen Gunsten.
Na osnovu onoga ?to ste ovde opisali, mo?da zvu?i kao da je slu?aj previ?e komplikovan za spoljne ?itaoce, ali ?eleo bih da ga malo rasvetlim.
Kada je u pitanju Casino Guru i ?albe koje se odnose na odgovorno kockanje / zatvorene ra?une zbog zavisnosti od kockanja itd., imamo jednostavna pravila koja su osnova za sve slu?ajeve pritu?bi u vezi sa tim:
Kad god igra? zatra?i od kazina da zatvori ra?un zbog problema sa kockanjem, zavisnosti od kockanja, problema sa kockanjem ili kako god to ?elite da nazovete, a kazino ne zatvori ra?un u razumnom vremenskom roku (razlikuje se u zavisnosti od toga kako kontaktirate kazino - ako je u pitanju imejl, onda bi trebalo da bude dovoljno 2-3 dana), treba da stanemo na stranu igra?a.
Kada kazino daje igra?u jasna uputstva ili daje jasna uputstva na svojoj veb stranici u vezi sa zatvaranjem ra?una iz gore navedenih razloga, a igra? ih ne po?tuje, mi obi?no stojimo na strani kazina.
Kad god igra? zatra?i od kazina da zatvori ra?un bez navo?enja razloga, a kazino to ne u?ini ili kasnije ponovo otvore ra?un na osnovu svoje interne politike, obi?no ne ka?njavamo kazino zbog toga, po?to kazino nema obavezu da zadr?i ra?un zatvoren iz bilo kog drugog razloga koji ima kockanje (zdravlje).
To nema nikakve veze sa time da ?titimo odre?enu grupu kazina. Pristup je uvek isti.
Based on what you described here, it may sound like the case is too complicated for external readers, but I'd like to bring some light on it.
When it comes to Casino Guru and complaints related to responsible gambling / accounts closed for gambling addiction etc., we have simple rules that are the basement for all the complaint cases related to it:
Whenever the player asks the casino for the account closure due to gambling issues, gambling addiction, problem gambling or however you'd like to call it and the casino doesn't close the account within a reasonable timeframe (it differs based on how you contact the casino - if it's an email, then let's say 2-3 days should be sufficient), we should stand on the player's side.
When the casino gives the player clear instructions or provides clear instructions on their website regarding the account closure due to above-mentioned reasons and the player fails to follow them, we usually stand on the casino's side.
Whenever the player asks the casino for the account closure without providing the reason and the casino fails to do it or they reopen the account later based on their internal policy, we usually don't punish the casino for it, since the casino has no obligation to keep the account closed for any other reasons that the gambling (health) issues.
It has nothing to do with us protecting certain group of casinos. The approach is always the same.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, pobolj?anje iskustva igra?a i po?ten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisklju?enja, koji ?e omogu?iti ranjivim igra?ima da blokiraju pristup svim mogu?nostima online kockanja.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
[email protected]
Link ?e iste?i za 72 ?asa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: [email protected]
Link ?e iste?i za 72 ?asa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Uskoro ?ete biti preusmereni na stranicu kazina. Molimo sa?ekajte. Ako koristite softver za blokiranje oglasa, proverite pode?avanja.