Hello

The casino did not inform me that it would be possible to contact the slot provider, in fact the service is terrible.

Rude and impatient attendant, I would never play in this casino again, they have much better casinos, if it was so good I wouldn't have a lot of complaints about the payment process!

I was surprised by the score given to this casino and lower scores given to casinos much higher than this one and with an instant payment process, such as betfair for example

Olá

O cassino n?o me informou que seria possível entrar em contato com o provedor de slot, aliás o atendimento é péssimo.

Atendente mal educado e sem paciência, jamais voltaria a jogar nesse cassino, têm cassinos imensamente melhores, se fosse t?o bom n?o teria um monte de reclama??es sobre processo de pagamentos!

Me surpreendi com a nota dada pra esse cassino e notas mais baixas dadas pra cassinos muito superiores a esse e com processo de pagamentos instantaneo, como o betfair por exemplo

Congratulations on your victory, but unfortunately I sent proof of the slot I won and I was completely ignored, I'm not here crying and I also didn't open several accounts, my experience was terrible, because I won free spina and the slot didn't credit, I took a print and they didn't solve my problem, but I'm glad you had a better experience than mine, I would never dare enter that casino again

Parabéns pela sua vitória, mas infelizmente enviei provas do slot que ganhei e fui ignorada completamente, n?o estou aqui chorando e também n?o abri várias contas, minha experiência foi péssima, porque ganhei free spina e o slot n?o creditou, tirei print e n?o resolveram meu problema, mas fico feliz que você tenha tido uma experiência melhor do que a minha, mesmo assim nunca mais ousaria entrar nesse cassino

Hello , I advise you to make a claim here at Casino Guru , if you are right I guarantee you will receive it .

if you have evidence, I don't know why you wait.

Olá , dou lhe conselho fazer uma reclama??o aqui no casino Guru , caso tenha raz?o garanto que recebe .

se tem evidências , n?o sei porque espera.

Well, you can always try that. I understand that a better approach would be more fitting.

To learn more about the reviewing process, feel free to read this article. We can't alter the rating based on players' posts, especially in case of short-term issues, I'm sorry.

To see the concrete reputation details, always check the tab called "reputation explained". in case you have something to say about the casino, don't hesitate to reach out to us:

We appreciate every feedback.

Anyway, if you feel mistreated by any casino, submit a complaint - the final result can affect the reputation score. If you are happy with any casino, write a user review. (as you already did ??)

Thanks for the advice, but I got so stressed out with them that I'd rather not play there anymore.

Agrade?o o conselho, mas me estressei tanto com eles que prefiro n?o jogar mais lá.

Thanks for the feedback, but in my opinion, a casino that takes a long time with the payment process and verification of accounts did not deserve such a high score, but I respect your opinion.

Obrigada pelo retorno, mas na minha opini?o cassino que demora com processo de pagamento e verifica??o de contas n?o merecia uma pontua??o t?o alta, mas respeito tua opini?o.

Hmm ??,

You're welcome but know that I also made a claim when I won , Ice Casino has thousands of players , there may be delays , but thanks to the casino guru and the spectacular service they provide to players , for being a casino evaluation platform ( better of the world ) Well qualified casinos especially , have special attention , since they can lose points , which for them is not favorable !

One more question I learned ( put the casino rating at home ) I 'd like to see someone here complaining about the reputation of a casino when they win !

All without exception are unlucky to lose!

Casino was not made to give you money, casino is a matter of luck.

If they were to pay everyone who plays, they would close!

Hum ??,

de nada mas saiba que eu também fiz uma reclama??o quando ganhei , Ice Casino tem milhares de jogadores , pode haver atrasos , mas por mérito do casino guru e por o servi?o espectacular que prestam aos jogadores , por ser uma plataforma de avalia??o de casinos ( melhor do mundo ) Casinos bem qualificados especialmente , tem especial aten??o , visto que podem perder pontos, o que para eles n?o é favorável !

mais uma quest?o que aprendi ( meter em casa a avalia??o dos casinos ) Gostava de ver alguém aqui a reclamar da reputa??o de um casino quando ganha !

Todos sem excep??o ficam aziagos por perder !

Casino n?o foi feito pra lhe dar dinheiro , casino è uma quest?o de sorte .

Se fossem a pagar a todos que jogam iriam fechar !

I've been playing for many years and I know very well that the casino was not made to give me money, my question was another problem with the casino.

When a casino has a problem with a slot that gave free spins during a bet and this is shown with screen capture evidence, they should solve this problem and not just ignore it, I feel cheated, not for losing but for not having my problem resolved, this happened to me at other casinos and they fixed the problem.

Imagine if I had won an accumulator and due to a technical error the machine did not pay the amount? It was a small amount, still good..

I imagine that if this happened to you and it was a jackpot, for example, you wouldn't say that a casino is not for making money.

It's very easy to judge and take advantage of a problem when it didn't happen to us.

I don't care about losing, but being deceived by the same person or the same place twice, I don't accept it and I don't give second chances...

Eu jogo a muitos anos e sei muito bem que cassino n?o foi feito para me dar dinheiro, a minha quest?o foi outro problema com o cassino.

Quando um cassino têm problema com um slot que deu rodadas grátis durante uma aposta e isso é mostrado com provas de captura de tela, deve resolver esse problema e n?o simplesmente ignorar, me sinto enganada, n?o por perder e sim por n?o ter tido meu problema resolvido, isso aconteceu comigo em outros cassinos e resolveram o problema.

Imagina se eu tivesse ganho um acumulado e por erro técnico a máquina n?o pagasse o valor? Foi um valor pequeno, ainda bem..

Eu imagino que se isso acontecesse com você e fosse um acumulado, por exemplo, você n?o ia dizer que cassino n?o é pra ganhar dinheiro.

é muito fácil julgar e tomar partido de um problema quando n?o foi com a gente que aconteceu.

Eu n?o ligo de perder, mas ser enganada pela mesma pessoa ou mesmo lugar 2 vezes eu n?o aceito e n?o dou segunda chance...

Hello, I continue to say, and it was in that sense that I said, it is almost a moral issue, I would even complain to help other Players.

Don't misunderstand my words.

But if you're right, why not fight for it instead of ignoring it?

I say in general and I'm not judging anyone, I just note the fact that many players complain without reason.

Olá continuo a dizer , e foi nesse sentido que disse , é quase uma quest?o Moral, eu faria reclama??o até para ajudar outros Jogadores .

Nao intérprete minhas palavras mal .

Mas se tem raz?o porque n?o luta por ela , ao invés de ignorar ?

Eu digo no Geral e n?o estou a julgar ninguém , apenas constato um facto de muitos jogadores se queixarem sem raz?o .

Many players do not understand account verification and do not send documents due to insecurity and there are even pointless complaints, I agree with you on that.

It's been 1 month since this happened to me in the matter I had mentioned, I didn't make a complaint because I saw that their service is terrible and it would take a lot of work..

Muitos jogadores n?o entendem sobre verifica??o de conta e n?o enviam documentos por inseguran?a e existe reclama??es sem sentido mesmo, concordo contigo nisso.

Já faz 1 mês que isso aconteceu comigo na quest?o que havia falado, n?o fiz reclama??o porque vi que o atendimento deles é péssimo e ia dar muito trabalho..

I also do not understand the high score of this casino,

everyone suffers to withdraw the money,

but I'm still not sure if anyone has received it yet

tambem nao intendo a pontua?ao tao alta desse cassino,

todo mundo sofre pra retira o dinheiro,

mas ainda nao tenho certeza se alguem ja recebeu

Hello, easy answer:

browse solved complaints to see that the players are paid:

All submitted complaints have been solved so far - click here to go through the complaints.

Though I must say that payments are sometimes delayed. ??

Hello, I have to say that until now I have enjoyed playing at icecasino, I have always received my payouts, but the last time I wanted to pay out €4000, they suddenly blocked me and I don't know why?

hallo ich muss sagen bis jetzt hab ich gerne bei icecasino gespielt, ich habe meine auszahlungen immer bekommen aber als ich das letzte mal 4000€ auszahlen wollte haben die mich aufeinmal blockiert und ich weis nicht warum?

Hello,

there are tons of possible reasons but only the casino can explain, we can all only guess.

I feel that till now you have received not a single email explaining the reason, right?

If that is so, I can only recommend trying to contact the casino, we will try to do the same via your complaint.

Hello, i just won 10k from slots. Now im waiting KYC verification and will see if everything goes smoothly or i have to fight for my money like mostly people on here. I’ll give updates and proofs of every step.

Hi, try to be patient, please note that we recommend players waiting at least 14 days for their verification/withdrawal to be processed especially if it’s their first-ever request. We have experiences that Ice Casino pays the winnings but the procedure can take some longer time.

When did you request for the withdrawal, btw?

Allow me to send the best congratz! ?? ????

Let the procedure be smooth, though ??????

I made a deposit of 25 reais, I made 256 and I made the withdrawal via pix and it shows incomplete and it doesn't finish the withdrawal in my account to make the deposit and N time for the withdrawal it doesn't fall that shit

Fiz um depósito de 25 reais fiz 256 e foz o saque via pix e mostra incompleto e n?o finaliza o saque na minha conta pra fazer o depósito e N hora pra o saque n?o cai q merda

May I know whether your account has been already verified in the past? As you can read in this thread this casino is in delay with withdrawals but pays in the end.

I didn’t make a withdrawal yet. Still waiting for verification approval ??