Hello,

it's good that you submitted the complaint because I feel that the casino had enough time to cooperate with you and proceed with the verification. We allow the casino 14 full days to do so, so the time is nearly over. Do I assume correctly that the confirmation email you were promised has not arrived yet?

They're not paying me. I made the withdrawal and it didn't fall. I'm already verified. Account and correct data. But the chat is blocked.

N?o est?o me pagando. Realizei o saque e n?o caiu. Já estou verificada. Conta e dados corretos. Porém o chat está bloqueado.

I'm sorry to hear another player facing problems in the casino.

When was your account verified and in what status is your withdrawal now, please?

Furthermore, have you received an explanation from the casino?

Kindly let me know.

I had to chat in English. So far so good. The chat replied that it must be paid today. Please pay attention to my case. The other sites you referred me paid right. I really want to rate Ice Casino well too. Thank you for your support. If you know something, please let me know.

Tive que falar com chat em inglês. Até aí tudo bem. O chat respondeu que deve ser pago hoje. Por favor dê uma aten??o no meu caso. Os outros sites que vocês me indicaram pagaram certo. Quero muito muito avaliar o Ice cassino bem também. Obrigado pelo suporte. Vocês sabendo de algo pe?o que me informem.

Today completes the 14 days, I still haven't received any email regarding verification, I contact them but they always say they will check it, I hope that after the complaint they will check it soon, because everything is ok, all that is missing is their confirmation

Hoje completa os 14 dias, ainda n?o recebi nenhum e-mail referente a verifica??o, entro em contato com eles mas sempre dizem que v?o verificar, espero que depois da reclama??o eles verifiquem logo, porque está tudo certo, só falta a confirma??o deles

Hello, but have you made the Complaint?

I don't see your Complaint.

Ola , mas já fez a Reclamacao ?

eu n?o vejo sua Reclamacao .

I did, but it is private, I believe that only they will be able to see it

Fiz sim, mas ela fica privada , acredito que só eles que v?o conseguir ver

Now that I saw that in the complaint I made here on the site referring to IceCasino, by my mistake I put the wrong amount and now I can't edit the complaint or cancel

Agora que vi que na reclama??o que fiz aqui no site referente ao IceCasino , por um erro meu coloquei a montante errada e agora n?o consigo editar a reclama??o e nem cancelar

Ah ok , truth until it is approved , no one sees it , correct .

no problem, just ask when the complaint is approved, take a print of the balance in the account and ask to change it in the Complaint itself. Casino Guru They are excellent professionals. They take their work very seriously, that's why they are the best in the world. Don't worry about it, it will be fine.

Ah ok , verdade enquanto n?o é aprovada ninguém vê sim , correcto .

n?o tem problema é só pedir quando a reclama??o for aprovada , tira um print do saldo em conta e pede para alterar na própria Reclamacao . Casino Guru Sao excelentes profissionais . Levam seu trabalho muito a sério , por isso s?o os melhores do mundo . N?o tenha problema com isso, vai correr bem .

Thanks for the info, I feel better

Obrigado pela informa??o, fico mais tranquila

Hello isabelaoliveira277, your complaint is waiting to be reviewed that's why is not visible yet. It takes a little of time. Some of the representatives from our complaints team will take care of you shortly. You can informed them about your mistake and they will guide you how to change it or will do it themselves.

Hi there,

I was hoping that the complaint will not be necessary, but that's ok, the team is here to help you out.

According to the casino's question, I feel that multi-accounting is suspected. If so, this is what caused the delay, I guess. Anyway, this is just the beginning, we always require supportive evidence, let's see what happens next.

Good morning casino guru. As I imagined, they didn't pay me. It's overdue. It's frustrating to see Ice Casino struggling to pay a small amount. I ask you to help me. Transaction data: 0b8e032f-0ce1-44cc-8719-6a01aa5336c9. I wait for your help because the Casino of the same excuse always. He says he's late and asks to wait. But they are not fulfilling what they promise and violating their terms for payment. I'm already verified. Correct account everything correct. They just need to pay.

Bom dia guru cassino. Como imaginava n?o me pagaram. Está em atraso . é frustrante ver o Ice cassino com dificuldade pra pagar um valor pequeno. Pe?o que me ajude. Os dados da transa??o: 0b8e032f-0ce1-44cc-8719-6a01aa5336c9. Aguardo sua ajuda porque o Cassino da mesma desculpa sempre. Diz que está atrasado e pede pra aguardar. Porém n?o est?o cumprindo o que prometem e violando os termos deles mesmos pra pagamento. Já estou verificada. Conta correta tudo correto. Só falta eles pagarem .

Hello josilvaleite65, I am sorry for your worries. As Radka already asked you above, could you please tell us when was your account verified and in what status is your withdrawal now, please? I see you have already submitted a complaint what is a good step but I am not able to open it for now since it was not reviewed yet by our colleagues. It takes just little more time. Be patient now and we will be back soon. Thank you

Good morning Magda. Yes my kyc is already verified. I'm waiting for the payment that has passed the deadline as I said above. I await your help. Thanks

Bom dia Magda. Sim meu kyc já está verificado. Estou aguardando o pagamento que já passou do prazo como falei a acima. Aguardo sua ajuda . Obrigado

Hi Magda, the order is picked up without counting the day of the order. 17 calendar days. and 13 working days for the amount of 83,035 euros

I received 25,000 euros and they say they have 3,000 euros to process. I honestly don't like this system, it's sad to say this but the idea that the casino has money difficulties, because whoever processes 5000 processes 10000. I've been playing in casinos for a long time. This never happened to me.

I am reporting the situation not only for myself, but for players to know that if they win a value above 30,000 euros, casino processes the value like a snail. I was always told this, to wait, never more than 30 working days. OK

I will be waiting for the various promises. And I will always come here to give an account to the respected Casino Guru. 13 working days not 1/3 paid.

I don't know what the logic is. But OK . There are 17 business days and 12 processing to go.

Olá, Magda, o pedido retirada sem contar o dia do pedido. 17 dias corridos. e 13 dias úteis pelo valor de 83.035 euros

Recebi 25.000 euros e dizem que têm 3.000 euros para processar. Sinceramente n?o gosto deste sistema, é triste dizer isto mas a ideia de que o casino tem dificuldades de dinheiro, porque quem processa 5000 processa 10000. Jogo em casinos há muito tempo. Isso nunca aconteceu comigo. 

estou a dar conta da situa??o n?o só por mim, mas para que jogadores saibam que se ganharem um valor acima de 30.000 euros, casino processa o valor como caracol . Sempre me disseram isto, para esperar , nunca mais de 30 dias uteis . ok

Eu vou estar a espera das varias promessas . E virei aqui sempre dar conta ao respeitado Casino Guru . 13 dias úteis nem 1/3 pago .

n?o sei qual a lógica . Mas ok . Faltam 17 dias úteis e 12 processamentos pra fazer .

Don't captivate me like that, I play too high

and there are much better alternatives. to be paid

fast and without limits.

this system doesn't work for me.

From the idea that the CASINO has no capacity

response ( lack of money ) or tactic ?

If it's the second tactic and you don't play, here and

play 1000 euros if you are lucky if you double the

value and withdraw.

I like this CASINO so much and such a shame.

Despite not being able to talk about

default what is right of 5 m

to 96 hours never passing the 30 working days.

but whoever reads this implies that the normal

it is normal to pay within 96 hours. But for

some unforeseen event may never exceed

30 working days that gives more than 40 days.

But OK . I am not going to say anything else .

To me with this manner and posture.

not !

N?o me cativam assim , eu jogo muito alto

e há muito melhor alternativas . A pagarem

rápido e sem limites .

este sistema para mim n?o dá .

Da ideia que o CASINO n?o tem capacidade

de resposta ( falta de dinheiro ) ou tática ?

Se for a segunda a tática e n?o jogar , aqui e

jogar 1000 euros se tiver sorte se dobrar o

valor e sacar .

Eu gosto tanto deste CASINO e uma pena .

Apesar de n?o poder falar de

incumprimento o que é certo de de 5 m

a 96 horas nunca passando os 30 dias uteis .

mas quem lê isso subentende que o normal

é normal pagarem em 96 horas . Mas por

algum imprevisto pode ser nunca superior a

30 dias úteis que da mais de 40 dias .

Mas ok . N?o vou dizer mais nada .

A mim com está maneira e postura .

nao !

Hello Valter (Ari)

I guess that you should send this to the casino.

I understand that you changed your tone from, "Icecasino is super reliable and I recommend" to "there are much better alternatives. to be paid fast and without limits." 

Well, I can say I already noticed an increased number of players complaining about slow KYC and delayed payments, It happened last year as well, so I can imagine that your quite high winnings, would be delayed eventually.

Since I do not know what is causing this, it seems that we all just have to wait for the casino to assemble its qualities again. ????

Hello there,

strange but I can't see any complaint you possibly submitted, so I feel a need to say that we can't help you just like that. To submit the complaint, click/tap here, please.

Be prepared to cooperate, and also wait a bit, It seems that we will need to learn more from the casino and it usually takes some time.

Good afternoon everyone ,

of the value of 83K, which I ordered on the 24th and 25th of October, I received 33K. In other words, it's been 22 days today. 15 working days.

The CASINO T&Cs say it is 30 working days maximum. And I've been told this several times.

If they do, I'll come here to say that everything went well. And I will play it again as soon as they pay.

As long as they don't pay, as I said here and I reaffirm I won't play!

I have to receive every last euro to keep my word.

I'll report on the situation to keep the players informed.

Boa Tarde a todos ,

do valor 83K , que pedi no dia 24 e 25 de Outubro recebi , 33K . Ou seja faz hoje 22 dias . 15 dias úteis .

Os T&Cs do CASINO diz que é máximo 30 dias úteis . E já me referiram isso várias vezes .

Se cumprirem virei aqui , dizer que correu tudo direito . E Jogarei la de novo assim que pagarem .

Enquanto n?o pagarem , como já disse aqui e reafirmo n?o Jogarei !

Tenho que receber até ao último euro para cumprir com a minha palavra .

Vou dando conta da situa??o para manter informados os jogadores .