Ok thanks

Ok obrigado

Hello I recently won 2100 + US dollers on this site. I was able to withdraw before and have sent my documents to verify. They are asking 10 business days to verify my documents but I sent them November 6.. now they are asking more documents today. Attach is proof

Anything new?

Hello, I see your gameplay has been checked. You haven't heard from them yet whether it's over or not? It's quite common in casinos for this to happen, so you'll have to wait until the casino gets a response from the game provider. 

As for the documents, can you see in your profile whether they were approved or rejected? Alternatively, did the casino let you know anything about them? What other documents did they ask you for?

I was told no need to send anything else and they are checking it for another 10 business days. They told me if I can withdraw I am verfied so on 4 days ago when I won I was able to withdraw but they cancelled it and now I can't even make a withdrawal. ??

And they never emailed anything where I emailed them many times

I hate such providers ??

Okay, so how long should the investigation from the provider take? How does another 10 days mean 20 days in total? Or am I just misunderstanding? If nothing changes then I would probably go ahead and file a complaint because from the screenshot it looks like KYC will still be needed, but I'm not sure how the casino will proceed.??

So Nov 6th they told me 2 weeks. Than when I made the withdrawal and they told me I can make the withdrawal because I am verfied on the 15th they cancelled and said another 2 weeks. So that's like 3 weeks plus

I understand, I would probably think about filing a complaint in this case because if it keeps getting longer for no reason then I don't know what to think about it. If you managed to wait the whole time and still couldn't withdraw your money or the casino told you it needed more time then I would be really angry.

The decision is probably up to you at the moment since you are receiving inadequate information on what to do, and whether to wait or file a complaint. ??

Yes I will file complaint now ty jaro. You helped me once before I'm relying on you again thank u

Jaro I filed a complaint but for some reason I can only attach 4 attachments when I need to attach much more how can I add to the attachments for my complaint

Nothing absolutely nothing support claims they know nothing which I.did many times but nothing

Shame ??

Well, I saw that you succeeded. As for attachments, I'm not sure, but if you don't get more than 4 in one post, then you can either email whoever is handling your complaint or put it in another post. I see that you have addressed it that way. 

When they wrote on your screenshot about verification, did you complete it or still not???

I completed long time ago. A few days ago I uploaded many attachments on different replies to the same post. Yes the casino immersion is KYC me since Nov 6t and support tells me no documents needed to send more just wait

Thank you for your reply. Well, I see that you still have to wait and such an answer would not satisfy me, but on the other hand you probably can't do more at the moment. You'll have to wait for the casino to tell you something or for a complaint. 

Anyway, I believe that it will turn out well and soon the whole case will be behind you.

Scam casino.

Look at this chat. is this even legal?

why is my cashout cancelled?

i havent got an email??

please tell me what i need to do

Welcome to our casino Customer Service. I'm Mia.

Hang on a moment, please.

Your gaming session has been forwarded to the provider for checking. During this process, all withdrawal requests will be temporarily paused.

but you canceled it?

its not paused

its cancelled

and what does that even mean?

We would like to inform you that the check process is requested by the provider, and we don’t have further details regarding this requirement. Once the check is complete, you will be able to withdraw your funds.

by the provider?

when do u know when i can request again?

i dont understand the reason i have played over 10 years and never heard of this

Please be aware that the review typically takes up to 14 days, although it may occasionally take longer. We appreciate your patience and understanding during this time.

what the fuck

ok i will post this message in casino forums to let them know this is happening

is this a scam site?

this is unacceptable

i cant wait 14 days

i wanna speak to a manager

No, it's a routine check. Sorry you have to wait.

Is there anything else I can assist you with at the moment?

i want to speak to a manager

can you send this transcript to me?

You can write a detailed version of your complaint to our email, we will forward it to the project manager. Our e-mail is: [email protected]

this was sent to me - anybody know what this means

Your withdrawal has been rejected by site security. Your gaming sessions have been sent for verification by the provider. Verification may take up to 14 days.?

Hello.

This looks like the game provider is suspicious of your game play, and that is why they need to check it.

It can happen due to various reasons, actually. Sometimes players can breach the maximum bet, for example, and that is why they need to investigate, which can really take some time to finish.

If you see that it is a long-going situation, please let us know, and our complaint team can try to help out.

What do you say, will you?