I deposited 30,000 JPY on April 24 and applied for withdrawal of 300,000 JPY as the first bonus, but it is not approved because the KYC document does not contain the alphabet.

It is generally difficult to obtain an alphabetical address certificate in Japan.

Also, even though I got it from Ecopayz, an error occurred, so I was asked to make a bank transfer.

4月24日に30000JPYを入金し、初回ボーナスで300000JPYの出金申請(qǐng)をしましたが、KYC書類にアルファベットの記載がないので承認(rèn)されません。

一般的に日本でアルファベット記載の住所証明書を入手するのは困難です。

また、Ecopayzで入手したにも関わらず、エラーが発生するので銀行振込にしてほしいと振り替えられました。

Hello,

Maybe the staff has not much experience dealing with players from Japan yet so nobody really thought about this situation.

I'd say that the important thing is that there is n alternative. Were you able to opt for the bank transfer?

hello.

I could choose bank transfer, but KYC is still not authenticated.

こんにちわ。

銀行振込は選択できましたが、KYCがいまだに認(rèn)証されません。

Please note that KYC can take up to a week.

So the main problem still lies in the alphabetical address rather than in the payment method, am I correct?

hello.

KYC was accepted yesterday.

However, withdrawals with Ecopaise are currently not possible.

Thank you very much.

こんにちわ。

KYCは昨日受理されました。

しかし、エコペイズでの出金は現(xiàn)在は不可能です。

ありがとうございました。

Hello,

so now you can opt for the bank transfer, can't you? You are almost there. ??

I'd still look for a casino with fairer terms and conditions, as soon you got your winnings.

F**k this Casino, rude people ever no customer support what the scammers are you motherf***s

No body deposit here please because they will stole your money

Hello, what has exactly happened to you?

I deposited 30 Euro they didn't credited to my balance and nobody answer

I would ask the payment provider you picked up for depositing about this transaction.

Can you do that please?