I have a feeling we'll be in touch for a while in this chat.. ??

Secondo un mio presentimento ci sentiremo ancora per un po’ in questa chat.. ??

Hopefully Casino Guru and especially Kingmaker, who is responsible for everything, comply with their payment rules.

Ojalá y Casino Guru y sobretodo Kingmaker que es el responsable de todo cumpla con sus normas de pago

They haven't done it with me yet, I'm on my tenth day of waiting for a blood test. It will be like this for every blood test, more or less every day.

Già con me non l’hanno fatto, per un prelievo sono al decimo giorno d’attesa. Sarà per ogni prelievo così, giorno più giorno meno

Today I am again delayed, that's what they just sent me

a día de hoy voy otra vez con retrasos, eso me acaban de mandar

Well, as you can see, the casino is in delay and needs time to catch up.

"We would like to kindly ask for your patience as we work diligently to process the recently submitted requests at our earliest convenience."

I guess no one outside the casino management can influence that, but you're right; the casino fails to keep up with the limits and it was definitely good to mention that in the complaint.

I'd like to see all amounts to be fully paid; however, we need to consider the current circumstances too, I'd say.

That's right, Radka, but it's unacceptable that every time a withdrawal is made, they have trouble paying within the established days. They should get their act together or change the information about their 3-business-day withdrawals. How long do I have to wait to get all my money back? It's €13,000, and at this rate, that would take a long time, and that's neither normal nor legal.

Así es Radka, pero no puede ser que cada vez que se haga un retiro tengan problemas para pagar dentro de los días establecidos. Deberían ponerse las pilas o cambiar la información sobre sus retiradas de 3 días hábiles. Cuanto tiempo tengo que esperar para poder tener todo mi dinero conmigo? Son 13.000€, a este paso sería muchísimo tiempo, y eso no es normal ni legal

I concur that the casino should not approach it lightly. Given the numerous instances of casinos experiencing delays, my colleagues consistently take withdrawal limits into account and utilize them as a form of leverage when addressing complaints. I can also confirm that we frequently involve our head affiliate managers to apply pressure on casinos. I understand that the current process may not be very flexible, and players expect more. Still, we try to do our best to ensure the withdrawals will be paid.

In some cases we even had to close the complaints to push the casinos... ??

Regarding the complaint I have filed, your colleague has not written or answered me for quite some time.

What do you mean by closing complaints to pressure casinos?

En la queja que tengo puesta vuestra compa?era hace bastante que no escribe ni me contesta.

Que quiere decir con cerrar las quejas para presionar a los casinos?

Oh, I see. Allow me to explain a bit: at first the casino is given 14 full days to pay out the money; thus the initial complaint timer is set automatically based on the information provided. Thereafter, each party has 7 days to respond.

However, some casinos have been extremely slow with payouts, and related complaints remain open until the player receives their final payment.

According to my understanding of the situation, the casino is still experiencing delays and is unable to process all withdrawals within their designated timeframes. Therefore, if you make additional withdrawals, I anticipate the same delays. Kindly inform Mirka about all the delayed withdrawals and keep her posted about the progress so she can follow the delay properly.

Honestly, some casinos in similar situations are run by the same companies. Since the complaints led nowhere, the complaints were closed as unresolved, casinos received giant penalizations, their Indexes fell down and only after that did the casinos start - sometimes slowly - paying out the players.

What's going on with this casino?? I've been waiting since last week for two withdrawals of €500 each and still nothing!!! I've sent countless emails and they answer me the same! It's in the queue, be patient and the like! I'm afraid this won't go well...

Τι συμβα?νει πια με αυτ? το καζ?νο;;;περιμ?νω απ? την προηγο?μενη εβδομ?δα δυο αναλ?ψει? των 500€ η κ?θε μια και ακ?μη τ?ποτα!!!εχω στε?λει αμ?τρητα mails και μου απαντ?νε το ?διο!ειναι στην ουρ? κ?ντε υπομον? και τα σχετικ?!φοβαμαι πω? δεν θα π?ει καλ? αυτ?…

Yes, but Mirka hasn't responded in 6-7 days. I already told him everything in the complaint thread, and he responded that they're working on paying. I wrote again, but Mirka doesn't show any signs of responding or even writing. What should I do?

Ya, pero Mirka hace 6-7 días que no responde. Ya le comenté todo en el hilo de la queja, el así o respondió que están trabajando para pagar, volvi a escribir pero Mirka no da se?ales ni escribe. Que debería hacer?

Update: Mirka just replied. Hopefully, Kingmaker Casino will respond as well. I'll keep you posted here. Best regards.

Actualizo: Mirka acaba de contestar. Esperemos que Kingmaker casino responda también. Mantendré informados por aquí . Saludos

What will finally happen with the withdrawals??? I've been waiting 6 business days and still nothing, I've sent countless emails... I don't understand

Τι θα γ?νει επιτ?λου? με τι? αναλ?ψει?;;;περιμ?νω 6 εργ?σιμε? μ?ρε? και ακ?μη τ?ποτα ?χω στε?λει αμ?τρητα mail….δεν καταλαβαινω

I understand that. However, from her perspective, she would be forced to respond the same way to all your emails. I explained that the casino is generally experiencing giant delays, and complaints work as a sort of safeguard. Mirka, or anyone else, is able to resolve the delay. You have to wait like all the others. I'm sorry. ??

Sadly, you have to wait; the casino is incapable of catching up with all the requests—this is what has been happening. Emails won't change that, I'm sorry.

If I may, the casino eventually pays up, but the delays are just terrible. Hold on! ??

Withdrawals are arriving, but with absurd delays. Today I just received another €500, unfortunately the timing is like this and will be like this for every withdrawal. For this last withdrawal I waited 12 days, less than the last ones in which I waited 21 working days.. at least progress is being made ??

I prelievi arrivano, ma con dei ritardi assurdi. Oggi ho appena ricevuto altri 500€, purtroppo le tempistiche sono queste e saranno così per ogni prelievo. Per quest’ultimo prelievo ho atteso 12 giorni, meno degli ultimi in cui ho aspettato 21 giorni lavorativi.. si fanno progressi almeno ??

That's right, I'm now waiting to see if we can get the casino to pay the €7,000 monthly limit as established. I'll let you know how it went.

Así es, yo ahora estoy a ver si conseguimos que el casino pague el límite de 7.000€ al mes como tiene establecido. Ya os diré que tal fue

I understand what you are saying and I thank you all for your answers. However, I do not understand how they expect players to continue playing with the tactics they are following. I certainly cannot continue at the pace they are following. It is simply not possible for me to play and win and not receive my winnings. The delay is terrible and there is a big problem. Why when the casino tells you that within three business days you believe this and count on it and act accordingly. Why do you say that in 4 days at most I will have this money. Something that does not happen and simply "hangs" you...

Καταλαβαινω τι μου λ?τε και σα? ευχαριστ? ?λου? για τι? απαντ?σει? σα?.Δεν κατλαβαινω ?μω? πω? περιμ?νουν να συνεχ?ζουν να πα?ζουν οι πα?κτε? με αυτ? τη τακτικ? που ακολουθο?ν.Εγω σ?γουρα δεν μπορω μα συνεχ?σω με αυτ? το ρυθμ? που ακολουθο?ν.Απλ? δεν γ?νεται να πα?ζω να κερδ?ζω και να μη μου β?ζουν τα κ?ρδη μου.Η καθυστ?ρηση ε?ναι τρομερ? και υπ?ρχει πρ?βλημα μεγ?λο.Γιατ? ?ταν σου λ?ει το καζ?νο ?τι μ?σα σε τρει? εργ?σιμε? μ?ρε? εσυ το πιστε?ει? αυτ? και υπολογ?ζει? σε αυτ? και λειτουργε?? αν?λογα.Γιατ? λε? πω? το πολ? σε 4 μ?ρε? εγω θα ?χω αυτ? τα χρ?ματα.Κ?τι το οπο?ο δεν συμβα?νει και απλ? σε ?κρεμ?ει?…

I and my colleagues have been asking the very same question. It makes no sense at all. Why would anyone want to continue using such sites? And yes, the fact that the support entirely ignores the situation and keeps providing unreal information to players is another giant fail.

If only we knew this was just a temporary issue.