?ao nam je ?to morate da pro?ete kroz ovu komplikovanu situaciju. Mogu da razumem da se sada ose?ate frustrirano, a posebno kada nemate pomo? od strane podr?ke kazina. Bilo bi zaista lepo, da dobijete bolje obja?njenje i nekoliko saveta kako i u kom obliku poslati sva dokumenta potrebna za verifikaciju.
Da li kojim slu?ajem dobijate mese?ni izvod sa svog bankovnog ra?una e-po?tom? To bi trebalo da bude u .pdf formatu, koji kazina obi?no prihvataju za verifikaciju. Na ovom dokumentu su sve potrebne informacije. Pa mislim da bi to trebalo da proba?. Ako treba da doka?ete vlasni?tvo nad nalogom, ?ak i prva stranica bi trebala biti dovoljna da ih po?aljete. Da biste dokumentovali izvr?eni depozit, morate da izaberete stranicu koja ga sadr?i. Tako da bi bilo potpuno nepotrebno tra?iti od banke da vam ga po?alje kao spisak.
?u mejlu pi?e da mogu uzeti karticu na fizi?ki dokument i otpremiti. - Mo?ete li nam poslati snimak ekrana ove e-po?te, molim vas, gde su vam ovo napisali, da bismo mo?da bolje razumeli zna?enje toga???
Poku?ajte da pitate podr?ku o uslovima za bonus koji su vam dali. Rekao si da je 10€, zar ne? I sada poku?avate da podignete dobitak koji je zapravo 120€. Ispravite me, ako je moje razumevanje situacije pogre?no ovde.
Molim vas, ne ustru?avajte se da pi?ete da pitate, ako postoji jo? ne?to oko ?ega vam mo?emo pomo?i.
Sorry you have to go thru this complicated situation. I can understand that you now feel frustrated, and especially, when you have got no help from the side of casinos support. It would be really nice, to get a better explanation and some tips how and in what form to send all the documents needed for the verification.
Do you get a monthly statement from your bank account by email, by any chance? That should be in .pdf format, which casinos usually accept for the verification. On this document are all the information needed. So I reckon you should try that. If you need to prove the ownership of the account, even the first page should be enough to send them. To document a completed deposit, you must select the page that contains it. So it would be completely unnecessary to ask from the bank to send it to you as a list.
"it says in the email that I can take a card on a physical document and upload." - Could you send us a screenshot of this email, please, where they wrote you this, so we can better understand the meaning of it, perhaps???
Try to ask the support about the terms for the bonus they gave to you. You said it was 10€, right? And now you are trying to withdraw the winnings, which are actually 120€. Please correct me, if my understanding of the situation is wrong here.
Please, do not hesitate to write to ask, if there is something else we can help you with.
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