pre 2 godina
Ako ?elite da diskutujete bilo ?ta vezano za Laz Vegas Casino, kao ?to su igre, bonusi, metode pla?anja, problemi sa nalogom, odgovorno kockanje ili bilo ?ta drugo, mo?ete to u?initi ovde.
Upravo sam se prijavio ovde i prihvatio ponudu dobrodo?lice od 200% + 50 FS.
Dok sam igrao 50 besplatnih okretaja na Gates of Olimpus, imao sam bolnih 2975k pogodaka i na kraju sam osvojio vi?e od 6.000 NOK od ovih besplatnih okretaja.
Ovo je o?igledno bilo previ?e dobro da bi bilo istinito, i zaista su dobici besplatnih okretaja bili ograni?eni na 100 NOK. Generalno mi ne smetaju takvi uslovi, i igram u ovom kazinu znaju?i da postoji ograni?enje od 1.000 EUR za povla?enje mog depozita. Me?utim, ?to se ti?e ove pobede u besplatnim okretajima - NIGDJE nije pisalo da je takva granica u igri. Ne u uslovima njihove kampanje i ne ovde na Guruu u va?oj prezentaciji bonus ponude, tako da je jasno da ovo mora biti skriveni termin...
I just signed up here and took the welcome offer of 200% + 50 FS.
While playing the 50 free spins on Gates of Olympus I had a sick 2975x hit and ended up with winning more than NOK 6.000 from these free spins.
This was obviously too good to be true, and indeed the free spins winnings were capped at NOK 100. I generally don't mind such terms, and I am playing at this casino knowing there is a EUR 1.000 withdrawal limit to my deposit. However, as for this free spins win - NOWHERE did it say such a win cap was in play. Not in their campaign terms and not here on Guru in your presentation of the bonus offer so clearly this must be a hidden term...
Hvala vam na svim datim informacijama. Kada su u pitanju uslovi i odredbe bonusa + razli?ita vrednost okretanja, ve? sam prosledio ovu informaciju na?em timu za podatke tako da bi trebalo da je a?urira u skladu sa tim ako je pogre?no navedeno na na?oj veb stranici.
?to se ti?e ograni?enih dobitaka od besplatnih okretaja do 100 NOK - ako niste uspeli da ga prona?ete nigde na veb stranici kazina, razmislite o podno?enju ?albe na Casino Guru. Ako jedini dostupni uslovi (na njihovom sajtu) navode da je to 1000 eur mak. povla?enje za bonuse i ni?ta drugo u vezi sa ograni?enim dobicima za besplatne okrete, onda bi trebalo da dobijete ceo iznos od 6000 NOK.
Thank you for all the provided information. When it comes to the bonus terms and conditions + the different spin value, I already forwarded this information to our Data team so they should update it accordingly if it's stated wrong on our website.
Regarding the capped winnings from the free spins to 100 NOK - if you didn't manage to find it anywhere on the casino's website, consider submitting a complaint on Casino Guru. If the only available terms (on their website) state it's 1000 eur max. withdrawal for bonuses and nothing else about capped winnings for free spins, then you should receive the whole amount of 6000 NOK.
Ljudi poku?avaju da osiguraju da nema mnogo velikih onlajn kazina.
Toplo vam preporu?ujem da posetite onlajn kazino
People try to ensure that there are not many big online casinos.
I highly recommend you to visit the online casino
La gente trata de asegurar que no hay muchos grandes casinos en línea.
Le recomiendo encarecidamente que visite el casino en línea
Zbog zabranjene veze koju ste postavili sumnjam da ste ikada igrali tamo sami.
?ta ka?ete? ??
The forbidden link you posted makes me doubt you have ever played there on your own.
What do you say? ??
Da se vratim na temu, poslao sam Laz Vegasu mejl o ovom problemu odmah nakon ?to se desio, gde sam ljubazno istakao da takvi skriveni, ili da ka?em nevidljivi, uslovi nisu fer plej i zamolio ih da ispitaju da li je gre?ka - Mislim, ograni?enje od 8 evra na bonus u vezi sa depozitom nikako ne mo?e biti nameran?
Sada, vi?e od 2 dana kasnije, jo? uvek se nisu potrudili da odgovore.
U svakom slu?aju, nije to tako velika stvar. Da sam dobio ceo iznos, dolazio bi sa 40k VR (20 hiljada evra) i veoma kratkim tajmerom. Nisam jo? ni zavr?io VR na 200%, a to je pola iznosa! Malo je verovatno da bih ipak uspeo.
Jedno pitanje koje mi ostaje nakon ovoga je , da li je 3000k na Gejtsu samo le?alo tamo i ?ekalo me, a ja sam ga potro?io na ovo? ??
Back to the topic, I sent Laz Vegas an email about this issue right after it had occured, where I politely pointed out that such hidden, or should I say invisible, terms aren't fair play and asked them to look into whether an error had occured - I mean, an 8 euro cap on a deposit related bonus can't possibly be intended?
Now, more than 2 days later, they still haven't bothered to reply.
Anyway, it's not that big a deal. Had I received the full amount, it would have come with a 40x WR (20k euros) and a very short timer. I haven't even completed the WR on the 200% yet and that's half the amount! It's very unlikely I'd have made it anyway.
One question I'm left with after this is , was there a 3000x on Gates just lying there waiting for me, and I wasted it on this? ??
Zdravo.
Zaista sam zabrinut ?to kazino ?uti o uslovima i mogu?im gre?kama na njihovoj strani.
Ovo je prvi put da ste spomenuli konkretnu granicu od 8 € na bonus bonusa, i ako je to ta?no, rekao bih da zvu?i potpuno pogre?no... kazino bi trebalo da objasni. Hajde da vidimo da li ?emo uskoro dobiti a?uriranje na na?em kraju. ??
Hello.
I'm really concerned the casino is silent about the terms and possible mistakes on their side.
This is the first time you mentioned a concrete 8€ cap on deposit bonus, and if this is true I'd say it sounds totally wrong... the casino should explain. Let's see whether we get some update on our end soon. ??
Dakle, ponovo pobedite u vezi sa ovim besplatnim okretima.
Laz Vegas mi nikada nije odgovorio po tom pitanju, a ni ja nisam vi?e razmi?ljao o tome.
Danas su mi, me?utim, poslali e-po?tu da su dodali 25 besplatnih okretaja na moj nalog pa sam svratio da ih igram.
Dobici od njih su bili vi?e od 100 NOK - i ovog puta je upla?en ceo iznos, ?to zna?i da ipak nema ograni?enja od 100 NOK...
So, about this free spins win again.
Laz Vegas never replied to me on the matter and I hadn't really thought much more about it either.
Today, however, they emailed me about having added 25 free spins to my account so I dropped by to play them.
The winnings from these were more than NOK 100 - and this time the full amount was credited, meaning there are no NOK 100 cap after all...
Hvala vam na svim datim informacijama. Kada su u pitanju uslovi i odredbe bonusa + razli?ita vrednost okretanja, ve? sam prosledio ovu informaciju na?em timu za podatke tako da bi trebalo da je a?urira u skladu sa tim ako je pogre?no navedeno na na?oj veb stranici.
?to se ti?e ograni?enih dobitaka od besplatnih okretaja do 100 NOK - ako niste uspeli da ga prona?ete nigde na veb stranici kazina, razmislite o podno?enju ?albe na Casino Guru. Ako jedini dostupni uslovi (na njihovom sajtu) navode da je to 1000 eur mak. povla?enje za bonuse i ni?ta drugo u vezi sa ograni?enim dobicima za besplatne okrete, onda bi trebalo da dobijete ceo iznos od 6000 NOK.
Thank you for all the provided information. When it comes to the bonus terms and conditions + the different spin value, I already forwarded this information to our Data team so they should update it accordingly if it's stated wrong on our website.
Regarding the capped winnings from the free spins to 100 NOK - if you didn't manage to find it anywhere on the casino's website, consider submitting a complaint on Casino Guru. If the only available terms (on their website) state it's 1000 eur max. withdrawal for bonuses and nothing else about capped winnings for free spins, then you should receive the whole amount of 6000 NOK.
Dakle, zaklju?io sam da bi bilo lepo da ovde dobijem kona?an odgovor na ovo pitanje i oti?ao sam na njihovo ?askanje da ?ujem ?ta imaju da ka?u o tome, po?to mi nikada nisu odgovorili na po?tu, i posle svega; Mo?da sam, a mo?da i nisam, propustio pobedu od 500 evra zbog gre?ke na njihovoj strani.
Na moje veliko iznena?enje, agent za podr?ku nije bio voljan da mi ponudi bilo kakvu pomo? ili odgovor na moj upit.
Insistirao je da sam primio e-po?tu od njih kada sam napravio svoj prvi depozit u kojem ?e biti jasno navedeni uslovi za bonus. Nikada nisam dobio takvu e-po?tu, ni na svoju ne?eljenu po?tu, ali moj novi prijatelj Kevin je jasno stavio do znanja da ne mo?e dalje da razmatra ovo dok ne napravim snimak ekrana te e-po?te...
Poku?ao sam da objasnim da sam prihvatio standardnu ponudu dobrodo?lice za prvi depozit - pa za?to bih uop?te morao da ?aljem pomenutu po?tu? Standardna ponuda je upravo to: standard . Sa standardnim uslovima . Zar on ne zna koji su to pojmovi?
Poku?ao sam i da ih usmerim ka ovoj temi, jer mislim da bi bilo zvani?no obja?njenje.
Sve u svemu, Laz Vegas mi je ponudio apsolutno u?asno iskustvo kao novog klijenta u njihovom novopokrenutom kazinu i na osnovu toga, mogu samo sna?no upozoriti sve mogu?e budu?e klijente koji cene solidan odnos klijent/kazino.
So, I figured it'd be nice to get a final answer on this issue here and went on their chat to hear what they had to say about it, since they never replied to my mail, and after all; I may or may not have been missing out on an EUR 500 win due to an error on their side.
Much to my surprise, the support agent was outright unwilling to offer me any help or answer to my querie.
He insisted I had received an email from them upon making my 1st deposit where any bonus terms would be clearly stated. I never got such an email, not to my junk mail either, but my new friend Kevin here made it clear he could not look further into this untill I had produced a screenshot of that email...
I tried to explain that I had taken the standard 1st deposit welcome offer - so why would I even need to produce said mail? The standard offer is just that: standard. With standard terms. Does he not know what these terms are?
I also tried to point them towards this thread, since I think an official explanation would be in place.
All in all, Laz Vegas has offered me an absolutely horrible experience as a new client in their newly started casino and based on that, I can only give a strong warning to any possible future clients who value a solid client/casino relation.
Dozvolite mi da ka?em da bih podneo ?albu. Nepristojan ili neprofesionalan operater je jedno, ali ovu potpuno nedoslednu stvar od 500€ treba re?iti!
To je samo predlog, ali mislim da je vredno toga.
Allow me to say I would submit a complaint. The rude or unprofessional operator is one thing, but this completely inconsistent matter of €500 should be dealt with!
It's just a suggestion, but I think it's worth it.
Da, verovatno ste u pravu da bi podno?enje ?albe bilo u redu, ali ja ?u samo nastaviti. ?to se mene ti?e, Laz Vegas je od samog starta pokazao sebe i mogu samo da zamislim na kakve bi trikove mogli da se izvuku da je ve?e povla?enje u pitanju...
Bolje se kloni. ?teta, njihov sajt je ina?e bio dovoljno glatki i imali su zabavan program lojalnosti u kojem bih voleo da dalje u?estvujem.
Yes, you are probably right that submitting a complaint would be in order but I'll just move on. As far as I'm concerned, Laz Vegas have shown their true self right from the start, and I can only imagine what tricks they might be willing to pull if a bigger withdrawal was in question...
Better stay away. Shame, their site was otherwise smooth enough, and they had an entertaing loyalty program which I'd have liked to take further part in.
Streamer, dru?e, ako su tvoje brbljanje usmerene na mene, bojim se da nemaju nikakvog smisla. Mo?da ste gugl preveli i ne?to se preokrenulo, ali ja sam sa?eto objasnio svoj problem.
Streamer, mate, if your ramblings are directed at me, Im afraid they don't make any sense. Maybe you google translated it and something got turned upside down, but I've explained my issue concisely.
Zdravo dragi Danijel ??
Sve sam to ponovo u miru pogledao i tako?e kontaktirao podr?ku.
Pravila su se malo promenila.
Bonus dobrodo?lice se tako?e razlikuje od onoga ?to je navedeno ili se razlikuje od zemlje do zemlje.
PONUDA DOBRODO?LI
DO 1.600 € + 100 BESPLATNIH ZAVRTENjA
1. depozit: 120% do 600 € + 20 besplatnih okretaja na vratima Olimpa
2. depozit: 50% do 500 € + 30 besplatnih okretaja na Ladi Volf Moon
3. depozit: 75% do 500 € + 50 besplatnih okretaja na Big Bass Bonanza
?to se ti?e uslova i odredbi, kada su u pitanju bonusi, izgleda da bonus dobrodo?lice NEMA ograni?enje povla?enja. (Potvr?ena i podr?ka).
Odeljak 3. Zadr?avamo pravo da ograni?imo dobitke i povla?enja iz svih vrsta bonusa bez depozita / besplatnih okretaja / besplatnih opklada dodatih na nalog klijenta do vrednosti od 1000 € kako je izri?ito navedeno u Uslovima ili na drugi na?in saop?teno.
Dakle, gre?ka korisnika SCATT3R jer nije onako kako je on to opisao i iritira ljude ovde.
Samo BEZ Depozit bonusi imaju maksimalan dobitak od €1000, ?to je, uzgred, neverovatno velikodu?no! ??
Bonusi na depozit NEMAJU MAKSIMALNU CASHOUT .
Nadam se da sam uspeo da pru?im malo jasno?e ??
Hello dear Daniel ??
I looked at it all again in peace and also contacted the support.
The rules have changed a bit.
The welcome bonus is also different than what is stated or it differs from country to country.
WELCOME OFFER
UP TO €1,600 + 100 FREE SPINS
1st deposit: 120% up to €600 + 20 Free Spins on Gates of Olympus
2nd deposit: 50% up to €500 + 30 Free Spins on Lady Wolf Moon
3rd deposit: 75% up to €500 + 50 Free Spins on Big Bass Bonanza
As far as terms and conditions go, when it comes to bonuses, it looks like the welcome bonus has NO withdrawal limit. (Confirmed also the support).
Section 3. We reserve the right to limit winnings and withdrawals from all types of NO Deposit Bonuses / Free Spins / Free Bets added to a customer's account up to the value of €1000 as expressly stated in the Terms or otherwise communicated.
So it's a mistake by the user SCATT3R because it's not the way he described it and irritates people here.
Only NO Deposit Bonuses have a maximum win of €1000, which by the way is incredibly generous! ??
Deposit bonuses do NOT have a MAX CASH-OUT .
I hope I was able to provide some clarity ??
Hallo lieber Daniel ??
Ich habe mir das alles in Ruhe Noch einmal angeschaut und mich auch mit dem Support in Verbindung gesetzt.
Die Regeln haben sich ein wenig ver?ndert.
Auch der wilkommens Bonus ist ein anderer als angegeben oder es unterscheidet sich von Land zu Land.
WILLKOMMENSANGEBOT
BIS ZU € 1.600 + 100 FREISPIELE
1. Einzahlung: 120 % bis zu € 600 + 20 Freispiele auf Gates of Olympus
2. Einzahlung: 50 % bis zu € 500 + 30 Freispiele auf Lady Wolf Moon
3. Einzahlung: 75 % bis zu € 500 + 50 Freispiele auf Big Bass Bonanza
Was die Allgemeinen Gesch?ftsbedingungen angeht, bezüglich Bonusse sieht es so aus, dass es für den Willkommensbonus KEIN Limit bei der Auszahlung gibt. (Best?tigte auch der Support).
Abschnitt 3. Wir behalten uns das Recht vor, Gewinne und Auszahlungen aus allen Arten von Boni OHNE Einzahlung / Freispielen / Gratiswetten, die einem Kundenkonto hinzugefügt wurden, bis zum Wert von 1000 € zu beschr?nken, wie in den Bedingungen ausdrücklich festgelegt oder anderweitig mitgeteilt.
Es ist also ein Irrtum von dem User SCATT3R da es nicht so ist wie er es dargestellt hat und die Leute hier irritiert.
Nur Bonusse OHNE Einzahlung haben einen maximalen Gewinn von 1000 €, was nebenbei erw?hnt echt unfassbar gro?zügig ist! ??
Einzahlungs Bonusse haben KEIN MAX CASH-OUT.
Ich hoffe ich konnte ein wenig Klarheit verschaffen ??
Slu?aj, dru?e, puni? ovu temu nepovezanim glupostima koje skre?u fokus sa problema. Pitanje koje je bilo stvarno jednostavno i jasno, btv, ali ipak niste mogli da ga shvatite.
Poku?ajmo sa vizuelnim prikazima:
Listen, mate, you're filling this thread with unrelated nonsense taking the focus away from the issue. An issue that was real simple and straightforward, btw, but still you couldn't get it.
Let's try with visuals:
Gde je problem?
Dru?e, razumem iz tvojih komentara da nisi mogao da podigne? sav novac zbog limita.
Da li je to zato ?to va?i dobici nisu pripisani?
Mislim da automatski prevodilac ne prevodi tako dobro, ?to mo?e izazvati nesporazume ????
Prijatno ve?e, nadam se da mo?ete da re?ite svoj problem ??
Where is the problem?
Buddy I understand from your comments that you could not withdraw all the money because of the limit.
Is it because your winnings were not credited?
I think the automatic translator doesn't translate that well, which may cause misunderstandings ????
Have a nice evening, I hope you can solve your problem ??
Wo liegt den das Problem??
Kumpel ich verstehe durch deine Kommentare das du nicht alles an geld abheben konntest wegen dem limit.
Geht es darum das deine Gewinne nicht gutgeschrieben wurden??
Ich glaube der automatische übersetzer übersetzt nicht so gut weswegen villeicht Missverst?ndnise entstehen ????
Hab einen sch?nen Abend, ich hoffe man kann dein Problem l?sen ??
Da, ta?no ?? Moji pravi dobici nisu bili pripisani, a kada sam se suo?io sa kazinom zbog toga, nisu mi dali obja?njenje.
Hvala na lepim ?eljama, prijatelju ??
Yes, exactly ?? My true winnings weren't credited, and when I confronted the casino about it they wouldn't give me an explanation.
Thank you for your good wishes, friend ??
Mislim da bi bilo najbolje da malo usporim. ??
Mnogi bonusi se razlikuju u zavisnosti od zemlje i drugih aspekata. U?tivo vas molim da to imate na umu. Ne mora svaki igra? ovde da zna da mislite da ne ume da ?ita kako treba, jer to zapravo nije slu?aj.??
Divim se tvojoj aktivnosti ovde, ali ose?am da si sada na ivici. ??
Hvala na a?uriranju - prosledi?u ga mojim kolegama na dalju proveru.
I think it would be best to slow down a bit. ??
Many bonuses vary based on the country and other aspects. I ask you politely to keep that in mind. Not every player here needs to know you think he can't read properly, because it actually couldn't be the case.??
I admire your activity here, but I feel you're on the edge now. ??
Thanks for the update - I'll forward it to my colleagues for further check.
Poku?ao bih to da razjasnim i preko Gurua.
Li?no sam malo iznena?en jer i ja igram tamo i mislim da je podr?ka bila veoma prijateljska.
Imao sam i mali problem koji je re?en bez mnogo stresa.
Da li ste u me?uvremenu ne?to postigli?
Mislim da ?e vam pomo?i jer nemam utisak da je to kazino koji ignori?e svoje kupce.
??
I would try to clarify that also through Guru.
Personally, I'm a bit surprised because I also play there and I think the support was very friendly.
I also had a small problem which was solved without much stress.
Have you achieved anything in the meantime?
I think they will help you because I don't have the impression that it is a casino that ignores its customers.
??
Ich würde versuchen das zu kl?ren auch durch Guru.
Ich pers?nlich bin ein wenig verwundert da ich dort auch spiele und der Support meines Erachtens nach sehr freundlich war.
Ich hatte auch ein kleines Problem welches ohne viel Stress gel?st würde.
Hast du in der Zwischenzeit etwas erreicht?
Ich denke schon das man dir helfen wird da ich Nicht den Eindruck habe das es ein casino ist das seine Kunden ignoriert.
??
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Proverite svoj inboks i kliknite na link koji smo Vam poslali:
[email protected]
Link ?e iste?i za 72 ?asa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: [email protected]
Link ?e iste?i za 72 ?asa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Uskoro ?ete biti preusmereni na stranicu kazina. Molimo sa?ekajte. Ako koristite softver za blokiranje oglasa, proverite pode?avanja.