This is scam, i can't take my money

Could you tell us, please, what exactly happened at this casino?

The screenshot you have attached is not possible to open, actually. ???♀?

I deposited 1,600,000 VND into my Legabet account to play online casino games. After playing legitimately, I won a total of approximately 13,000,000 VND. I submitted a withdrawal request for 10,000,000 VND, but Legabet canceled the withdrawal and confiscated all my winnings, returning only my original deposit of 1,600,000 VND.

I affirm that I did not violate any terms or conditions during my gameplay. I contacted Legabet’s support team to request an explanation, but they refused to provide a specific reason and did not present any evidence or reference to any rule that would justify the confiscation.

I believe this behavior is non-transparent and shows signs of fraudulent practice. I respectfully request that Legabet return the full amount of my legitimate winnings, and I seek Casino Guru’s assistance in resolving this dispute fairly.

I see now. Thank you for explaining.

Did you play with some bonus by any chance? ??

Yes, I did play with a bonus, but I strictly followed all the terms and wagering requirements associated with it. I have attached clear evidence, including screenshots, to prove that I met all necessary conditions before requesting the withdrawal.

I kindly ask Casino Guru to review the attached evidence and help me resolve this case fairly. Thank you??

Well, in this case there shouldn't be anything keeping you from withdrawing your winnings. Right?

Let's wait and see what our complaint team will be able to achieve. I will keep my fingers crossed. ??

I’m writing to report a troubling situation regarding Legabet. I recently posted a question in the Legabet Facebook group asking for clarification about a missing bonus payment worth approximately 10 million VND.

However, my post was deleted without any explanation shortly after being published. I received no response or communication from Legabet administrators or moderators. I simply wanted to understand why the bonus had not been credited, but the lack of transparency raises concerns about how user complaints are being handled.

I believe this situation warrants attention, and I would appreciate your assistance in investigating or documenting the issue. I am ready to provide any necessary evidence, including screenshots, transaction history, and chat logs.

I'm sorry about this situation, but unfortunately we've got nothing to do with any Facebook group, and only their administrators could help you out with this concern.

Hello, do you have any new information? thankyou

I'm sorry, but what kind of new information do you expect from me, please?

Hi Romi,

Everything has been resolved – thank you again!

By the way, I’ve been trying to get in touch with Joe Zimmerman, but I haven’t been able to reach him lately through the usual channels.

I’m not trying to bother anyone – I just wanted to check if he’s doing okay. I hope everything’s all right on his side.

Thanks in advance!

I am glad that you were able to solve the issue, and even though I am not sure who you are talking about, hopefully you'll be able to get in touch soon.

The person I was referring to is Joe Zimmerman, who is currently the Head of the Testing Department at Casino Guru.

Do u know him?

Oh...Joe, uep. Sorry, I know him under different name as we call him here. ??