It says it very clearly there, when I spoke to them they told me that after betting the x36 of what I had deposited I should have taken it out and not continued playing because those bonus rules applied, but I don't understand why if you have already completed the x36 it is assumed that this money is yours and you can play it however you want.

Ahí lo pone claro bien claro, yo hablando con ellos me dijeron k después de apostar el x36 de lo ingresado lo tenía que haber sacado y no haber seguido jugando porque se aplicaban la normas de bonificación esas, pero no entiendo porque si ya has completado el x36 se supone que ese dinero es tuyo y lo puedes jugar como quieras

You have to fight it. Keep complaining and keep trying to talk to them and putting pressure on them. It is a very serious thing that they have not removed that money.

Hay que pelearlo tu sigue quejándote y sigue intentando hablar con ellos y metiéndoles presión es una cosa muy grabe que no hayan quitado ese dinero

I give up on it…

Yo lo doy por perdido…

If not even this website, which is a professional, has helped me... imagine... I'm still playing hahahahaha, it has good slots... if you can't beat your enemy, join him!!!!

Si ni en esta web que son los profesionales me han ayudado… imagínate… yo sigo jugando jajajajaja tiene buenas slots… sino puedes con tu enemigo únete a él!!!!

Well yes I understand what you are saying but if it was the bonus money to which the Terms applied and therefore the bonus was still active, then the Terms still remain valid. 

But you would come to the same conclusion and therefore if the bonus is still active, the fact that there are no wagering requirements does not mean that the bonus has expired or has not been active. If you violated the max bet while playing with the bonus, it is the same situation as the player you are reacting to.

So that's it, right? I lose my money and they get away with it. I find it mind-blowing, really. Thanks for nothing. I'll see if I can file a complaint with Locowin, because here it's like I haven't done anything, it's just a waste of time.

Así que ya está no? Yo pierdo mi dinero y ellos se salen con la suya, me parece alucinante la verdad, gracias por nada y a los de locowin veré si puedo poner una denuncia porque por aqui es como no habe recho nada, perder el tiempo lo único.

I will speak to a lawyer

Hablaré con un abogado

I would say that there is always time to call the lawyer. I advise answering the complaint for the time being. That might turn out to be much better than such a paid service. At least you would be aware of its position in the fairness field first.

Your compalint is available here ??.

How do I respond to the demand? I don't understand.

Como que responda a la demanda? No entiendo.

I believe that Radka meant you should post some reply to your complaint, so our team will act accordingly and move forward.

I made the withdrawal, they did not accept it, they asked me to verify the address, I sent it and they denied it about 10 times and 10 times I sent it again exactly the same official document, they told me that it did not have a date, it did have a date, then

that the address was wrong, the address was correct...

I was going to withdraw 1000 but seeing what I've seen and seeing that many people have had the same problem with this site, I said I'm going to see if they'll accept it by losing money, so I started losing.

By the way, money to make withdrawals with quantity

it is lower and chachan when I reach $400 they accept the verification. I proceed to withdraw the $400 knowing that it is very likely that even if I have managed to get them to accept the direct debit document, it would be necessary to see if they would give me the money. I wake up today and they have cancelled the withdrawal and taken $300 from the account, I only have 100 now and I have tried to withdraw it, I have opened the chat that nobody answers you from but I know that they are going to tell me that I have exceeded the bet of $4 as they have told others something that is not true, it is pure SCAM and you are all accomplices.

On top of that, I have health problems and cannot work, and this money would have been very useful.

Hice el retiro , no me lo aceptaban me pedían verificar el domicilio, lo envie y me lo denegaron como 10 veces y 10 veces lo volví a mandar exactamente el mismo documento oficial, me decian que no tenia fecha, si tenia fecha, luego

que la dirección era erronea, la dirección estaba bien...

Iba a retirar 1000 pero viendo lo visto y viendo que a mucha gente le ha pasado igual con este sitio digo voy a ver si perdiendo dinero me lo aceptan así que fui perdiendo

a proposito dinero para hacer los retiros con cantidad

es mas baja y chachan cuando llego a 400$ me lo aceptan la verificación. procedo a retirar los 400$ sabiendo que es muy probable que aun que haya conseguido que me aceptaran el documento de domiciliación habría que ver si me daban el dinero. Me levanto hoy y me han cancelado el retiro y me han quitado 300$ de la cuenta, tengo solo 100 ahora y he intentado retirarlo, he abierto el chat del que nadie te contesta pero se que me van a decir que he superado la apuesta de 4$ como a otros le han dicho cosa que no es verdad, es pura SCAM y todos sois complices.

Encima estoy con problemas de salud y no puedo trabajar y este dinero me hubiera venido bastante bien.

I am sorry that you have to go through this kind of experience, but please know that money from online gambling is not supposed to be taken as a way of living.??

It could lead to some very bad situations if you depend on them. That is why all this is supposed to be just a hobby and nothing more.

KYC is a very important part and it has to be taken very seriously. All online casinos have to verify the players, and if some documents are not in the right format or some information is really missing, they cannot accept those.

It is very important, though, for the casino to communicate with the player and explain the real reason for rejecting documents.

Please know that whenever you experience such issues, we are here to help, and our complaint team will try to intervene in such cases to try and solve the problem.

If you'd like to file a complaint here, we will take a deeper look into it, and try to find a solution.

Please follow this link, where you can do so, and let us know about your decision. We'll wait for your reply.

Good morning, on the 31st I made a deposit of 150 at Locowin, I took the welcome bonus. Fortunately for me or so I thought I won 9000€. The surprise came when I went to make the withdrawal, at first, I had doubts when I saw the amount of documentation they asked me to make the withdrawal, it seemed strange to me. But why should I be suspicious? I have several acquaintances who play there, so after a long wait they finally validated them for me. This is when the surprise comes and they tell me that I have not met the bonus requirements by exceeding the 4€ roll when in no case did the roll exceed that amount until the entire bonus was unlocked. Today, 14 days later, they have "seized" the money, it has disappeared from my account and I still have no apparent answer. Of course I have put it in the hands of lawyers, but the situation is not very hopeful since it is a .com and has its tax domicile in Santa Elena... But I will recommend to all my friends that they stop playing here and of course all those affected by similar scams on this website that they contact me because I am preparing a joint complaint to try to close this website. PLEASE, ANYONE WHO IS AFFECTED, PLEASE REPLY TO ME. The bonus clauses that are visible and accessible by the user do not say anything about maximum bet. If I manage to solve it, I will tell you about it here, friends.

All the best

Buenos días, el día 31 hice un ingreso en locowin de 150, cogí el bono de bienvenida. Para fortuna mía o eso creía gane 9000€. La sorpresa viene cuando fui a hacer el retiro, en un primer momento, me surgieron las dudas al ver la cantidad de documentación que me pedían para hacer el retiro me pareció raro. Pero por que desconfiar tengo varios conocidos que jugaban alli, por tanto tras una larga espera por fín me los validaron. Aquí es cuando viene la sorpresa y me dicen que no he cumplido los requisitos del bono al superar la tirada de 4€ cuando en ningún caso la tirada superó ese importe hasta que se desbloqueó la totalidad del bono. Hoy 14 días más tarde me han "incautado" el dinero, ha desaparecido de mi cuenta y sigo sin respuesta aparente. Por su puesto lo he puesto en manos de abogados, pero la situación no es muy esperanzadora ya que al ser una .com y tener domicilio fiscal en santa elena ... Pero si que le recomendaré a todos mis amigos que dejen de jugar aquí y por su puesto todos los damnificados de estafas parecidas en esta página web que me contactes que estoy preparando una querella conjunta para intentar cerrar esta web. POR FAVOR, TODO AQUEL QUE ESTE AFECTADO QUE ME CONTESTE. Las clausulas de los bonos que están visibles y accesibles por el usuario no dice nada de bet máxima. Si lo consigo solucionar os lo comentaré por aqui amigos.

Un saludo

I can also see that you have successfully submitted a complaint here with our team and they are already looking inti this situation.

If you are really sure that you did not exceed the maximum bet while playing with the bonus, please inform your complaint resolver about it in the complaint thread, and we will investigate the matter deeper.

Hopefully, together we can find the solution to it soon.

Are you still able to log in to your account now?

Hi, I see you are going through verification, can you tell me why the casino did not accept these documents? The other ones you sent were fine and this is the only problem? How long has the whole situation been going on? 

Please let me know.

They told me that I had to verify proof of address, I did it, they blocked me from chatting, they didn't answer my emails, I put in my own money and withdrew 2000 and it doesn't look like they'll pay me.

Ami me a dicho que verificar el comprobante de domicilio lo echo me a bloqueado de chat a los correos no me contesta y e metido yo dinero propio e sacado 2000 y no tiene pinta de que me los paguen

I want him to pay me, he has blocked me from chatting and everything so that I don't talk and he doesn't even answer my emails.

Quiero que me pague me a bloqueado de chat y todo para que no hable y los correos ni lo contestan