I am really sorry that you have to go through this situation, but unfortunately this casino is no good. You can also see it from its safety index and the warning placed on our site.

As Veronika explained to you in your complaint, they have no intention to communicate with us whatsoever.

May I ask how you came across this casino, please?

I can’t see how this is possible at all because they are not a casino in anyway except for the front end of a scam site. They are registered as retailers in Africa on the financial side / Cyprus, so people have been defrauded here…

Strangely, I have been successful in getting one payout from a withdrawal (please note this is after depositing an amount 5x bigger) as well as chargebacks from my bank. I told the complete on whole truth and it looks like they have investigated and I have 80% of the amount back (substantial amount)

I want to help other people on this so please inbox me and I’ll tell you what I did. I’ll be online every few days, inbox me.

Hello everyone, I’ve been successful in chargebacks and I want to help others. Inbox me on here and I’ll tell you what I did (basically told bank the complete truth).

cheers

joe

I’m in the UK by the way

Sorry I’m new to this site. You got an email I can get in touch with?

Hello and thank you for supporting other players.

I'm glad the chargebacks (at least) worked for you, and I also hope the others will be successful too.

I also consider such sites to be just offshore companies pretending to be casinos because that is still quite an easy way to lure players into depositing; thus, your efforts are very much appreciated. ???????

hi how do i contact you?

I've emailed this site a lot trying to self-exclude and had no responses so I keep using them even though i know they are a bad site!!!

The payments come up with different names but the main one is Giftoza - does anyone have any info on this?

Thanks

Dear Casino Guru Team,

I am contacting you because I am having problems with a withdrawal at Magic Win Casino.

Seventeen days ago, I made a deposit there and won €150. I then requested a withdrawal. According to the confirmation from the casino, the withdrawal should be processed within two to four days.

After this deadline passed, I contacted customer support. They told me that withdrawals could now take 7 to 21 days. They couldn't or wouldn't give me a specific reason for the delay. Instead, when I asked, I only received general answers like "the payout will be processed soon" or "it won't be long now."

My verification is fully complete, and according to the website, the casino advertises that withdrawals typically take 2 to 4 days. So far, 17 days have passed, and I still haven't received my money.

I therefore kindly request your support in this case.

Thank you in advance for your help!

Best regards

Sehr geehrtes Casino Guru Team,

ich wende mich an Sie, da ich Probleme mit einer Auszahlung bei Magic Win Casino habe.

Vor 17 Tagen habe ich dort eine Einzahlung vorgenommen und 150 € gewonnen. Anschlie?end habe ich den Betrag zur Auszahlung beantragt. Laut der Best?tigung vom Casino sollte die Auszahlung innerhalb von 2 bis 4 Tagen erfolgen.

Nachdem diese Frist verstrichen war, kontaktierte ich den Kundensupport. Dort wurde mir mitgeteilt, dass Auszahlungen nun 7 bis 21 Tage dauern k?nnten. Einen konkreten Grund für die Verz?gerung konnte oder wollte man mir nicht nennen. Stattdessen erhalte ich auf Nachfrage immer nur allgemeine Antworten wie "die Auszahlung erfolgt bald" oder "es dauert nicht mehr lange".

Meine Verifizierung ist vollst?ndig abgeschlossen und laut den Angaben auf der Webseite wirbt das Casino damit, Auszahlungen üblicherweise in 2 bis 4 Tagen abzuwickeln. Bisher sind 17 Tage vergangen und ich habe mein Geld noch immer nicht erhalten.

Ich bitte Sie daher herzlich um Unterstützung bei diesem Fall.

Vielen Dank im Voraus für Ihre Hilfe!

Mit freundlichen Grü?en

Unfortunately, as you can see in this casino review here, their safety index is really low, and they have warnings there regarding how they behave.

Our complaint team is not able to get in touch with this casino regarding players complaints at all, as they are not willing to communicate at all.

I would like to tell you now that we'll do everything possible to help out with your case, but unfortunately, as you can understand now, it won't be that easy.

Please, surely keep us informed about any news regarding your withdrawal. We'd surely like to know how you go.

Hey man, give me your email address and I’ll tell you what I did. I’ve successfully got 90% if my deposits back now via chargebacks. Please do not expect to get any money from them via withdrawals. I’ll try to check back here soon to help you

how did you withdraw? Did you use a specific bank and form of withdrawal? I used master card revolut today hoping it will work.

Hi, if you manage to win, please let me know. It would be quite unexpected but in some bright case it might happen.

How long have you been waiting for your money???

Hey did you manage to get anywhere with Giftoza. I have looked about but only instagram shops and 1 on Etsy. Any information would be appreciated

nowhere at all - I have 2 bank accounts and my Kroo account refunded as they said the 'merchant' never responded. My other bank are saying "the transactions that we wrote to you about were to Giftoza which is not a gambling website" so I don't think they even understood what I told them!

Ok thanks! glad you got some money back ??

tried to chargeback but they had my kyc (selfie and drivers license) - bank rejected my request and charged me for filing it. life sucks

same with me - i've taken to odsbudsman as the casino is fake