Hello!

I am an official representative of a gambling&betting platform MegaPari.

I'd like to say hello to everyone who is already familiar with our services and to those who are only considering trying.

That thread is dedicated to providing support and timely replies to any quires that may appear by playing with us.

Please, feel free to refer to me and I will do my best to provide help and support.

Hello Tatiana,

it's nice to have you here and I wish you a pleasant "stay" ??.

We're happy to share a common goal, to support players who may struggle a bit, and provide helpful guidance.

Hey!

Thank you for a warm welcoming ??

Hello Tatiana, just for your information I moved your post from "MegaPari Casino Support and Complaints Thread" to "Megapari Casino - general discussion".

You did nothing wrong but such thread regarding issues, support, complaints already exists here. In the future you can communicate and react to the answers directly through this thread.

For your future promotions you can create thread in category "Bonuses and Promotions" which will be visible here down the page in "Related forum threads".

Welcome and see you soon. ??

There is no better place to find really useful information, no advertising sites and such, so I always find what I need from verified sources, I recommend Casino Guru !

Není lep?í místo pro nalezení skute?ně u?ite?nych informací, ?ádné reklamní weby a tak, tak v?dy najdu co pot?ebuji z ově?enych zdroj?, doporu?uji Casino Guru!

I think that you already are on such sites, aren't you? ??

Hi Magda,

I've noticed you have moved the FIFA tournament to the Megapari bonus thread. But now the thread has your avatar next to the title. How could we add the MegaPari avatar to it again?

Hi, I just wanted to inform you about. ?? As we have said via email and here you need to create your own "Bonuses and Promotions" thread where you post all your promotions during the time (Black friday, FIFA, and next future posts) . No need to start a new thread for each separate promo. Please do the same like me and start completely new thread called " Megapari Casino- Bonuses and Promotions (category Bonuses and promotions). When it is done, I will move all posts from my thread to yours. I just wanted to show you, how it should look like. Thank you

it says "Thread already exists"

Your thread is set correctly now. As you can see at the bottom of this page. Thank you for your assistance.

I have made deposits in Megapari and withdrawals (1 time) by the Mercado Pago method. For unknown reasons, the last deposit was allowed to be made on 04/26/2023 by Mercado Pago but the withdrawal option by Mercado Pago disappeared. They also do not offer me a bank transfer or Rapipago, only cryptocurrencies.

I made the claim but got no response.

He realizado depositos en Megapari y retiros de fondos (1 vez) por el metodo Mercado Pago. Por razones que desconozco el ultimo deposito me dejaron hacerlo el dia 26/04/2023 por Mercado Pago pero desaparecio la opcion de retiro por Mercado Pago. Tampoco me ofrecen Transferencia bancaria ni Rapipago, solo criptomonedas.

Hice el reclamo pero no obtuve respuesta.

Hello,

we are sorry that the payment methods of your preference are not operating right now.

It might happen if the payment agents experience technical issues, if we review or replace them.

Please name your account ID and your request will be solved as soon as possible.

Hello, I contacted support again and after several attempts and delays in responding, the method that had disappeared appeared.

In short, it is your problem, either with the software or with malicious intent. Because if you allow a client to deposit with a method, then you must assure the client that the same method is available for withdrawal and that it doesn't just disappear.

If the casino operates in Spanish-speaking countries, they also have to have a person who is fluent in the language and not respond to queries saying "I am using a translator...".

The problem is solved but it leaves me distrustful. I don't want to risk the same thing happening to me again.

Hola me comunique nuevamente con el soporte y despues de varios intentos y demoras en responder, aparecio el metodo que habia desaparecido.

En fin, es un problema de ustedes ya sea con el software o de mala intension. Porque si permiten que un cliente deposite con un metodo, entonces deben ustedes asegurar al cliente que ese mismo metodo se encuentre disponible para el retiro y que no desaparezca porque si.

Si el casino opera en paises de habla hispana tambien tienen que tener una persona que domine el idioma y no responder a las consultas diciendo "estoy usando un traductor...".

El problema se soluciono pero me deja desconfianza. No quiero arriesgarme a que me pase lo mismo de nuevo.

Hello,

sometimes we need time to revise payment methods, add or change payment agents. At that time the method you use may disappear for some time. After the work is done, the payment method is on the list for deposits and withdrawals again.

We are operating all over the world and constantly expanding our support team. We do have Spanish-speaking managers but there is time when the workloads are too high to address customer requests to a particular manager.

All in all, we understand your disappointment. It would really help if you still share your account ID so that I revise your case and offer you something that would improve your experience.

601497877

Hello.

I recently had a responsible gaming related dispute with Megapari where Casino Guru mediated and agreed with me.

The casino did not accept the mediator's decision because its rating was reduced to "questionable reputation".

Only two days after the valuation was lowered, a new responsible gambling dispute appeared, in which the Casino required a certificate from the player to prove that he was going to therapy in order to close his account.

Finally, the player states that he has already sent the certificate and closes the dispute explaining that they gave him freebets and that the problem is now resolved. (Yes, freebets to a problem player who wants to close his account)

With this complaint the casino recovers its previous reputation.

I THINK IT SHAMEFUL AND SUSPICIOUS.

In my opinion, the casino plays with complaints and false reviews (I have read another thread in which it rewarded good ratings) to manipulate its rating.

Hola.

Recientemente tuve una disputa relacionada con el juego responsable con Megapari en la que medió Casino Guru dándome la razón.

El casino no aceptó la decisión del mediador por que se redujo su valoración a " reputación cuestionable".

Solo dos días después de que se bajara la valoración aparece una nueva disputa por juego responsable, en la que el Casino exige un certificado al jugador para que acredite que está yendo a terapia para poder así cerrar su cuenta.

Finalmente, el jugador afirma que ya envió el certificado y cierra la disputa explicando que le regalaron freebets y que ya está resuelto el problema. ( Sí, freebets a un jugador con problemas que quiere cerrar su cuenta)

Con esta queja el casino recupera su anterior reputación.

ME PARECE VERGONZOSO Y SOSPECHOSO.

En mi opinión el casino juega con quejas y rese?as falsas ( he leído otro hilo en el que premiaba las buenas valoraciones) para manipular su valoración.

Hello!

I moved your post here to the official thread in order to make it better visible to others. Additionally, just a month ago the casino representative responded to the player right here - in this thread, so I figured out it's a good way to go.

I empathize with the complaint summary, if I may add. The whole complaint is available here for all to have a look.

When it comes to the "motivated" user reviews, the thread you mentioned and the post are also available here.

As well as my response.

I'm sorry the complaint wasn't closed successfully.

I have recently tried twice to withdraw the money won at the megapari casino, without success, I have tried both by transfer to the iban account and by withdrawal on a prepaid card which is the card I use to pay into the gaming account, I have tried over and over again without ever succeeding, first he gave me approved then later he gave me denied. It is impossible to withdraw, I finally played them and we are talking more than 1000 euros every time I tried to withdraw. It is not possible, to pay it takes a moment to withdraw it is impossible. ATTENTION

Ho tentato ultimamente due volte di prelevare i soldi vinti al casinò megapari, senza riuscirci, ho provato sia tramite bonifico sul conto iban, sia tramite prelievo su carta prepagata che sarebbe la carta che uso per versare sul conto gioco, ho provato più e più volte senza mai riuscire, prima mi dava approvato poi dopo mi dava negato. è impossibile prelevare, alla fine li ho giocati e parliamo più di 1000 euro ogni volta che ho tentato di prelevare. Non è possibile, a versare ci vuole un attimo a ritirare è impossibile. ATTENZIONE