Drugi korisnik je u pravu. Tim ?e a?urirati va?u ?albu kada za to do?e vreme. Me?utim, koliko sada vidim, na vama je red i Nick ?eka va?e a?uriranje.
U svakom slu?aju, kao ?to vidite, tajmer za ?albe odbrojava preostalo vreme. Svaki ve?i korak zna?i novu nedelju za zainteresovanu stranu - citiraju?i uputstva za vas:
?Svaka uklju?ena strana (vi, kazino ili Casino Guru tim) ima sedam dana da odgovori kada se od njih tra?i da pomeri ?albu. Kada ovaj period pro?e bez odgovora, obi?no biramo da produ?imo vremensko ograni?enje za jo? sedam dana".
Zbog toga, napominjemo da ne mo?emo ubrzati proces uprkos va?im zahtevima. ??
Dakle, za sada prvo odgovorite Niku, a onda ?emo videti kako ?e se ?alba dalje odvijati. Ne brini.
The other user is correct. The Team will update your complaint once the time has come. As far as I can see now, however, it is your turn and Nick is awaiting your update.
Anyway, as you may see, the complain timer counts down the remaining time. Each major step means a new week for the interested party - quoting from the instructions for you:
"Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days."
Due to that, kindly note that we can't speed up the process despite your requests. ??
So, for now, respond to Nick first, and then we shall see how the complaint proceeds. Don't worry.
Automatski prevedeno: