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Unfortunately it's not possible (at least for us Brazilians) to trust the reviews here on casinoguro.

The mostbet platform froze my account in 2 days and has been creating problems to verify my documents. All the documents requested have already been sent, with a video of my face appearing, all the necessary information that if they were a safe and serious platform it would already be possible to confirm the veracity of the documents, but they send a message requesting the same documents several times, without explaining better what is wrong or what is missing.

Lastly, they asked for a photo of the card used for the deposit, I've only made two deposits via PIX and I've even sent proof of the transactions, but my physical NEON bank card only has the last 4 digits printed on it, they want a photo of ALL the digits on the card, and in the neon bank app I can't get this information.

A detail that doesn't make any difference when it comes to verifying my documents, since I sent them PROOF of the two transactions.

After checking on reclameaqui.com.br and portaldaqueixa.com I saw that they are doing this to MANY people, withholding amounts for more than 60 days.

They are practically acting like a financial pyramid, withholding money from several players for months and playing with our money.

The casinoguro platform should pay more attention to these platform evaluations, a 2-month verification and totally weak support does not deserve a high score ever.

They are playing with people and families as if they were nothing.

Infelizmente n?o está sendo possível (pelo menos para nós brasileiros) confiar nas avalia??es aqui no site casinoguro.

A plataforma mostbet congelou minha conta em 2 dias de uso e vem criando problemas para verificar meus documentos. Já foram enviados todos documentos solicitados, video com a minha cara aparecendo, todas informa??es necessárias que se fossem uma plataforma segura e séria já seria possível confirmar a veracidade dos documentos, porém enviam mensagem solicitando os mesmos documentos por diversas vezes, sem explicar melhor o que está errado e o que está faltando.

Por último solicitaram foto com o cart?o utilizado para depósito, eu realizei apenas dois depósitos via PIX e já enviei até mesmo comprovante das transa??es, porém o meu cart?o físico do banco NEON possui apenas os 4 últimos dígitos impressos, eles querem uma foto com TODOS os dígitos do cart?o, e no aplicativo do banco neon n?o consigo essa informa??o.

Um detalhe que n?o faz diferen?a nenhuma para verificar meus documentos já que eu enviei os COMPROVANTES das duas transa??es.

Após verificar no site reclameaqui.com.br e portaldaqueixa.com vi que est?o fazendo isso com DIVERSAS pessoas, retendo valores por mais de 60 dias.

Est?o agindo praticamente como uma piramide financeira, retendo valores de diversos jogadores por meses e brincando com nosso dinheiro.

A plataforma casinoguro deveria ter mais aten??o nessas avalia??es das plataformas, uma verifica??o por 2 meses além do suporte totalmente fraco n?o merece nota alta nunca.

Est?o brincando com pessoas e famílias como se n?o fossem nada.

I have read about your verification problem and to tell you the truth it is quite strange. Like you, I would like to know that if something is wrong on a document, what is it so that I can send the correct one. 

But I see that's not the only problem when you mention that you can't verify the card you deposited with. Did you tell the casino that you couldn't even get it from the bank? I think in that case they should try to find some alternative. On the other hand, if you visit the bank, isn't it possible to get a document confirming what the casino wants? This is something that seems to me to be a fairly simple request and also a common one. 

Anyway, since you have a complaint with us, we will try to help you and see if we can. 

I hope so and you will be able to withdraw the money. 

If you get any more information and the case moves forward, feel free to let me know. 

I contacted the bank and they explained that the physical card has a different numbering for security reasons, the numbers in the banking app are for the virtual card and can be changed if it is cloned. The casino insisted on the numbering of the physical card, but with all the numbering, data and security code printed on the card, anyone can use my card at will.

Another detail: as I said, I've only made two deposits via Pix transfer, and I've already sent them the deposit slips, a printout of all the screens in the banking app, and a printout of Neon Bank's support confirming that it's not possible to provide the full card numbers by documentary means.

These procedures, if they were just to ensure security, would have been resolved by now. I even sent a video showing all the documents, the computer screen with the accounts open, I showed my face, I spelled out my documents, which was supposed to be more than enough to prove my identity, but the truth is that several casinos are acting as financial pyramids with the excuse of verification, they withhold amounts from several players for months and we are left without our money without any support.

I know you guys at casinoguru are serious and provide a huge service to casino users, but these high marks for platforms like mostbet end up leading people like me to fall for it.

Serious platforms resolve the verification process in the chat itself in real time, or at most within 3 days. Now it takes more than 60 days to look at a document? That's a scam.

Fiz contato com o banco e me explicaram que o cart?o físico possui uma numera??o diferente por quest?es de seguran?a, os numerais que est?o no aplicativo bancário s?o para cart?o virtual e podem ser alterados caso seja clonado. O cassino insistiu querendo a numera??o do cart?o físico, detalhe: com toda numera??o, dados e código de seguran?a impresso no cart?o qualquer um pode utilizar o meu cart?o a vontade.

outro detalhe, como informei eu realizei apenas dois depósitos via transferência Pix, sendo que já enviei para eles os comprovantes dos depósitos, print de todas telas do aplicativo bancário, print com o suporte do banco neon me confirmando n?o ser possível informar por meio documental os números completos do cart?o.

Esses procedimentos se fossem mesmo só para garantir seguran?a já teria sido resolvido, eu enviei inclusive vídeo mostrando todos documentos, tela do computador com as contas abertas, mostrei minha cara, soletrei meus documentos, que era pra ser mais que suficiente para comprovar minha identidade, mas a verdade é que vários cassinos est?o agindo como piramide financeira com a desculpa de verifica??o, eles retém valores de diversos jogadores por meses e ficamos sem nosso dinheiro sem ter suporte algum.

Sei que vocês da casinoguru s?o sérios e prestam um servi?o enorme para os usuários de cassino, mas essas notas altas para plataformas como a mostbet acabam levando pessoas como eu a cair nessa furada.

Plataformas sérias resolvem o processo de verifica??o no próprio chat em tempo real, ou no máximo com prazos de 3 dias. Agora demorar por mais de 60 para olhar documento? Isso já é golpe.

So if it's not possible to get it and you explained it to the casino anyway, it should be possible to find something that would suit. However, it is important that the casino cooperates and if you can't verify and get the money, then we will try to help you.

As far as the rating is concerned, only when it is found that the casino has made a mistake and they won't try to fix it, then it can change. Until then, it won't be any different.

In the end, I hope that everything can be resolved in this case.

I have never had a problem with withdrawals at this casino - of course, they are not large amounts, but I always deposit by card and withdraw. Within 30 minutes the funds are in my account. I am a player from Poland, by the way.

Ja na tym kasynie nigdy nie mia?em problemu z wyp?atami - wiadomo nie s? to du?e kwoty ale zawsze wp?acam kart? i wyp?acam . w ci?gu 30minut ?rodki s? na moim koncie. Jestem graczem z Polski jak co?.

It is great that you are happy there.

Just be careful, please, and try not to share any sensitive information on the forum. It is not that safe, you know.

How long do you play at this casino?

Hello everyone! Registered on project. But for some reason I can't make a deposit, maybe someone had problems?

Mosbet Casino – Total Scam!

Mosbet isn’t a casino. It’s a full-blown scam preying on people. If you try your luck there, be prepared to get screwed over hard. Sure, you might win something, but good luck ever seeing that money. The moment you try to cash out, they hit you with endless excuses, delays, fake "verification issues," and technical BS. It’s all a game to avoid paying out.

Support? Useless clowns. Arrogant, unhelpful, and clearly trained to give you the runaround until you give up. Half the time they don’t even respond, and when they do, it’s scripted garbage that solves nothing.

Their terms and conditions are a joke – written in a way that lets them keep your money for basically any reason. All they need is some made-up violation and boom – your account is blocked, your winnings are gone, and there’s nothing you can do.

Mosbet is trash and should be shut down. Anyone putting money in there might as well throw it in the fire – at least then you’ll stay in control of how you get burned.

Verdict: SCAMMERS. FRAUDS. GARBAGE. Stay the hell away unless you want to lose your money and your mind.

Hey, I see you haven't had the most pleasant casino experience. 

But I'd like to ask if you've experienced all this? Do you still have money in your gaming account or not? If so, are there still problems regarding verification or something else? 

Please let me know so I know if we can help you.

The money from the almost won bonus of 2000 CZK suddenly disappeared when it should have been credited to me. The excuses started that I played with other means than I had. But that is nonsense, because the % scale to get this money increased and at approximately 99.89% everything disappeared.

Peníze ze skoro vyhraného bonusu 2000,-K? najednou zmizely, kdy? u? mi měly byt p?ipsány. Za?aly vymluvy, ?e jsem hrála z jinych prost?edk? ne? jsem měla. Ale to je nesmysl, proto?e %stupnice k získání těchto peněz p?ibyvala a u p?ibli?ně 99,89% zmizelo v?e.

Hi! Contact support, they respond quickly.

Hi, did you manage to resolve this somehow? I saw that another player recommended you to contact support, which is probably what I would do. 

Have you tried that?

From what other means? Do you mean either from real money or a bonus or was there something else involved? Could you show me the bonus?

Z akych inych prostriedkov? Mas na mysli bud z realnych penazi alebo bonusu alebo nieco ine v tom bolo? Vedela by si mi ukazat ten bonus?

I discussed it with them and they sent me to hell... They said they were sorry it turned out like this... Just such crap

S těmi jsem to ?e?ila a poslali mě do háje.... Pry jim je to líto, ?e to takhle dopadlo... Prostě takovy kecy

Good for you, but it was the second answer, not the one you answered, so can you please answer my question? ??

Dobre pre teba ale bola ta druha odpoved, nie ta na ktoru si odpovedala, mozes mi prosim teda odpovedat na otazku? ??

Mostbet... ridiculous.

I created an account last year — I placed bets and withdrew without any issues. Then I stopped betting for a while.

A few months later, I got back into it… but since I had changed my phone number, I lost access to the old account.

So, I created a new one and went to the chat to inform them (that I had a second account because I couldn’t access the first one).

They were understanding and told me they would need to "link" the accounts, and that it was actually good that I had informed them.

I waited, waited, and in the end… I got blocked and they kept my money (over €1,000).

To me, this is an attempt at theft and fraud.

What was the reason for that, though?

If they told you they will fix it, they should do so, for sure.

Did you deposit the money to the new account?

i deposit yes for place some bets .. meanwhile, my bets won and balance increased.

They dont want to pay , because they are not paying any wiiners. I saw it on a Portugal site for disputes , and there are alot of people with complaints open against MOSTBET.

Maybe due to some regulation, they feel like Portugal is a nice place to scam costumers.

Inicially, when i registered, i got the link from a "influencer" on social media. I went back to talk to him and also he cliam that MostBet dont even pays for social media influencers there are sharing content ( as contracted).

Hmm I find that strange. Personally, I would ask the casino beforehand if I can open a new account or what I should do in such a situation. If you do it arbitrarily they may consider it a violation of the rules.

On the other hand, I would say that if they told you that it's ok and they link the accounts, I don't see what the problem is. 

Have you tried filing a complaint somewhere?