Dragi/a Sqx77kwwpy,
Hvala vam ?to ste se javili i podelili svoje nedoumice.
Razumemo koliko su blagovremene isplate va?ne i ?ao nam je zbog ka?njenja u va?em procesu verifikacije. Imajte u vidu da na? KYC (Poznaj svog klijenta) tim radi od ponedeljka do petka i ne obra?uje verifikacije tokom vikenda. Ovo mo?e objasniti ka?njenje koje ste do?iveli.
Ako su va?a dokumenta podneta blizu ili tokom vikenda, ljubazno vas molimo za jo? malo strpljenja dok na? tim pregleda va? slu?aj. Budite uvereni, svaki zahtev za verifikaciju se pa?ljivo obra?uje kako bi se osigurala bezbednost svih igra?a.
Ukoliko vam je potrebna dodatna pomo? ili imate pitanja o va?em konkretnom slu?aju, toplo vam preporu?ujemo da kontaktirate na? tim za podr?ku koji je dostupan 24/7 putem ?askanja u?ivo ili e-po?te na Rado ?emo vam pru?iti dodatnu pomo?.
Hvala vam na razumevanju i strpljenju.
Srda?an pozdrav,
Potreban je predstavnik Spin kazina.
Dear Sqx77kwwpy,
Thank you for reaching out and sharing your concerns.
We understand how important timely withdrawals are, and we’re sorry to hear about the delay in your verification process. Please note that our KYC (Know Your Customer) team operates Monday through Friday, and does not process verifications over the weekend. This may explain the delay you've experienced.
If your documents were submitted close to or during the weekend, we kindly ask for a bit more patience while our team reviews your case. Rest assured, every verification request is handled carefully to ensure the security of all players.
If you need any additional help or have questions about your specific case, we strongly encourage you to contact our 24/7 support team via live chat or email at [email protected]. We'll be happy to assist you further.
Thank you for your understanding and patience.
Best regards,
Need For Spin Casino Representative.
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