OZWIN casino accepts players from Kazakhstan, but does not want to pay out the winnings. I signed up at this casino about a year ago. Passed account verification, made a deposit. Took a bonus of 300%. Successfully fulfilled the bonus conditions. Without any problems, limbo withdrew money from the account. Everything was amazing. But as they say, happiness cannot last forever. This time the casino has shown its true colors. I made a deposit of 50 AUD, bought a coupon that had no withdrawal limit. During the game I, ZOMBIE, I covered the entire field with the same symbols and got a lot of bonus games. Despite the coupon, which has no limit on winning, when the balance reached 500 AUD, the casino stopped my game, motivating it with a limit on winning. Moreover, now he does not want to pay me the remaining money. I passed the register from the LCB website, according to their affiliate program. OZWIN does not pay me my winnings, and the LCB site helps the casino hide their illegal actions. They lie to me all the time. Like casino staff. So are the operators of the LCB site. Here is the link to the complaint if interested https://lcb.org/onlinecasinobonusforum/player-complaints/ozwin-casino-cashout-problem.

casinomentor informs that this casino does not accept players from Kazakhstan. Whom to believe?

OZWIN casino принимает игроков из Казахстана, но не хочет выплачивать выигрыш. Я регистрировался в этом казино примерно год назад. Прошёл верификацию счёта, внёс депозит. Взял бонус 300%. Успешно выполнил условия бонуса. Без каких лимбо проблем снял деньги со счёта. Всё было прекрасно. Но как говорят, счастье не может быть вечно. На этот раз казино показало своё истинное лицо. Я внёс депозит 50 AUD, выкупил купон который не имел лимита на вывод. В процессе игры я I,ZOMBIE я покрыл всё поле одинаковыми символами и получил множество бонус игр. Не смотря на купон который не имеет ограничения на выигрыш, при достижении баланса 500 AUD, казино остановило мою игру, мотивируя это лимитом на выигрыш. Мало того теперь не хочет выплачивать мне оставшиеся деньги. Я проходил регистра с сайта LCB, по их партнёрской программе. OZWIN не выплачивает мне выигрыш, а сайт LCB помогает казино скрывать свои не правомерные действия. Мне постоянно лгут. Как сотрудники казино. Так и операторы сайта LCB. Вот ссылка на жалобу если интересно https://lcb.org/onlinecasinobonusforum/player-complaints/ozwin-casino-cashout-problem.

casinomentor сообщает что это казино не принимает игроков из Казахстана. Кому верить?

Dear Matej where are you. I really needed your help. I was waiting for you to come to my aid. I imagined that the heavens were about to open and Matej in the form of a lion would unleash his anger on an unfair casino. With lightning from his eyes and thunder from his ... will make you pay the winnings. But that did not happen. I was right. No one bites the hand from which he receives food.

There is a chance to prove that I am wrong. Slotastic casino with a good reputation from your site, also does not pay out my winnings.

What do you think?

Уважаемый Matej где же вы. Мне так была нужна ваша помощь. Я так ждал что вы придёте мне на помощь. Я представлял, что вот вот раскроются небеса и Matej в образе льва обрушит свой гнев на не честное казино. Молнией из глаз и громом из своей .... заставит выплатить выигрыш. Но этого не произошло. Я был прав. Ни кто не кусает руку, из которой получает еду.

Есть шанс доказать, что я ошибаюсь. Казино Slotastic с хорошей репутацией от вашего сайта, так же не выплачивает мой выигрыш.

Что скажете?

Hello Djamil.

As you can see, I am here to help you.

In your case: http://www.kpvfaw.com/ozwin-casino-player-has-been-asked-to-provide-documents, we already investigated the case and based on all the facts, we closed it in your favour - the casino got some black points, and the rating of the casino was deducted. I am sorry, but we have no legal power how to force the casino to pay you.

For each casino, it is a requirement from their regulators to check the players' identity from time to time. In your case, you were unable to send the casino the proof of address, and they did not pay you based on that. These regulations are usually more and more strict. For RTG casinos, it's a bit different because most of the RTG's casinos don't have a license. So they can make some exceptions when they see that there should be some. But why this casino doesn't want to make one exception for you is unclear.

I completely understand that in your country, it might be hard for you to get an English proof of address, but you should not blame the casino that it's their fault. The same situation might happen again, and you should be prepared for it. My suggestion is to translate some document in the Kazakh language to English; where is your full address. Maybe make a deal with the translator because this document cannot be too old. So, for example, a phone bill or something you get every month is perfect and maybe deal with the translator to pay him some reduced fee for translating the same document repeatedly. (but I understand that this might be impossible if there is no such document)

From the LCB communication: You ask them about the casino ADR, and you meant probably the regulator. They answered "Curacao", and you wrote to the MGA (Malta). However, this casino operates without a license, but they have a Complaint Dispute System:

https://www.centraldisputesystem.com/form.asp?casinoID=1198

You have still a two way how to get your winnings.

1. translate some of your documents with full address or make a dispute and point out that (and you need to give them a good example) that another RTG casino already accepted documents that you sent before. Also write that you have troubles getting what the casino asked you for because simple in your country all the government documents are without address.

Another option could be a deal with the casino that you will go to the notary in your country and make a statement in English that you live in this address and show proofs to the notary and make a notarized statement in English that this is your true address.

Regarding a coupon:

The casino has this rule:

14. Please note that any no deposit bonus will have a maximum cash-out of 5x the bonus amount given (unless stated otherwise) e.g. $100 bonus - max. cash-out will be $500. No exceptions can be made if a Random Jackpot is hit. The rule will only be annulled after a customer's balance has reached below $1.

The winnings you mentioned was from the free round. Maybe the casino applied this rule by software.

An anyway, more important rule for you:

25. Players from the following countries do not qualify for any bonuses: Albania, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Bulgaria, Germany, Hungary, Indonesia, Kazakhstan, Kyrgyzstan, Lithuania, North Macedonia, Malaysia, Mauritius, Moldova, Montenegro, Poland, Romania, Russia, Slovakia, Slovenia, Tajikistan, Thailand, Turkey, Turkmenistan, Ukraine, United Kingdom, Uzbekistan.

So still, it looks that if they want, they could be able to cancel all your bonus winnings based on this rule.

Stop talking nonsense. You are justifying the lies that the casino imposes. The trouble is that I am legally unable to file a complaint. Someone asked on the site whether it is possible to constantly win at the casino. Here is the answer. You just won't be allowed to do it. If you can beat the software, then you just run into simple human stupidity.

PS I deeply doubt that you have the full address on your utility bills. Country zip code. This is stupid. However, this rule did not stop the casino from taking my money.

Хватит нести всякую чушь. Вы оправдываете лож которую навязывает казино. Вся беда в том что я юридически не могу подать жалобу. Кто то спрашивал на сайте можно ли постоянно выигрывать в казино. Вот и ответ. Вам просто не дадут это сделать. Если вы можете обыграть программное обеспечение, то вы столкнётесь просто с простой человеческой глупостью.

P.S Я глубоко сомневаюсь что у вас на квитанциях за коммунальные платежи прописан полный адрес. Индекс Страна . Это глупо. Однако это правило не помешало казино взять мои деньги.

https://www.centraldisputesystem.com/form.asp?casinoID=1198

Writing on this link is tantamount to leaving a complaint on your website.

https://www.centraldisputesystem.com/form.asp?casinoID=1198

Писать по этой ссылке равносильно, что оставлять жалобу на вашем на сайте.

Djamil, I truly don't understand you.

You asked for help, and I came and helped you as much as I could. (No, sorry, I can't give you that money or force the casino as I explained) We didn't justify any of the lies and actually punished the casino and stand on your side the whole time. And you are still mad at us? Why?

BTW: here is an example of how a utility bill looks like in my country (with address and zip code as you can see)

Matej is not making any claims against you personally or against any of your colleagues. My anger is directed at what you are doing, and it is not without reason.

You cover and justify the casino. Your rating means nothing. OZWIN Casino has a poor rating on your website, on the LCB website, this casino is presented as one of the best. This is a Good and Ugly game. I don't see any help from sites like yours. This is a big show that is played out when a complaint is filed, only so that the person who made the complaint experiences as many difficulties as possible before receiving their winnings.

My anger is directed against this lie. There is nothing worse than lying on someone's whim in order to justify and maintain the dubious reputation that is displayed on your site for this casino.

I will repeat myself. Your code of honor is just empty words, I'm sorry that for a moment I believed in your frankness.

As for the receipt, in your country it can be provided as a document. In my country, this is just a notice, it has no legal force, it is not presented as a document, it is just a reminder to me, from the supplier, that I used his services. And therefore, there is no point in certifying this notice with a notary. And all these casinos approved my account a year ago. And suddenly it was urgently needed in all casinos to update documents, and precisely after winning. That's what I'm angry about.

Matej не предъявляю претензии лично к вам, или к кому либо из ваших коллег. Мой гнев направлен на то чем вы занимаетесь, и он не без оснований.

Вы именно прикрываете и оправдываете казино. Ваш рейтинг ничего не значит. На вашем сайте Казино OZWIN имеет плохой рейтинг, на сайте LCB, это казино представляют как одно из лучших. Это игра "Хороший и Злой". Я не вижу помощи от таких сайтов как ваш. Это большой спектакль, который разыгрывается при подачи жалобы, лишь для того что бы человек который подал жалобу, испытал как можно больше трудностей прежде чем получить свой выигрыш.

Мой гнев направлен против этой лжи. Нет ничего хуже чем лгать по чьей либо прихоти, чтобы оправдать и сохранить сомнительную репутацию что выставлена на вашем сайте для этого казино.

Я ещё раз повторюсь. Ваш кодекс чести это лишь пустые слова, мне жаль что я на какое то мгновение поверил в вашу откровенность.

Что касается квитанции, это в вашей стране её можно предоставить как документ. В моей же стране это просто уведомление, оно не имеет никакой юридической силы, её не представляют как документ, это лишь напоминание мне, от поставщика , что я пользовался его услугами. И потому нет никакого смысла заверять это уведомление у нотариуса. И все эти казино утвердили мой счёт ещё год назад. И вдруг срочно понадобилось во всех казино обновить документы, и именно после выигрыша. Вот на что я сержусь.

So I found a confirmation of my account a year ago. All casinos in this group also confirmed my documents. I provided the same documents as now. This is exactly what OZWIN casinos, Slotastic casinos, EL Royale casinos and other RTG casinos have done. Each of these casinos have previously verified my account. At the moment I have this.

it is at its best. And at worst, it's just not a payoff. How OZWIN and Slotastic casinos do it. Each of these casinos have previously verified my account.

And you offer links that don't work.

https://www.centraldisputesystem.com/form.asp?casinoID=1198

This one-page site has been hanging out on the internet for ages. And he did not help more than one user.

Вот я нашёл подтверждение моего счёта год назад. Все казино этой группы точно также подтвердили мои документы. Я предоставлял те же документы что и сейчас. Точно так это сделало и казино OZWIN, Slotastic, EL Royale Casino и другие RTG казино. Каждое из этих казино подтвердило ранее мой счёт. На данный момент я имею вот это.

это в лучшем случае. А в худшем это просто не выплата. Как делает казино OZWIN и Slotastic. Каждое из этих казино подтвердило ранее мой счёт.

А вы предлагаете ссылки которые не работают.

https://www.centraldisputesystem.com/form.asp?casinoID=1198

Этот одностраничный сайт болтается в интернете уже вечность. И не одному пользователю он не помог.

Dear Djamil.

Look, it is your opinion, and it doesn't matter what I write to you. It looks like you have your own truth.

The case you sent was rejected because of evidence from the casino, and it is not related anyhow to this topic.

You asked why last year what you sent was enough and now is it not. I can ask why last year the ticket on the bus cost €1 and this year it is €1,5. The rules are changing. It would help if you got used to it.

I explained to you your options, and I can't do more for you.

You are obviously a VPN user with at least two accounts on our website, and we are still helping you...

It's all tied into one. I provide evidence and you don’t. Who is the truth behind? You cannot provide anything. This case is associated with all RTG casinos. If I had done the zeroing of my deposit, no RTG casino would have accepted me. I don't need to cancel my deposit. My turnover for the last year was over 10,000 USD. I'm just wondering who makes you carry such heresy. And I have never made a deposit more than 20 USD. It's even ridiculous to dispute such a sum. I am not holding on to your site, I have already told you about this. I'm just wondering how you keep dodging. I cannot say that your site helped me in solving any problem. On the contrary, you try to add more false information by suggesting links that do not work. And the way you react to my opinion proves once again that you are not telling the whole truth.

Это всё связанно в одно. Я предоставляю доказательства а вы нет. За кем правда? Вы не можете ничего предоставить. Это дело связанно со всеми RTG казино. Если бы я сделал обнуление депозита ни одно казино RTG меня бы не приняло. Мне незачем аннулировать свой депозит. Мой оборот за прошлый год составил более 10000 USD. Мне интересно просто кто вас так заставляет нести такую ересь. И я никогда не делал депозит более 20 USD. Такую сумму даже смешно оспаривать. Я не держусь за ваш сайт, я уже говорил вам об этом. Мне просто интересно как вы постоянно изворачиваетесь. Я не могу сказать что мне помог ваш сайт в решении какой либо проблемы. Наоборот стараетесь добавить больше ложной информации, предлагая ссылки которые не работают. И то как вы реагируете на моё мнение ещё раз доказывает что вы не говорите всей правды.

Djamil,

"It is simple. If you want to travel to another country you need a passport. You don't need an ID card, driving license, or any other card you have. You simply need a passport. It was nice that a year ago you needed only an ID card, but now if you want to visit a neighbouring country, you need a passport—end of the story."

You have at least two accounts on our website, a list of IP addresses longer than yellow pages, and if any casino sees you this way, I am sorry, but you need to prove them your address - end of the story.

They do not say that they don't want to pay you. They say what you need to do. I offered you three options of what to do, and you are still complaining, unbelievable...

I don't want to get into the conversation about your case since I'm not familiar with it. Feel free to discuss your case, feel free to complaint against casinos, against people who were dealing with your cases, but do it in this thread.

I'm already tired of reading how bad we are in every single post of yours on this forum. You write it into the competition thread, you write it when someone asks about NetEnt, you write it everywhere. I'm fed up! If you continue, I'll ban you. Seriously.

As Matej already mentioned, your list of IPs and locations is insane. There's no wonder you have issues with verification in many casinos (as you mentioned earlier). Every decent casino would consider it as suspicious activity that needs to be investigated properly.

According to what I've been reading from you in recent months, you still don't understand how our business works. You still believe that we have some special reason to defend casinos with bad reputation. You're still persuaded that we generate money by defending a casino that we rated with 4.6/10 and that we don't recommend to anyone. We don't have any reason to do so, since casinos that don't have a great reputation on our website aren't a meaningful source of income for us, because most of people will simply chose those with better rating.

You don't need to write long stories. How do you know what the casino is asking of me? After all, your request was not answered.

As for VPN, I know when to use what and where. What's so terrible that I have two accounts here? I do not participate in your promotions. And I don't use my notes for personal gain.

Не нужно писать длинные истории. Откуда вы знаете что просит у меня казино? Ведь вам не ответили на ваш запрос.

Насчёт VPN я знаю когда что и где применять. Что страшного что у меня здесь две учётные записи? Я не участвую в ваших акциях. И не использую свои записи в корыстных целях .

And don't scare me with a ban. I do not stick to a site where they delete what they consider not profitable for their business. There is no need to lie. Everyone has their own truth, but one truth. Everyone has their own point of view. You ignore comments that are not beneficial to you, leaving only your own. Believing that only what you say should be considered true

И не стоит пугать меня баном . Я не держусь за сайт где удаляют то что считают не выгодным для своего бизнеса . Не нужно лгать . Правда у всех своя, а истина одна. Каждый имеет свою точку зрения. Вы игнорируете не выгодные вам замечания оставляя только свои. Считая что только то что вы говорите должно считаться правдой

"From what I’ve read from you in recent months, you still don’t understand how our business works. You still believe that we have special reasons to defend casinos with a bad reputation. You are still convinced that we make money. money protecting a casino with a 4.6 out of 10 rating, which we do not recommend to anyone.We have no reason for this, as casinos that do not have a good reputation on our website are not a significant source of income for us, because most people will just pick the ones with the higher ratings. "

I will allow myself to continue your speech.

"because most people will just pick the ones with the higher ratings. Slots Empire Casino, for example."

For which you fight so zealously. That they are ready to slander the innocent.

"Судя по тому, что я читал от вас в последние месяцы, вы все еще не понимаете, как работает наш бизнес. Вы все еще верите, что у нас есть особые причины защищать казино с плохой репутацией. Вы все еще убеждены, что мы зарабатываем деньги, защищая казино с рейтингом 4,6 из 10, которое мы никому не рекомендуем. У нас нет никаких причин для этого, поскольку казино, которые не имеют хорошей репутации на нашем веб-сайте, не являются для нас значимым источником дохода, потому что большинство людей просто выберут те, у которых рейтинг выше."

Позволю себе продолжить вашу речь.

" потому что большинство людей просто выберут те, у которых рейтинг выше. Например Slots Empire Casino "

За которое вы так рьяно бьётесь. Что готовы оболгать не виновного.

In the meantime, there is no need to worry about it. "

This is what casinos do when they are tolerant of other nations, customs, and habits.

??

Вот так поступают казино, которые испытывают толерантность к другим народам, нравам, привычкам.

They answered "Curacao" and you wrote to MGA (Malta). However, this casino operates without a license, but they have a complaint handling system

I'm wondering how you know that I submitted a request to the MGA. I haven't written about this?

Они ответили ?Кюрасао?, а вы написали в MGA (Мальта) . Однако это казино работает без лицензии, но у них есть система рассмотрения жалоб

Мне интересно откуда вы знаете что я подавал запрос в MGA. Я не писал об этом?

Here is another casino with a good rating. Did you specifically choose it for me?

This is their answer to me. When you have a bus ticket cost 1 euro.

Вот ещё одно казино с хорошим рейтингом. Вы специально выбрали его для меня?

Это их ответ мне. Когда у вас автобусный билет стоил 1 евро.

It's simple. We use the information we get from the casino. If they claim the bonus is available for players in Kazakhstan, we send it to players from Kazakhstan. Of course, we shouldn't send bonuses that in fact aren¨'t available, but we send these bonuses to 96 different countries and it would be very time consuming to check the countries one by one. Thus we trust the information we get from the casino. Unfortunately as we see in this case, the information isn't correct.

I already discussed it with my colleagues since this is not the first time when it happened. The thing we can do is to contact the casino right before we send the bonus and ask them to double check the bonus availability for the given list of countries. It should help, but it's never 100%.