Hi, if you have entered the withdrawal just now, try to be patient and wait what will happen. The casino didn't ask you for any documents? Did you play here with the bonus or not? 

This casino is probably paying for advertising to be rated as the most secure casino.

One of the worst casinos.

Issues with withdrawals, rude people in customer support, and on top of that, you wait up to an hour just for someone to give you a copy-paste response and then leave the chat.

1/10

Greetings, according to what I saw in our review the casino should be closed. 

Do you play here normally? We didn't have a very good safety index and it was pretty low to be honest. 

Do you still have any money to withdraw? 

I have one question, I saw that you have a complaint against Powbet Casino and I have a little feeling that this post might be about that casino and not the one you are writing about. Is that by any chance the case and you just got your threads mixed up? ??

Yes, you are right. The objection refers to Powbet casino.. Powbet casino is scandalous, it deserves the harshest condemnation, I would ask you not to give such casinos the biggest security blackmail in the future, you are ruining your reputation and creating problems for us players.

Da, upravu ste. Prigovor se odnosi na Powbet casino.. Powbet casino je skandalozan, zasluzuje najjostriju osudu, molio bih Vas da ubuduce takvim Casinima ne dajete najvece ucene sigurnosti, rusite ugled sebi a nama igracima stvarate probleme.

I see it has been dragging on with your withdrawal for quite a long time and it is certainly not pleasant. If the casino fails to resolve this complaint then the safety index will change but until then it probably won't. Despite the fact that it has been going on for an enormous amount of time, so far they have not had a single complaint that they have ignored and not resolved, so I expect the same in your case. I hope everything will be settled as soon as possible.

• Hello, I am a user from Spain and I am trying to withdraw my winnings from Powbet and they only send out the ball and do not process my withdrawals.

• Hola buenas soy un usuario de Espa?a y estoy intentando retirar mis ganancias en powbet y solo mandan balones fueras y no procesan mis retiros.

It has already been 3 and 5 business days, which is how much they count to proceed to accept the withdrawal, and reading this website I see that everyone has problems with this casino to withdraw their winnings.

Han pasado ya 3 y 5 días laborables que es como cuentan ellos para proceder a aceptar el retiro y leyendo está web veo que todo el mundo tiene problemas con este casino para extraer las ganancias

Hi,

I'm sorry you did not come across this thread or even user feedback earlier. At least now you know that this casino pays the players out; it is still slow with the payments, according to others. Despite its higher score, players keep reporting delayed payments.

To calm you a bit, as far as we know, the casino will pay eventually; frankly, it takes longer than usual.

Try to be patient.

Do they still pay this casino? I've been trying to withdraw since January 1st and they cancel my withdrawal all the time

siguen pagando este casino? estoy intentando retirar desde 1 de enero y me cancelan el retiro todo el rato

Hi!

I want to give you a firm response, but it is not that easy, as you may have guessed. According to the Safety index, this casino pays out to players who follow the rules and win; however, players have been complaining about a very negative experience, which may include a longer withdrawal period and other issues.

Is there a chance the cancellation were caused by thechnical issues? I believe it is about good communication from the support. So, what did they tell you, please?

They cancel my withdrawals and don't give any reason, then I went to contact them in the chat and they claim technical problems and tell me to request the withdrawal again, 4 withdrawals and 4 cancelled

me cancelan los retiros y no dan ninguna razon, luego fui a contactarlos en el chat y alegan problemas tecnicos y me dicen que vuelva a pedir el retiro, 4 retiros y 4 cancelados

When was the last time they cancelled your request?

Maybe it is time to file a complaint if they are not able to fix the issue themselves. What do you think?

I believe that our team can try to intervene and hopefully help get it done.

Just follow this link where you can do so. We'll wait for any updates from you.

On Friday they cancelled my last withdrawal and today I have requested the withdrawal again, the link tells me that I have played with a bonus, I think that all casinos offer some welcome bonus and I played it last year and since then I continue playing with real money.

El viernes me cancelaron el ultimo retiro y hoy mismo he vuelto a pedir el retiro, en el enlace me sale que si he jugado con un bono, yo creo que todos los casinos ofrecen algun bono de bienvenida y yo lo jugue el a?o pasado y desde entonces sigo jugando con dinero real

Okay. Let's see now how your complaint will unfold and if the intervention from our team will be needed.

cancelled bets and canceled withdrawal!!!

анулировали ставки и отменили вывод!!!

Have the casino provided any explanation for doing so, though?

They said in the chat that they were sorry that I lost money... They didn't even understand my question. Why did they take my money and not withdraw it... They pretended to be fools and that's it...

они в чате сказали, что они сожалеют о том что я потерял деньги.. они даже непоняли меня с вопросом. почему мои деньги забрали себе и не вывели.. прикинулись дураками и все....

Did you receive any email from the support, perhaps?

Our team will surely investigate the whole matter in your complaint now, and hopefully we'll be able to find out the reason.

Please stay tuned and wait for the next steps.??

I can't log into my account at all and there is no answer, nothing, and no money from them... they simply cancelled my bets and withdrawals and blocked the account!

я войти немогу в акаунт вообше и ответа нет ничего нет и денег нет от них.. просто отменили ставки мои и вывод средств. и заблокировали аккаунт!

So it really must be hard for you like this. Please try to hold on, and our team will do their best to help you out.

Unfortunately, with the high number of complaints we have to deal with, it is not possible to get back to you right away, so just watch the timer on your complaint.