Hello, I wanted to ask other people's opinions about cashback at this casino. I lost about 3000 to 3500 euros and got a total of 150 euros in cashback. That means not even 5%. The casino tries to lure players with the motto up to 25% cashback. In reality it is not mentioned exactly (wins minus losses) how much cashback you get. It also depends on your alleged loyalty level in the casino what you get. But due to the lack of rules, the casino itself decides how much cashback a player gets, they decide this arbitrarily and the cashback is only credited on request. There is only one payment per day, you cannot apply for the second. And there are no limits or you can only close the account. I can only say in 8 years online casino this is the worst. Casinos have not paid me out before, but even these were better. I had 2 nondeposits with a 10x profit cap a long time ago. After that I deposited 1500 euros again and get no more no deposit bonuses. E-mails were not answered for a long time until I wrote a bad review here. Suddenly the answers came by mail within 1 hour. Says it all, more appearances than it is, they're just trying to look good on the internet, but they're miles away from that. In addition, many deposits are missing from the transaction list, they do not want to send me a transaction list and it is refused.

Hallo, i ch wollte mal die Meinung anderer Leute zum Thema Cashback in diesem Casino befragen. Ich habe ca 3000 bis 3500 Euro reinen Verlust und hab insgesamt 150 Euro Cashback bekommen. Das heisst nicht einmal 5%. Das Casino versucht die Spieler zu locken mit dem Motto bis zu 25% Cashback. In Realit?t wird nicht genau erw?hnt(Gewinne minus Verluste) wie viel Cashback man bekommt. Es kommt auch auf eure angebliche Loyalit?t Stufe im Casino an was ihr bekommt. Aber durch fehlende Regeln entscheidet das Casino selbst wie viel Cashback ein Spieler bekommt, dies entscheiden sie willkürlich und das Cashback wird erst auf Nachfrage gutgeschrieben. Es gibt ja auch nur eine Auszahlung am Tag, die zweite kann man nicht beantragen. Und es gibt keine Limits bzw man kann nur das Konto schliessen. Ich kann nur sagen in 8 Jahren Online Casino ist dies das schlechteste. Casinos haben mir schon mal nicht ausbezahlt, aber selbst diese waren besser. Ich hatte 2 mal einen nondeposit mit 10x Gewinnbegrenzung vor l?ngerem. Danach habe ich 1500 Euro wieder eingezahlt und bekomme keine no deposit Boni mehr. Auf E-mails wurde lange nicht geantwortet bis ich hier eine schlechte Bewertung geschrieben. Pl?tzlich kamen die Antworten per Mail innerhalb von 1 Stunde. Sagt doch alles, mehr Schein als sein, sie versuchen nur gut im Internet dazustehen, davon sind sie aber Meilenweit entfernt. Zudem fehlen in der Transaktionsliste viele Einzahlungen, eine Transaktionsliste wollen sie mir nicht senden und es wird verweigert.

I tried to figure out a decent response, but as long as I have never played there, I'd say it would be best to let others express their own experiences.

Thank you for taking the time and effort, though.

So the support doesn't seem to be trained here either. Today I deposited 2 more times, after each deposit I had to contact the support so that my deposit was credited at all. When asked why, he said he couldn't tell me why the deposit wasn't automatically credited. When I wanted to look at my previous deposits, the transaction history showed me nothing. Again I asked why I can't see my deposits. He said if I have a screenshot otherwise he can't help me. So you have to make a screenshot first so that the question is understood. So I did, but he couldn't give me an answer either. So here you get no help from the support. You can't set limits here, you can only choose a break of up to 7 days, which is not enough for me. The money rattles down in seconds, I think it's very difficult to win something here. Won't be playing here again either.

Also hier scheint der Support auch nicht geschult zu sein. Ich habe heute nochmal 2 mal eingezahlt, nach jeder Einzahlung musste ich mich an den Support wenden damit meine Einzahlung überhaupt gutgeschrieben wird. Auf die Frage warum es so sei meinte er, er k?nne mir nicht sagen warum die Einzahlung nicht automatisch gutgeschrieben wird. Als ich nach meinen bisherigen Einzahlungen schauen wollte, zeigte mir der Transaktionverlauf nichts an. Wieder fragte ich nach warum ich meine Einzahlungen nicht einsehen kann. Er meinte ob ich ein screenshot habe sonst kann er mir nicht weiter helfen. Man muss also erstmal ein Screenshot machen damit die Frage verstanden wird. Also tat ich das, nur konnte er mir darauf auch keine Antwort geben. Also auch hier bekommt man keine Hilfe vom Support. Limits kann man hier nicht einstellen, nur eine Auszeit bis 7 Tage w?hlen, für mich zu wenig. Das Geld rattert in Sekunden runter,denke es ist sehr schwer hier etwas zu gewinnen. Werde auch hier nicht mehr spielen.

Hi!

Keeping aside the losses, your experiences with "almost missing" deposits worry me. I would not feel much secure in the casino given these circumstances.

So, no explanation, just troubles... May I know which payment option did you use?

I am still quite convinced players from German-speaking countries usually suffer the most when it comes to payment issues. Just my inner feeling.

Thanks for mentioning the gambling limits! I agree weekly and daily limits should suit you better, am I correct?

Not sure what this 7 days break is good for, to be honest. ??

I deposited with Nodapay, the easiest method for me. And yes, I don't feel safe in this casino if there are always problems with the deposit and the support doesn't know anything and can't or won't help. I don't understand the 7 day break either, and I prefer to play in casinos where I can set a weekly or monthly limit.

Ich habe mit Nodapay eingezahlt, für mich die einfachste Methode. Und ja, sicher fühle ich mich nicht in diesem Casino, wenn es jedesmal Probleme mit der Einzahlung gibt und der Support von nichts Ahnung hat und nicht helfen kann oder will. Verstehe die 7 Tage Pause auch nicht, und ich spiele lieber in Casinos wo ich mir ein w?chentliches oder monatliches Limits setzen kann.

I'd like t thank you for your great testing services. ?? Though I'm sorry, it seems most of the experiences are not very pleasant!

At least have a lucky Sunday! ?

who is that said that high withdrawal limits ?

they are providing only one withdrawal in a day they are rude at support and useless website not a userfriendly

if u want to withdraw using skrill then u cant get any field to enter "withdrawal email address" only u get an option to enter amount after submitting that you will get error that "withdrawal email field cant be empty" but u cant see any field with that to enter they are simply cheating people like this I strongly recommend you people not to play in this website.

Hello

I needed help with my withdrawal and customer support was quick and resolved my issue

So far I am enjoying the casino

everything works fine

Olá

Eu precisei de ajuda com o meu saque e o apoio ao cliente foi rápido e resolveu o meu problema

Até agora estou a gostar do casino

Tudo funciona bem

Hello.

I'm not saying all information is 100% updated, but I still believe that abusive language is unnecessary. ??

If you genuinely wish to find more details about the review, scroll down the overview tab to find this:

Once you're there feel free to use the "let me know" button and update the limits as you see fit. Our Data Team will then investigate your hint.

Every feedback is really appreciated, you know?

Have you tried to advise the casino about the Skrill withdrawal issue, perhaps?

There is no chance someone capable will solve such an issue here on the forum so, I would reach out to the casino immediately.

Can you opt for a different payment option by chance?

I'll be here for an update if you have any.

I have exactly the same experience.

They care about appearances but ironically, do not appreciate customers at all. Disappointing casino.

I also find it pretty weird that most of these casinos with high safety indexes on Guru are Russian owned and Curacao-based. They also deploy the same tricks and offer no real player protection.

This one is really bad. They try to damage control under reviews while treating customers like dirt on their website.

I have huge losses, which would have warranted a lot of loyalty bonuses elsewhere. RoySpins simply does not care. I really do not understand these safety indexes - best to go by user reviews instead.

Well that's great for you. At some point you will find out for yourself what kind of casino this really is.

Na das ist doch toll für dich. Irgendwann wirst du selbst erfahren was für ein casino das wirklich ist.

Hello, we explain on each casino site, this one goes for Royspins.

Those aspects are calculated, which means we can't cover every in the index. Consult this guide to learn more.

Always mind the user rating, as it reflects the real player's experience, combined with complaint history and currently opened complaints, you should more complex view of the casino.

I understand your point, for many players, user reviews are a more reliable source despite the fact players tend to criticize more often than evaluate great and honest casinos - that's my experience.

Check out the index or the guide I sent, you will realize the quality of the support and the possibility to win is not calculated. It simply can't be mathematically measured in the long term.

Just try to keep safe and avoid casinos with warnings or low indexes.

I do not wish to see you treated badly when troubles occur.

In any case, if you feel something's wrong and unfair, submit the complaint.

Hello,

well, if you are concerned about fairness, submit a complaint and provide your game + deposit history.

It's free; don't worry!

http://www.kpvfaw.com/complaints/create

It seems that I'm not the only one who has this opinion of the casinos reviewed by guru casino.

In the last few months the same thing happened to me, I tried several well-rated casinos on Guru and I was disappointed, I closed an account in all of them, I will continue to follow Guru Casinos but I lost trust in their reviews,

Parece que n?o sou o único a ter essa opini?o dos casinos avaliados pelo guru casino.

Nos últimos meses me aconteceu a mesma coisa experimentei vários casinos bem classificados no guru e me dei mal, fechei conta em todos eles, vou continuar a seguir o guru casinos mas perdi a confian?a nas avalia??es deles,

May I know what has caused the disappointment you've found in well-rated casinos?

If there is something serious, please submit a complaint about it. We seek honest feedback, preferably proven through complaints.

Just imagine how many players come here on the forum to share disastrous stories. They are almost accusing us of promoting casinos, yet if you ask to provide shreds of evidence or just ask to explain what was so wrong, you get literally nothing.

We are not protecting casinos, but we just can't change ratings solely based on user reviews or forum posts.

I just wanted to make this clear. Sorry for stepping in. ??

They are from several casinos that I played at, so I don't have a specific complaint to make, but none of them were good.

Disaster in all of them, the slots do not correspond to reality, the player deposits a bet and loses consecutively, I would say scam, let's see these casinos invest in advertising and then commit a scam, we already know that casinos always win but in this case they steal

There's a difference between making money and stealing, I'm not going to list another site similar to yours here, but I can say that the casinos I follow from their reviews I did well in most of the casinos I played at,

I really like the casino guru forum but their casino reviews are disappointing to me.

S?o de vários casinos que joguei, logo n?o tenho uma reclama??o específica a fazer, mas nenhum foi bom.

Desastre em todos eles, as slots n?o correspondem a realidade, o jogador deposita aposta e perde consecutivamente, eu diria golpe, vejamos esses casinos investem na publicidade e depois d?o o golpe, já sabemos que os casinos sempre ganham mas neste caso eles roubam

Tem uma diferen?a entre faturar e roubar, n?o vou sitar aqui outro site semelhante ao vosso mas posso dizer que os casinos que sigo das avalia??es deles eu me dei bem na maioria dos casinos que joguei,

Gosto muito do fórum do casino guru mas as suas avalia??es aos casinos para mim s?o uma desilus?o.

Fine, I see.

And by saying, "I can say that the casinos I follow from their reviews I did well in most of the casinos I played at" does it refer to winnings?

Because, as you know, casinos always win. I think that you also know that we aim to review the fairness casinos show to players, not the possibility of gaining money. Such a possibility can't be determined.

This is why I'm asking.

Anyway, thank you for your response, and good luck!

Also to the gains of course,

No one always loses and no one always wins,

But those guru-rated casinos are always losing,

These casinos forget that players know slots, know their rtps, etc.

And they think that they throw dirt in our eyes with the suppliers' excuses and that they do nothing,

We know it's a lie ??

Também aos ganhos concerteza,

Ninguém perde sempre nem ninguém ganha sempre,

Mas esses casinos avaliados pelo guru, é sempre a perder,

Esses casinos esquecem-se que os jogadores conhecem as slots conhecem seus rtps etc

E pensam que nos atiram terra para os olhos com as desculpas dos fornecedores e que eles nada fazem,

Sabemos que é mentira ??