In my opinion, your constant accusations are disrespectful. We've been responding to all posts related to this matter, so everyone is free to voice their opinion.

So now it is about the safety index regarding closed casinos? I really think you only aim to lecture us here.

Shortly before the casino closed, the safety index was only 6,8 - above average. Just to keep the information precise. As was already explained, the casino stopped accepting new members quite some time ago, so I see these polemics as rather pointless. Of course, I feel sorry for those who lost money there, though you should see the number of complaints. No delayed payment without the casino's reaction. There was not much to build certainty on.

According to our line of work, it fits the safety index, although the casino is no longer open.

Shall we agree on that now, I wonder.

Last response to this matter:

"but scoobybet used the casinoguru logo on the home page"

Yes, because we want players to see their safety index, complaints, and user reviews to give everyone a chance to decide.

"casinoguru gives a rating of 8"

Nope, 6,7 the casino was quite okay before they closed.

"So I think I'm playing it safe, but instead it was a scam"

We do not guarantee the future, so please don't use the safety rating as an ultimate excuse. Isn't it obvious that life is not predictable? Again, until they stopped communicating, the casino was more or less okay.

"Radka I remind you, in a casino you gamble for money"

May I remind you that we want players not to play for money at all? But if you really want to, do that responsibly.

"and due to your mistake, several people lost thousands of $"

You know, not a single complaint supports that. Though I'm still far from accepting a mistake,. This is just an unpredictable development. Frankly, part of the business.

"So it would also be right to apologize to the readers"

I'm apologizing to you, because:

Please read it again. From my side, this conversation is running in circles. I won't push your determined approach further simply because everything has been said.

If you don't like how Casino Guru does things here, that's fine, just leave. Find yourself a more suitable place.

i don't want to get involved Ramirexxx and Radka argument but...wow, just wow. Ignoring customers first signs of trouble and saying everything is fine, not accepting reality for more than a month (it wasnt only Ramirexxx but others as well) and now bashing customers who rely on casinoguru to get info about realiablity of casinos. Yes i also lost 2000euros to scooby and yes i am frustrated, but again when i researched info about Scoobybet i relied on casinoguru rating, as i always do and have done for years. Casinoguru has been my go-to site to get reviews, but from attitude by Radka in this forum, it really puts me off. Probably i will still use casinoguru in future to get info about casinos, but definately going to start looking for alternatives. Hopefully Casinoguru will change its attitude towards customers and take notice of their opinions and observations in future. There is something to learn from this by everybody.

Hello.

I've done all I could to explain that we have not ignored players, and these recent events are more focused on the fact, that the casino is closed, so no further harm is done.

Allow me to assess the important parts, including your involvement:

You: "i haven't opened a complaint in Casinoguru just because it is clear cut case. As you said, you haven't had a contact with Scooby. What would change if i open a complaint? "

Jaro: "I don't think you should ever give up and if the casino didn't try to resolve your situation, then it would get black points which affect its safety index. Therefore, it is certainly appropriate to open a complaint in such cases, even if the player does not get the money in the end. "

From the beginning, we asked players to submit complaints and explained the direct effect on the rest of the community. Frankly, no one has ever submitted a single one. I personally got involved with our Data Team to

ensure there is nothing else to be done.

Blackpoints will not have an impact on the safety index when no complaints are filed.

I'm not here to argue, I believe what has been done can't be changed now. Our safety ratings are not based on opinions, complaints stand above all forum posts.

I fully agree, let's hope this important experience leaves its mark and players will listen to honest explanations and suggestions. ??

You could at least write some truths

and not just fake things

such a response is inappropriate at this moment and as usual you always lack respect for the readers and the people who pay your salary with clicks,

especially after several readers have lost thousands of dollars because of your carelessness

as I believe you are not suited to the role you hold

you should help readers, not attack them, like you did with me from the first moment

other competing platforms immediately updated their ratings and alerted readers to the problem,

you can rest assured that I will no longer follow casinoguru's advice,

I don't trust you, you think too much about your earnings from affiliations, instead of helping your readers

they blocked my profile

this means, they have not protected readers because affiliations are worth more than anything

Radka for me you are not suited to the role you play, you are false in what you write

and you should have respect towards the readers, because in addition to having suffered a scam for your carelessness, it is the readers who pay your salary with clicks

other serious platforms immediately updated their rankings and attracted the attention of readers

in my opinion you should just be ashamed

with a little online research

Casinoguru are the "neighbors" of scoobybet

Emancipations Boulevard Dominico F. "Don" Martina 31

Willemstad, Curacao

this is their headquarters

Now we're starting to understand everything

Furthermore, in the same location there are the headquarters of various casinos

With some online research on the office, we discover many other situations

champions of justice for users against casinos... ahahahha

Am I wrong @Radka?

Good day to you!

Let's skip the "pleasantries", I don't lie, and you are not polite either.

What did you expect from me anyway? Everything I told you, you immediately threw back at me. Now, I'm called a liar because of your opinions.

Thanks to your latest response, though, I finally understand all the passion with which you kept coming back and claiming we do things the wrong way.

"other competing platforms immediately updated their ratings and alerted readers to the problem,"

We do things differently, at this very point. We, unlike others, change safety indexes only after we have proof, meaning calculated values. Since I'm not familiar with all the procedures to which these "competing platforms" adhere, I won't speculate on how exactly they lowered some ratings.

Right now, I'd say that your incorrect assumptions and inability to read all of the explanations we've given are what have caused the inital fuss.

Just a kind detail: "earnings from affiliations" come from operational sites, not from casinos with technical issues or closed ones. I'd say the point is clear.

I know you are no longer interested in talking, or my opinions, but anyway, I wanted to say I admire your determination. If only you tried to listen for a while.

Stay well and be happy.

Hello.

I can't see anything exceptional, though.

Sadly, I must disappoint you... again. Each company must register a real estate address; that's normal.

As you brightly discovered, many casinos, - or better, company groups focused on gambling services, are off-shore companies, and this is precisely the reason why the Curacao destination is so popular among those.

No wonder Curacao holds the oldest tradition of providing prepaid master licenses because this land has always been very kind to offshore casino companies.

As far as I can confirm, the vast majority of our employees are based in Central Europe. And I really doubt our technical neighbors, the casino's employees are surely not located in Curacao as well.

I'd say you aim to provoke some kind of suspicion. ???♀?

Don't know why, though.

unfortunately Radka

after careful analysis

I don't trust casinoguru