Money was out of nowhere today because I didn't get an email or anything like that but I don't care as long as the money is there. Thanks for your answers and help

Geld war heute aus den nichts da keine Email und so bekommen aber ist mir ja egal Hauptsache Geld ist da. Danke für Eure Antworten und Hilfe

Great so when you got the money that's the most important thing. As they say, "all's well that ends well" and that was true in this case too. ????

Anyway, as far as this casino is concerned, are you going to stay and play here ? ??

So I won't play there anymore, I don't know anything like that, it all seemed very dubious to me and I was really worried about the money and how long it would take.

Also ich werde da nicht mehr spielen kenn sowas nicht mir kam das alles sehr unseri?s rüber und ich hatte echt bedenken um das Geld und wielang es sich denn z?gern würde.

I understand we all have our own head and opinion and if you have experienced something in the casino you have something to evaluate it by. I wish you the best of luck in your next choice of casino, so that you don't have similar problems and no other worries. Take care. ??

Dont play here, they cant tell u when u get ur money and it has now been 3 days since my cashout, still same BS in chat.

Hey there,

What about a few more details? If you don't mind, I'd prefer to know whether you have ever succeeded with withdrawals in this casino or whether you have passed the KYC verification.

Care to give me a hint, please?

Since it is Wednesday's early afternoon, do you count the weekend into those 3 days? Well, some caisno are off for weekends. It's just a thought.

I would really appreciate a good update since three days is not the end of the world, yet I do not know the whole story. ??

I asked for the money 3/12 and today still no news - im KYC verified also.

Yes, you wrote that once. Have you had any successful withdrawals in the casino in the past ? What did the casino tell you when you asked why it takes a couple of days ? 

However, I don't think it's a big deal at all and you'll have to wait a bit. 

If you find out anything new, feel free to let us know how your situation develops, I believe you will get your money. 

So, they asked for more documents (skrill account and new pictures of my card) front and back visible, i sent them asap.

When i ask in chat all they say is ''its not my department but ill lt them know) its the same reply everytime.

They dont reply to email and now it has been 5 days since i requested the payout through skrill. Wont advice anyone to play here

These documents have now been requested ? If so, the casino will first have to verify and accept them in order to receive the money. 

However, I can certainly understand how you feel when you get the same answer over and over again and they don't answer your emails at all. I think what will be needed is to hold out and see how the whole situation develops. If the casino keeps repeating the same thing over and over again and nothing gets resolved, then I would suggest you open a complaint where our team will try to help you.

Although I hope it will not be necessary and you will get your money.

If something changes let me know.

Same problem for me it seems. I'm verified - requested a withdrawal and it's been pending since 10 December - Chat can't tell me why or how long I need to wait. It's significant money so I can't let it go. Having been scammed before I am very careful and only play casino's recommended by sites like this. It seems some people do get paid out so I will hope for the best.

Hi, I'm sorry you haven't received your money yet, but we give casinos 14 days to resolve withdrawals. 

Regarding the chat, they didn't even tell you why it's taking 10 days, just that they don't know when you'll get it ? I understand that casinos have it tougher this holiday season so there may be reasons why withdrawals are slower at the moment. 

However, I saw that you have already filed a complaint so we'll see where your situation leads. 

If you had an update or you received money, let me know. Good luck. ??

I received the money - all is well. Thank you for your support.

Great news!

Good evening,

From 3 days i have in waiting a withdrawal of 3593 euro.

It's not my first withdrawal in this casinò, but the first was very little withdrawal (150 about).

I need help. Customer Service say everyday same staff "they are workin on" etc.

Hello. Frankly, 3 days are not enough for us to get involved, I'm sorry. Let's focus on the other parts of this situation for now: Has, for example, your account ever been fully verified? Is there any issue with passing the verification? Or, let's say, is the support perhaps currently working on verifying your documents?

Kindly let me know. ??

They are very slow, among other things in an email they asked me to verify the cards asking me to show the first 6 and last 4 digits of the cards and darkening the rest, then two days later they sent me another email specifying that I had to leave the Expiration date. Everything very slow. I hope they now unblock the situation since they had everything.

Sono molto lenti, tralaltro in una mail mi hanno richeisto la verifica delle carte chiedendomi di mostrare le prime 6 e le ultime 4 cifre delle carte e oscurando il resto, poi mi hanno mandato due giorni dopo un'altra mail specificando che dovevo lasciare visibile la data di scadenza. Tutto molto lento. Spero che ora sblocchino la situazione visto che hanno avuto tutto.

Well, if you pass the verification successfully, then you should be able to withdraw, so when that happens and you verify your account, feel free to update us. I strongly believe that it will be fine and you will be able to withdraw. If there are any other problems, let us know. 

I made a withdrawal request worth €3,200 and after 2 days my withdrawal was cancelled. I've been contacting you via chat to find out why it was canceled but they don't know how to tell me. I sent all the documents to verify the account but they also don't know if my account has already been verified. I know that two days is not enough but that is not the issue, rather the lack of clarification. They also don't respond to emails. Anyway, I just hope that the situation is resolved and that I receive my money without any major problems.

Fiz uma solitica?ao de saque no valor de 3.200€ e depois de 2 dias o meu saque deu como cancelado. Venho entrando em contato via chat para saber o porque de ter sido cancelado mas eles n?o sabem me informar. Mandei todos os documentos para verifica?ao da conta mas eles também n?o sabem informar se minha conta ja foi verificada. Eu sei que dois dias é pouco mas n?o é essa a quest?o e sim a falta de esclarecimentos. Eles também n?o respondem email. Enfim, apenas espero que a situa?ao seja resolvida e que eu receba o meu dinheiro sem maiores problemas.

Hi, I think you're thinking quite well. Two days isn't that long yet so I wouldn't be skeptical right away. It's also good that you have sent the documents for verification because only when you have successfully completed it, you will be allowed to withdraw. So I would assume that once the casino completes all the checks, it should let you know if you have been successfully verified and then you should withdraw. 

Anyway, will you keep me posted on how it goes and if you managed to move forward ?